iEnergizer Customer Service Advisor Interview Questions and Answers

Multiple Aptitude and general questions

Multiple questions related to role and responsibilities

Q1. How will you work with stressed atmosphere will you give contribution in company betterment and how long will you work
Ans. All right here is your interview
Answered by Syed Ahmed
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Grammer, basic english test

Q1. About yourself and your previous company
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Q2. Why should we hire you
Ans. 
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
• Proven track record of success in senior advisory roles

• Strong ability to drive strategic initiatives

• Extensive experience in the field

• Ability to provide valuable insights and guidance to senior leadership
Answered by AI
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Q1. Self introduction and past experience
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Q2. Past experience and mock call
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Q1. Describe your self
Ans. 
I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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