Senior Operations Representative Interview Questions and Answers

Soft skills related to FCR, AHT, CSAT, DSAT, and escalation matrix are crucial for Senior Operations Representative role.

• Strong communication skills to effectively resolve customer issues on the first contact (FCR)

• Ability to efficiently handle customer inquiries to maintain a low Average Handling Time (AHT)

• Empathy and active listening skills to ensure high Customer Satisfaction (CSAT)

• Conflict resolution skills to address Dissatisfaction (DSAT) and prevent escalations

• Understan...read more

My phone is a smartphone with a large touchscreen display, high-quality camera, fast processor, and long battery life.

• Large touchscreen display

• High-quality camera

• Fast processor

• Long battery life