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Concentrix Corporation Interview Questions and Answers

Updated 2 Jul 2025
Popular Designations

454 Interview questions

A Senior Customer Advisor was asked 1w ago
Q. What languages do you know?
Ans. 

I am fluent in English and Spanish, with conversational skills in French and German, enabling effective communication with diverse clients.

  • Fluent in English: Used in professional settings and customer interactions.

  • Fluent in Spanish: Assisted Spanish-speaking clients in resolving issues.

  • Conversational French: Engaged with French-speaking customers during events.

  • Basic German: Understood simple inquiries and provided...

View all Senior Customer Advisor interview questions
A Sr. Quality Evaluator was asked 1w ago
Q. What is your understanding of operations and quality?
Ans. 

Operations focus on efficiency and processes, while quality ensures standards and satisfaction in products or services.

  • Operations involve the management of processes to produce goods and services efficiently.

  • Quality refers to the degree to which a product or service meets specified requirements and customer expectations.

  • For example, in manufacturing, operations might optimize production lines, while quality contro...

A Team Lead Operations was asked 3w ago
Q. What is the process for calculating employee attrition?
Ans. 

Employee attrition calculation involves tracking separations and analyzing turnover rates over a specific period.

  • Define the time period for analysis (e.g., monthly, quarterly, annually).

  • Count the number of employees who left the organization during that period.

  • Determine the average number of employees during the same period.

  • Use the formula: Attrition Rate = (Number of Departures / Average Number of Employees) x 10...

View all Team Lead Operations interview questions
A Customer Service Advisor was asked 3w ago
Q. What is meant by customer satisfaction, and how would you approach handling it?
Ans. 

Customer satisfaction is the measure of how products and services meet or exceed customer expectations.

  • Understand customer needs: Actively listen to customers to identify their expectations and concerns.

  • Provide timely responses: Ensure quick resolution of issues to enhance customer experience. For example, responding to inquiries within 24 hours.

  • Follow up: After resolving an issue, check in with the customer to en...

View all Customer Service Advisor interview questions

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a senior representative
2w
Need suggestions.
Hello everyone, I have recently received an offer from Accenture for a role in the Verizon process. I would appreciate your insights or feedback regarding this opportunity. I’ve heard mixed opinions — some mention that the process is not very good, while others say there isn’t much pressure. Could anyone with experience in this process kindly share their honest views on the work environment, growth opportunities, and overall experience? Thank you in advance!”**
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An Operations Representative was asked 1mo ago
Q. What does customer service mean to you?
Ans. 

Customer service means understanding needs, providing solutions, and ensuring satisfaction through effective communication and support.

  • Active listening: Understanding customer needs by paying attention to their concerns.

  • Timely responses: Addressing inquiries quickly to show customers they are valued.

  • Empathy: Relating to customers' feelings and providing reassurance during their experience.

  • Problem-solving: Offering...

View all Operations Representative interview questions
A Full Stack Developer was asked 1mo ago
Q. What is CSS?
Ans. 

CSS (Cascading Style Sheets) is a stylesheet language used to describe the presentation of a document written in HTML or XML.

  • CSS controls layout, colors, fonts, and overall visual appearance of web pages.

  • It allows for responsive design, enabling websites to adapt to different screen sizes (e.g., using media queries).

  • CSS can be applied inline, embedded in the HTML document, or linked as an external stylesheet.

  • Examp...

View all Full Stack Developer interview questions
A Full Stack Developer was asked 1mo ago
Q. What is JavaScript?
Ans. 

JavaScript is a versatile, high-level programming language primarily used for web development to create interactive and dynamic content.

  • JavaScript is an interpreted language, meaning it runs directly in the browser without the need for compilation.

  • It supports event-driven programming, allowing developers to create responsive user interfaces. Example: Handling button clicks.

  • JavaScript can manipulate the Document Ob...

View all Full Stack Developer interview questions
Are these interview questions helpful?
A Full Stack Developer was asked 1mo ago
Q. What is HTML?
Ans. 

HTML (HyperText Markup Language) is the standard language for creating web pages and web applications.

