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Concentrix Corporation
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Concentrix Corporation Senior Operations Representative Interview Questions and Answers
Concentrix Corporation Senior Operations Representative Interview Experiences
10 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Can you provide details about your work experience?
- Ans.
I have over 5 years of experience in operations management, including overseeing daily operations, managing staff, and implementing process improvements.
Managed daily operations to ensure efficiency and productivity
Supervised and trained staff members to meet performance goals
Implemented process improvements to streamline operations and reduce costs
- Q2. What soft skills related to FCR (First Contact Resolution), AHT (Average Handling Time), CSAT (Customer Satisfaction), DSAT (Dissatisfaction), and escalation matrix are considered important in this role?
- Ans.
Soft skills related to FCR, AHT, CSAT, DSAT, and escalation matrix are crucial for Senior Operations Representative role.
Strong communication skills to effectively resolve customer issues on the first contact (FCR)
Ability to efficiently handle customer inquiries to maintain a low Average Handling Time (AHT)
Empathy and active listening skills to ensure high Customer Satisfaction (CSAT)
Conflict resolution skills to addre...
(2 Questions)
- Q1. Can you describe your work experience?
- Q2. Escalation matrix , empathy, sympathy, AHT CSAT DSAT FCR
AMCAT test and Versant test for both voice and non-voice assessments.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 5 interview rounds.
AMCAT Test with multiple sections.
Versant test with 8 sections.
(4 Questions)
- Q1. About my phone?
- Q2. Features of my phone?
- Ans.
My phone is a smartphone with a large touchscreen display, high-quality camera, fast processor, and long battery life.
Large touchscreen display
High-quality camera
Fast processor
Long battery life
- Q3. Basic troubleshooting knowledge check (phone, pc etc)
- Q4. Knowledge check about a specific and well known brand?
Typing speed test (for Voice process).
80 MCQ based on general & tech knowledge.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.
Amcat test online assessment on my email
(4 Questions)
- Q1. Operation Manager round
- Q2. General interview about previous job
- Q3. 1.Tell me your work experience 2.Tell me why you want to join concentrix 3. How are you tackel the difficult situation
- Ans.
I have extensive work experience in operations and a strong desire to join Concentrix.
I have worked in operations for 10 years, managing teams and ensuring smooth workflow.
I have experience in handling complex projects and meeting tight deadlines.
I have a track record of improving operational efficiency and reducing costs.
I am familiar with various software and tools used in operations management.
I have excellent probl...
- Q4. For how long you are working for our company
- Ans.
I have been working for your company for 5 years.
I have been with the company for 5 years.
I started working here in 2016.
I have gained extensive experience and knowledge during my time with the company.
I have successfully handled various operational responsibilities and challenges.
I have built strong relationships with colleagues and clients over the years.
(2 Questions)
- Q1. Online assessment given on email
- Q2. Agreed/ dis Agreed type answers
Selected
I applied via Recruitment Consulltant and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Experiience, hobbies
- Q2. Qualifications , expectations
Concentrix Corporation interview questions for designations
Senior Operations Representative Interview Questions & Answers
Sri chakra Surubhatla
posted on 1 Feb 2025
Selected
I was interviewed before Feb 2024.
Understanding of fundamental aptitude skills.
Evaluate the skillset on our ability of understanding level on content present in social media
(2 Questions)
- Q1. What methods do you use to assess your level of self-confidence?
- Q2. What experiences do you have that are based on real-life scenarios?
(2 Questions)
- Q1. Salary discussions
- Q2. Provided with company policies
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Tell me something about yourself & your experince
(1 Question)
- Q1. Firstly they will give you 1-2 topics on which you have to write for 1 page,After that these questions were asked:- Tell me something about yourself & hobbies,Detailed experience of each job you have done ...
(1 Question)
- Q1. Same as previous questions
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 2 interview rounds.
Amcat test was taken .good experience
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a strong track record in managing complex projects and driving operational efficiency.
Over 5 years of experience in operations management
Skilled in project management and process improvement
Proven ability to lead cross-functional teams to achieve goals
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
- Q2. Tell me about your experience
- Ans.
I have over 5 years of experience in operations management, including leading teams, optimizing processes, and improving efficiency.
Managed a team of 15 operations staff, overseeing daily tasks and ensuring deadlines were met
Implemented new procedures to streamline operations and reduce costs by 10%
Collaborated with cross-functional teams to improve communication and efficiency
Interview Preparation Tips
Senior Operations Representative Interview Questions & Answers
Roshan Kumar Maurya
posted on 16 Oct 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your work experience
(1 Question)
- Q1. Basic Technical related questions as per process requirement.
(2 Questions)
- Q1. Flexibility to work in any environment and work pressure.
- Ans. Long term goal in same organization.
- Q2. Technical experience and skills.
Interview Preparation Tips
chetan kumar
Selected
I applied via Naukri.com and was interviewed before Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic introduction and why this job
Test is based on logical reasoning and basic math
(2 Questions)
- Q1. Why Bpo and past experience
- Q2. Where I would like to see my self in next 5years
Interview Preparation Tips
- Youtube
- Content moderator
Selected
I applied via Walk-in and was interviewed before Sep 2022. There were 3 interview rounds.
Maths and grammar, essay and email writing.
(1 Question)
- Q1. Tell me something about yourself, why you want to join concentrix. Why do you want a career in BPO.
(1 Question)
- Q1. Salary discussion and offer letter
Top trending discussions
Concentrix Corporation Interview FAQs
The duration of Concentrix Corporation Senior Operations Representative interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Senior Operations Representative Interview Process
based on 16 interviews
3 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
- Technical Round
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Concentrix Corporation Senior Operations Representative Reviews and Ratings
based on 132 reviews
Rating in categories
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Customer Service Executive
3.7k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
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| ₹0.9 L/yr - ₹6 L/yr |
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