Technical Support Advisor

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Technical Support Advisor Interview Questions and Answers

Updated 28 Jan 2025

Popular Companies

Q1. How would you approach to customer if you have made a mistake? Hide or akcknowledge

Ans.

Acknowledge the mistake and take responsibility for it.

  • Apologize sincerely for the mistake

  • Explain the situation and how the mistake occurred

  • Offer a solution or plan to rectify the mistake

  • Ensure the customer that steps will be taken to prevent similar mistakes in the future

Q2. What do we focus on when engaging a client

Ans.

We focus on understanding the client's issue, providing solutions, and ensuring customer satisfaction.

  • Listen actively to the client's problem

  • Ask clarifying questions to gather more information

  • Offer relevant solutions or troubleshooting steps

  • Ensure the client is satisfied with the resolution

  • Provide excellent customer service throughout the interaction

Technical Support Advisor Jobs

Lead Technical Support Advisor 9-13 years
Synamedia
3.5
Bangalore / Bengaluru
Technical Support Advisor - India 2-5 years
Domo
3.2
Pune
Hiring Technical Support Advisor For Tesco !!Freshers &Experienced 0-3 years
Rivera Manpower Services
0.0
₹ 3 L/yr - ₹ 5 L/yr
Bangalore / Bengaluru
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