  • HTML uses elements represented by tags, such as <p> for paragraphs and <h1> for headings.

  • It structures content on the web, allowing for text, images, links, and multimedia.

  • HTML documents are parsed by web browsers to display content to users.

  • HTML can be combined with CSS for styling and JavaScript for ...

View all Full Stack Developer interview questions
A Senior Quality Analyst was asked 1mo ago
Q. What are the 7 QC tools?
Ans. 

The 7 QC tools are essential techniques for quality control and improvement in various industries.

  • 1. Cause-and-Effect Diagram: Also known as a Fishbone diagram, it helps identify root causes of a problem. Example: Analyzing reasons for product defects.

  • 2. Check Sheet: A structured form for collecting and analyzing data. Example: Tracking the number of defects in a production line.

  • 3. Control Chart: A graphical tool ...

View all Senior Quality Analyst interview questions
A Senior Representative was asked 1mo ago
Q. Explain KPIs within your job.
Ans. 

KPIs are measurable values that demonstrate how effectively I achieve key business objectives in my role.

  • Sales Growth: Tracking percentage increase in sales over a specific period, e.g., 15% growth in Q2.

  • Customer Satisfaction: Measuring NPS (Net Promoter Score) to gauge customer loyalty, aiming for a score above 70.

  • Lead Conversion Rate: Monitoring the percentage of leads converted into customers, targeting a 25% c...

View all Senior Representative interview questions

Concentrix Corporation Interview Experiences

1.8k interviews found

Interview Questions & Answers

user image Anonymous

posted on 7 Mar 2025

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction and Education.
  • Q2. How you spent your last day. Or last birthday?
  • Ans. 

    I spent my last birthday surrounded by family, enjoying a homemade dinner and sharing laughter over a cake decorated with my favorite theme.

    • Started the day with a relaxing morning, sipping coffee while reading a book.

    • Had a small family gathering in the evening with a homemade dinner.

    • Enjoyed a cake decorated with a theme from my favorite movie.

    • Played board games and shared stories, creating lasting memories.

    • Received tho...

  • Answered by AI
  • Q3. How you spent your last day.
  • Ans. 

    On my last day, I focused on wrapping up projects, sharing knowledge with colleagues, and reflecting on my journey.

    • Completed final tasks: I ensured all my projects were up to date and documented for a smooth transition.

    • Knowledge sharing: I held a brief meeting to share insights and tips with my team, helping them with ongoing challenges.

    • Personal reflection: I took time to reflect on my experiences, noting key lessons l...

  • Answered by AI
Round 2 - Aptitude Test 

Email writing, Fill in the blanks, Paragraph writing, Versant round (hear the audio in american accent) and repeat or typing.

Round 3 - One-on-one 

(2 Questions)

  • Q1. It was operational round
  • Q2. Here they ask about your work experience and your interests and knowledge about your job role on which you are hired. Supposed you are hired for a laptop technical chat support, they will ask everything ab...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and calm if you are a fresher, no need to worries about because they ask only introduction about yourself ,studies, subject, interests, computer, laptops, gadgets, etc.
If you are an experienced then they will ask about your previous company works, score cards, salary, IJP, promotion, KPI, tools used by you, knowledge and skills in Excel, AI, ChatGPT at a beginner level. Why you want to join this company, why I will hire you, how much salary are you expecting, tell me about your vices and virtues, would you like to work in a 24*7 environment. What if we don't provide you both sides can, will you relocate to Gurgaon.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. 1.What is difference between IPv4 and IPV6 2.CMOS,,Will computer work if CMOS is not there 3.How will you troubleshoot Internal Speak..How will you Update Audio drive (in details..every step of operation) ...
  • Ans. 

    IPv4 and IPv6 differ in address length and capacity; CMOS stores BIOS settings; troubleshooting involves systematic checks and updates.

    • IPv4 vs. IPv6: IPv4 uses 32-bit addresses (e.g., 192.168.1.1) while IPv6 uses 128-bit addresses (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334), allowing for more devices.

