Technical Support Advisor
Technical Support Advisor Interview Questions and Answers
Q1. How would you approach to customer if you have made a mistake? Hide or akcknowledge
Acknowledge the mistake and take responsibility for it.
Apologize sincerely for the mistake
Explain the situation and how the mistake occurred
Offer a solution or plan to rectify the mistake
Ensure the customer that steps will be taken to prevent similar mistakes in the future
Q2. What do we focus on when engaging a client
We focus on understanding the client's issue, providing solutions, and ensuring customer satisfaction.
Listen actively to the client's problem
Ask clarifying questions to gather more information
Offer relevant solutions or troubleshooting steps
Ensure the client is satisfied with the resolution
Provide excellent customer service throughout the interaction
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