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Concentrix Corporation
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Concentrix Corporation Customer Support Associate Interview Questions and Answers
Concentrix Corporation Customer Support Associate Interview Experiences
11 interviews found
Anonymous
Selected
I was interviewed in Feb 2025.
It is easy and straightforward, unlike carving a sculpture from a mountain.
(3 Questions)
- Q1. Introduce yourself.
- Ans.
Enthusiastic customer support professional with a passion for helping others and a strong background in problem-solving.
Background in customer service: Worked at XYZ Company for 2 years, assisting customers with inquiries and resolving issues.
Strong communication skills: Regularly received positive feedback for clear and empathetic communication with customers.
Problem-solving abilities: Successfully handled complex cus...
- Q2. If you switching your industry then why do you want to switch?
- Ans.
I want to switch industries to leverage my skills in customer support and pursue my passion for helping others.
Desire for growth: I seek new challenges that can enhance my professional development.
Passion for customer service: I have always enjoyed helping people and resolving their issues.
Transferable skills: My experience in communication and problem-solving can be valuable in any industry.
Interest in the new industr...
- Q3. What type of work you used to do in your previous role?
- Ans.
In my previous role, I provided customer support, resolved inquiries, and ensured customer satisfaction through effective communication.
Handled customer inquiries via phone, email, and chat, ensuring timely responses.
Resolved technical issues by guiding customers through troubleshooting steps, such as resetting devices.
Maintained detailed records of customer interactions in the CRM system for future reference.
Collabora...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
Amcat Test happened as first round
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
Topic about why customer satisfaction is important?
General knowledge, typing test, communication testing .
(1 Question)
- Q1. Tell me about yourself Why did you choose customer support role
Interview Preparation Tips
Concentrix Corporation interview questions for designations
(7 Questions)
- Q1. Well, I have joined as a fresher so HR wanted to know about myself and about my thoughts that am I positive good learner or not, now I have successfully completed my 9 months, the ops staffs and floor envi...
- Q2. Tell me about yourself.
- Q3. Why do you want to join Webhelp?
- Q4. How do you define empathy and sympathy?
- Q5. Create scenarios of CX and advisor and want to about how do we resolve the issue, via oral interview or chat.
- Q6. Maximum 2 or 3 rounds only.
- Q7. But I was selected in two rounds.
Interview Preparation Tips
(5 Questions)
- Q1. What is Hr round
- Q2. Question like aur previous job related
- Q3. Every thing possible when you work hard
- Q4. What is last 5 year planning
- Ans.
Last 5 year planning refers to the strategic planning and goal setting for the upcoming five years.
Setting long-term goals and objectives for the organization
Developing strategies to achieve those goals
Forecasting trends and changes in the industry
Allocating resources effectively
Evaluating progress and making adjustments as needed
- Q5. What is your designation after 5 year
Interview with two or three persons are call G.D
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.
Excellent and good ..in short test is easy if you have relevant knowledge
(3 Questions)
- Q1. Easy to go and well organized
- Q2. What was my fav subject
- Q3. R u comfortable in rotational shifts
- Ans.
Yes, I am comfortable with rotational shifts.
I have previous experience working in rotational shifts and have adapted well to the schedule.
I understand the importance of flexibility in customer support roles and am willing to work different shifts as needed.
I prioritize work-life balance and have strategies in place to ensure I am well-rested and able to perform effectively during any shift.
I am committed to providing ...
Interview Preparation Tips
Simple English rounds grammar sentence repetition repeating the sentence
Versant test difficult we should practice for that
(2 Questions)
- Q1. Hr interview ,English mandate,2 languages should be known
- Q2. Self introduction ,tell about school,hometown,favorite place
Interview Preparation Tips
give best
best company
i worked for 12 months
Selected
I applied via Company Website and was interviewed before Jul 2023. There were 2 interview rounds.
All questions were related to communication skills.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. How did you celebrate your last birthday?
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Normal question about myself
- Q2. Why do you want to join this company
Writing and understand language
Interview Preparation Tips
Concentrix Corporation Interview FAQs
The duration of Concentrix Corporation Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Customer Support Associate Interview Process
based on 16 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Concentrix Corporation Customer Support Associate Reviews and Ratings
based on 87 reviews
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