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Concentrix Corporation Technical Support Advisor Interview Questions and Answers

Updated 20 Dec 2024

Concentrix Corporation Technical Support Advisor Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join concentrix
  • Ans. 

    I want to join Concentrix because of its reputation for providing excellent technical support and opportunities for career growth.

    • Reputation for providing excellent technical support

    • Opportunities for career growth

    • Desire to work in a dynamic and challenging environment

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What do we focus on when engaging a client
  • Ans. 

    We focus on understanding the client's issue, providing solutions, and ensuring customer satisfaction.

    • Listen actively to the client's problem

    • Ask clarifying questions to gather more information

    • Offer relevant solutions or troubleshooting steps

    • Ensure the client is satisfied with the resolution

    • Provide excellent customer service throughout the interaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always mention customer satisfaction, that the solution doesn't matter as much as the client phone experience

Technical Support Advisor Interview Questions Asked at Other Companies

asked in Sherweb
Q1. How would you approach to customer if you have made a mistake? Hi ... read more
Q2. What do we focus on when engaging a client
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

In Aptitude there will be checking you Aptitude skills and well as grammer knowledge and verbal communication the questions will be in choose the best answer

Round 3 - Technical 

(2 Questions)

  • Q1. The second round will be the Technical one on one round
  • Q2. DNS, DHCP, Port Forwarding, LAN WAN, Public private IP and basics of Networking
Round 4 - HR 

(1 Question)

  • Q1. The third round is the operation Manager round

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics of networking CCNA will be more helpful Aptitude will be easy Technical round will be a little hard to crack anyways the basics technical skills will help you to crack this round

I applied via Naukri.com and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic computer questions related to harrdware ,software and troubleshooting...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.Be confident
2.Go through the basic knowledge of the computer hardware,software and OS.
3.Go through the basic troubleshooting.
4.Just go with the flow...try to say something relatable.

Concentrix Corporation interview questions for designations

 Technical Advisor

 (14)

 Technical Support Advisor 2

 (2)

 Senior Technical Support Advisor

 (1)

 Senior Technical Advisor

 (9)

 Technical Support

 (5)

 Customer Support Advisor

 (5)

 Technical Application Advisor

 (1)

 Advisor

 (29)

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All technical questions were asked.. like what is bios and etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Get prepared with all technical and hardware concept..

I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. English grammar

Interview Preparation Tips

Interview preparation tips for other job seekers - Easiest interview i have faced so far

Interview questions from similar companies

I was interviewed in Dec 2016.

Interview Preparation Tips

Round: Group Discussion
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours

Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication

Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering

Skills: Communication And Confidence
College Name: Atria Institute Of Technology

I was interviewed in Nov 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Round: VBA(i-speak)
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Skills: Communication And Confidence
College Name: Dr. KNMIET

I was interviewed before Jun 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell us something about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Skilled in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI

Interview Preparation Tips

Round: Behavioural Interview
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: we discuss ed and concluded
Tips: always conclude

Skills: Communication And Confidence

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. What are your future plans
  • Ans. 

    I plan to continue expanding my technical skills and knowledge through certifications and training programs.

    • Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)

    • Attend training programs and workshops to stay updated on latest industry trends

    • Pursue higher education in a related field to enhance expertise

    • Explore opportunities for career advancement within the company or in a different organization

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Duration: 20 minutes

Round: Group Activity
Experience: They gave a group and told to perform in agroup

College Name: Sagi Ramakrishnam Raju Engineering College, Bhimavaram [ SRKR ]
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Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Technical Support Advisor interview?
Concentrix Corporation interview process usually has 2 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Resume Shortlist and Aptitude Test.
What are the top questions asked in Concentrix Corporation Technical Support Advisor interview?

Some of the top questions asked at the Concentrix Corporation Technical Support Advisor interview -

  1. What do we focus on when engaging a cli...read more
  2. All technical questions were asked.. like what is bios and ...read more
  3. Basic computer questions related to harrdware ,software and troubleshooting...read more

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Concentrix Corporation Technical Support Advisor Interview Process

based on 5 interviews

Interview experience

4.2
  
Good
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Concentrix Corporation Technical Support Advisor Salary
based on 368 salaries
₹1.2 L/yr - ₹5.5 L/yr
6% less than the average Technical Support Advisor Salary in India
View more details

Concentrix Corporation Technical Support Advisor Reviews and Ratings

based on 67 reviews

3.5/5

Rating in categories

3.6

Skill development

3.2

Work-life balance

3.3

Salary

4.0

Job security

3.3

Company culture

2.8

Promotions

3.1

Work satisfaction

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