iEnergizer Customer Service Advisor Interview Questions and Answers

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email

Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.

• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary

Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.

• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more