    • CMOS: CMOS (Complementary Metal-Oxide-Semiconductor) stores BIOS settings; without it, the computer may not retain s...

  • Answered by AI
  • Q2. Basic behaviour questions related to resume
  • Q3. Why didn't you mention some of your intership and courses in resume ..as you are telling about it in interview
  • Q4. 5 Internal components of CPU that you can't see
  • Ans. 

    The CPU contains several internal components that manage processing tasks, including the ALU, control unit, and registers.

    • Arithmetic Logic Unit (ALU): Performs all arithmetic and logical operations, such as addition, subtraction, and comparisons.

    • Control Unit (CU): Directs the operation of the processor, telling the ALU, memory, and I/O devices how to respond to instructions.

    • Registers: Small, fast storage locations with...

  • Answered by AI
  • Q5. As you first did internship on data science after that you did software testing course, why so much transition in career path?
  • Ans. 

    I transitioned from data science to software testing to broaden my skill set and adapt to industry demands.

    • Diverse Skill Set: Gaining experience in both data science and software testing allows me to understand the full software development lifecycle.

    • Adaptability: The tech industry is constantly evolving; learning software testing after data science helps me stay relevant and versatile.

    • Problem-Solving: Data science tau...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Study Material in detail even if your going for fresher role, they literally expect from you to solve all hardware and software technical issues,,, If you have in detail knowledge then only go for interview, I don't feel they belive in training and giving fresher a chance to learn, they want already trained students as a fresher.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(4 Questions)

  • Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
  • Ans. 

    I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • Strong communication skills to effectively interact with customers and address their concerns

    • Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

    • Customer-centric approach to prioritize customer satisfaction and build positive relationships

    • Ability to remain calm and compose...

  • Answered by AI
  • Q2. What skills do you possess that are relevant to the execution of this role?
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills to effectively interact with customers and address their concerns

    • Strong problem-solving abilities to quickly resolve issues and provide solutions

    • Customer-centric approach to ensure customer satisfaction and retention

    • Ability to remain calm and patient in challenging situations

    • Experience in han...

  • Answered by AI
  • Q3. What attracted you to choose this company as your new employer?
  • Ans. 

    The company's strong reputation for excellent customer service and commitment to employee development attracted me.

    • Reputation for excellent customer service

    • Commitment to employee development

    • Positive reviews from current and former employees

  • Answered by AI
  • Q4. What's your salary expectations
  • Ans. 

    My salary expectations are in line with industry standards and based on my experience and qualifications.

    • Research industry standards for the position

    • Consider my experience and qualifications

    • Be prepared to negotiate based on job responsibilities and benefits package

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Do you have experience
  • Ans. 

    Yes, I have 3 years of experience in customer service roles.

    • Worked as a customer service representative for 2 years at Company X

    • Handled customer inquiries, resolved complaints, and processed orders

    • Trained new employees on customer service best practices

  • Answered by AI
  • Q2. Are you dedicated to this role
  • Ans. 

    Yes, I am dedicated to this role and committed to providing excellent customer service.

    • I have a strong work ethic and always strive to exceed customer expectations

    • I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

    • I am constantly seeking ways to improve my skills and knowledge in order to better serve customers

  • Answered by AI
Round 3 - Group Discussion 

Integrity and honesty

Interview Preparation Tips

Interview preparation tips for other job seekers - You must be confident and well-prepared with relevant job knowledge.

Interview Questions & Answers

user image Anonymous

posted on 16 Jun 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in May 2025, where I was asked the following questions.

  • Q1. They will ask all coding details since its recruiter role but they ask as Developer exceptations. Toxic atmosphere.
  • Q2. Don't invest on time for this interview. they will ask all software tech stacks definition and how they works also ex what is meant by Spring boot and microservices. As a recruiter we are going to hire if ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on target over employee well being - so please don't apply. I wont forget this guy Avijit he doesn't know how to speak to professional also. Bangalore Talent Acquisition Concentrix Tech Hiring only focus on Target not an employee concern and well being. waste of time on investing for this interview please skip and move for other companies. Recently i have decline the offer and moving for product based.

