Concentrix Corporation Customer Service Advisor Interview Questions and Answers

Easy to complete the test

Q1. Easy to complete
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Q1. Goals and skills
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Basically you have to write an essay

Q1. Why did you leave your last job?
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Q2. Because it was on the contact base
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Q1. Tell me about you? Tell me about yourself?
Ans. 
I am a dedicated and experienced customer service advisor with a passion for helping others.
• I have worked in customer service for 5 years, providing support and assistance to customers in various industries.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication and interpersonal skills, allowing me to effectively communicate with customers and understand the...read more
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Q2. Will you able to shift to different location for that perticular job or not?
Ans. 
Yes, I am willing to shift to a different location for the job.
• I am open to relocating for the right opportunity.

• I understand that the job may require me to work in different locations.

• I am flexible and adaptable to new environments.

• I have previous experience of relocating for work.

• I am excited about the possibility of working in a new location.
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Q3. Have you ever worked anywhere or you are a fresher?
Ans. 
I have worked in customer service roles before.
• I have experience working in customer service roles.

• I have previously worked as a customer service representative at XYZ company.

• I have handled customer inquiries and resolved issues in my previous roles.

• I am familiar with using customer service software and tools.
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Q1. Same questions but in details. Where have you worked? How long? What was the company located and what was the designation etc etc?
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Group discusstion with more then 2 people as I can recall. Same questions but this time only the wanted know my communication skills

Had to give a versant test. Where you had to remember the sentence and tell as much as you remember and text to read type of questions was there too.

Q1. This round was with client. All questions were similar but he asked questions in different languages. Ask me about my native language and where do i locate and what are the memorys connected from my place
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Aptitude test with logical, technical and other type of questions

Behavior test which i had to give from website by choosing appropriate answer from the given list. There was no negative marking.

Q1. English speaking test in which a sentence was given and we have to read and at last a topic is provided to you on which you have to speak for at least 2 minutes.
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Q1. Typing test which test your typing speed, fill in the blanks, email writing etc.
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Q1. Tell me about yourself, your highest qualification, when you did schooling, why you want to join Concentrix, etc.
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There was an amcat test and in amcat test there were different types of sections like listening, paragraph writing, some sentences etc.

Q1. About yourself?
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Q2. Speaking on given paragraph?
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Q1. It was sort of aptitude test of mediocre level conducted by Amcat application, that's just basic knowledge of understanding the language and Accent.
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Q2. You can find detailed information of it ok YouTube
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This one was versant test which is for deep knowledge, understanding and communication skill, this will also require you to understand the American accent to clear the test as well as the typing needs to be anything above 30 WPM

Q1. Tell me something about your self?
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Q2. What do you know about concentrix?
Ans. 
Concentrix is a global business services company specializing in customer engagement and improving business performance.
• Concentrix provides customer service, technical support, and sales solutions for clients across various industries.

• The company operates in over 40 countries and has a diverse workforce of over 225,000 employees.

• Concentrix is known for its focus on innovation, technology, and delivering exceptional cus...read more
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Q3. Why do you want to join concentrix?
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Q4. How did you utilise your time after completing your school studies?
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