Technical Support Advisor
Technical Support Advisor Interview Questions and Answers
Updated 15 Jun 2024
Q1. What do we focus on when engaging a client
Ans.
We focus on understanding the client's issue, providing solutions, and ensuring customer satisfaction.
Listen actively to the client's problem
Ask clarifying questions to gather more information
Offer relevant solutions or troubleshooting steps
Ensure the client is satisfied with the resolution
Provide excellent customer service throughout the interaction
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