Advisor 1 Interview Questions & Answers

user image Anonymous

posted on 14 Mar 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Tell me about yourself? Why do want to work in concentrix? Why do you want to work in BPO sector? Tell me your strengths? Why should we hire you? Sell me a pen or a service? Why did you leave your last job...
  • Q2. Tell me about your family backrounds what does your mom dad sis brother do, how do you spend your quality time with families.?
  • Ans. 

    I come from a close-knit family that values quality time together, sharing interests and supporting each other's passions.

    • My dad is an engineer who loves to tinker with gadgets, often involving us in his projects.

    • My mom is a teacher, and she instills a love for learning in us through fun educational activities.

    • I have a younger sister who enjoys painting, and we often spend weekends visiting art galleries together.

    • Famil...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident. Don't think yourself too low. Always be positive and. Brave and let it all out. Speak and do like you own the place. Always keep in mind you are unigue and different, be positive, help others, dnt waste time spend it like it's your last day on earth and make it be loving and caring. Nothing is impossible and think you can do anything if you prepare work hard have discipline and confident. Everything takes time. If you fail that's normal dnt let that make you down learn from it and improve sucess comes from failures if you dnt fail it's not your dream job. Fail and learn from it where you are lacking easier to notice and find if you fail more and learn from it and get all the knowledge. Always be active work out eat well and sleep well. No to drugs and yes to life.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. I recently attended an interview and would like to share my experience. The interviewer asked only a few questions, which I answered correctly and with clarity. In fact, the interviewer even acknowledged t...
  • Q2. I hope this feedback helps improve the candidate experience in the future.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - Aptitude Test 

It is easy and straightforward, unlike carving a sculpture from a mountain.

Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself.
  • Ans. 

    Enthusiastic customer support professional with a passion for helping others and a strong background in problem-solving.

    • Background in customer service: Worked at XYZ Company for 2 years, assisting customers with inquiries and resolving issues.

    • Strong communication skills: Regularly received positive feedback for clear and empathetic communication with customers.

    • Problem-solving abilities: Successfully handled complex cus...

  • Answered by AI
  • Q2. If you switching your industry then why do you want to switch?
  • Ans. 

    I want to switch industries to leverage my skills in customer support and pursue my passion for helping others.

    • Desire for growth: I seek new challenges that can enhance my professional development.

    • Passion for customer service: I have always enjoyed helping people and resolving their issues.

    • Transferable skills: My experience in communication and problem-solving can be valuable in any industry.

    • Interest in the new industr...

  • Answered by AI
  • Q3. What type of work you used to do in your previous role?
  • Ans. 

    In my previous role, I provided customer support, resolved inquiries, and ensured customer satisfaction through effective communication.

    • Handled customer inquiries via phone, email, and chat, ensuring timely responses.

    • Resolved technical issues by guiding customers through troubleshooting steps, such as resetting devices.

    • Maintained detailed records of customer interactions in the CRM system for future reference.

    • Collabora...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and present yourself in the best possible light; there is no need to exaggerate or depict yourself as a highly talented individual.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
No response

I appeared for an interview in Jan 2025.

Round 1 - Aptitude Test 

Essay writing about 500 words

Round 2 - Technical 

(3 Questions)

  • Q1. What are the tools used for orm
  • Ans. 

    Some tools used for online reputation management include Google Alerts, Brandwatch, and Hootsuite.

    • Google Alerts can monitor mentions of a brand or keyword online.

    • Brandwatch provides social media monitoring and analytics.

    • Hootsuite allows for social media management and scheduling posts.

  • Answered by AI
  • Q2. How you use to manage companies reputation in previous role
  • Ans. 

    I managed companies' reputation by monitoring online reviews, responding to feedback, and implementing strategies to improve brand perception.

    • Monitored online reviews on various platforms

    • Responded promptly and professionally to both positive and negative feedback

    • Implemented strategies to improve brand perception and address any issues raised by customers

    • Collaborated with marketing and PR teams to ensure consistent mess...

  • Answered by AI
  • Q3. Is there anyone else who is going or have given interview for orm role text me on XXXXX. I am thinking toh go again for interview
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you provide details about your work experience?
  • Ans. 

    I have over 5 years of experience in operations management, including overseeing daily operations, managing staff, and implementing process improvements.

    • Managed daily operations to ensure efficiency and productivity

    • Supervised and trained staff members to meet performance goals

    • Implemented process improvements to streamline operations and reduce costs

  • Answered by AI
  • Q2. What soft skills related to FCR (First Contact Resolution), AHT (Average Handling Time), CSAT (Customer Satisfaction), DSAT (Dissatisfaction), and escalation matrix are considered important in this role?
  • Ans. 

    Soft skills related to FCR, AHT, CSAT, DSAT, and escalation matrix are crucial for Senior Operations Representative role.

    • Strong communication skills to effectively resolve customer issues on the first contact (FCR)

    • Ability to efficiently handle customer inquiries to maintain a low Average Handling Time (AHT)

    • Empathy and active listening skills to ensure high Customer Satisfaction (CSAT)

    • Conflict resolution skills to addre...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you describe your work experience?
  • Q2. Escalation matrix , empathy, sympathy, AHT CSAT DSAT FCR
Round 3 - Aptitude Test 

AMCAT test and Versant test for both voice and non-voice assessments.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready to embrace the best possible outcome.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your understanding of Office 365?
  • Ans. 

    Office 365 is a cloud-based subscription service offered by Microsoft that includes productivity tools like Word, Excel, Outlook, and Teams.

    • Office 365 is a suite of cloud-based productivity tools and services provided by Microsoft.

    • It includes popular applications like Word, Excel, PowerPoint, Outlook, and Teams.

    • Users can access Office 365 applications and services from any device with an internet connection.

    • Office 365 ...

  • Answered by AI
  • Q2. How does Exchange or SharePoint Online function?
  • Ans. 

    Exchange and SharePoint Online are cloud-based services provided by Microsoft for email and collaboration.

    • Exchange Online is a cloud-based email service that allows users to access their emails, calendars, and contacts from anywhere with an internet connection.

    • SharePoint Online is a cloud-based platform for collaboration, document management, and workflow automation.

    • Both Exchange and SharePoint Online are part of Micro...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Documents update

Interview Preparation Tips

Interview preparation tips for other job seekers - Always research about project or company for which you will apply. It will help you clearning interview rounds

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for Concentrix Corporation interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Customer Engagement, Recruitment, Business Services, Operations and Monitoring.
What are the top questions asked in Concentrix Corporation interview?

Some of the top questions asked at the Concentrix Corporation interview -

  1. Can you rearrange the sentences on basic given parts of sentenc...read more
  2. 1. If the customer had two queries at the same time,how did you handle the 2 qu...read more
  3. Define DHCP and its working? DHCP Server? DORA process? And on what protocol it...read more
What are the most common questions asked in Concentrix Corporation HR round?

The most common HR questions asked in Concentrix Corporation interview are -

  1. Why are you looking for a chan...read more
  2. What are your salary expectatio...read more
  3. What are your strengths and weakness...read more
How long is the Concentrix Corporation interview process?

The duration of Concentrix Corporation interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.1/5

based on 1.6k interview experiences

Difficulty level

Easy 22%
Moderate 69%
Hard 8%

Duration

Less than 2 weeks 83%
2-4 weeks 11%
4-6 weeks 2%
6-8 weeks 1%
More than 8 weeks 3%
View more

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Concentrix Corporation Reviews and Ratings

based on 28.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.2

Salary

4.0

Job security

3.6

Company culture

3.0

Promotions

3.4

Work satisfaction

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Consultant II, Financial Systems

Bangalore / Bengaluru

8-12 Yrs

Not Disclosed

Sr. Product Support Engineer (TCF)

Gurgaon / Gurugram

10-15 Yrs

Not Disclosed

Sr. Specialist, Talent Acquisition

Gurgaon / Gurugram

7-12 Yrs

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