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Concentrix Corporation Customer Service Advisor Interview Questions and Answers

Updated 23 Jan 2025

Concentrix Corporation Customer Service Advisor Interview Experiences

17 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There are two assignments. First one is Amcat and other one is Versant Test.

Round 3 - HR 

(1 Question)

  • Q1. Once you clear both the tests, there will an HR round. In which, you will be asked normal interview questions, like- Your introduction, your education, why you want to join this company, why did you quit y...
Round 4 - Technical 

(2 Questions)

  • Q1. In this round, company HR asks you normal questions and salay discussion.
  • Q2. What is your salary expectation? Etc.

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Advisor interview:
  • Amcat and versant
Interview preparation tips for other job seekers - I want to say one thing that you should be confident while giving HR rounds. Once you clear the assessment test, you already pass 50 percent interview. Last but not least, be confident, be in formal way, focus on your english conversation, use simple words so that you wont get confussed.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

You will get a basic questions which is not very competitive so, that you can able to take that with a limited preparation.

Round 2 - Typing Test 

(1 Question)

  • Q1. You will be provided with a essay topic and you have to rewrite it in the span, if you are good in typing you will be able to crack it
Round 3 - HR 

(1 Question)

  • Q1. The one and only first question goes to self introduction and then you will be asked about are you going to work in rotational shifts.

Interview Preparation Tips

Interview preparation tips for other job seekers - You can apply if you get any notification and for some you will get walk in and some are online. So, please be yourself do not get tensed and make you interview a tough one be genuine and give your response correctly to anyone to whom your facing. If your trying it genuinely definitely you gonna crack it.

Customer Service Advisor Interview Questions Asked at Other Companies

asked in iEnergizer
Q1. How can you handle a Aggressive Customer?
Q2. What do you know about concentrix?
asked in iEnergizer
Q3. What is Customer Service?
asked in iEnergizer
Q4. What is inbound and outbound?
asked in Sainsburys
Q5. Situations where you provided good customer services?

I applied via Walk-in and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself and about your resume

Interview Preparation Tips

Interview preparation tips for other job seekers - We should make sure that we communicate with each and everyone there in a good way in English. So, make sure that you are familiar with your resume do not lie on that.

Interview Questionnaire 

1 Question

  • Q1. How do you handle two concerns of the customer at the same time? Share your experience when you have been given good feedback from your manager Experience when you have shared work related problem to you...

Concentrix Corporation interview questions for designations

 Customer Advisor

 (6)

 Service Advisor

 (15)

 Senior Customer Advisor

 (2)

 Customer Service

 (2)

 Customer Support Advisor

 (5)

 Customer Relations Advisor

 (1)

 Advisor

 (29)

 Customer Service Executive

 (70)

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Assignment 
Round 2 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Advisor interview:
  • my memorable day
  • daily routain
Interview preparation tips for other job seekers - my advice is for job seekers to respect you TL and communicate with team members .Job seekers must give your best.

I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction and e-commerce knowledge, location and all
Round 3 - Aptitude Test 

MCQ type questions general knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have good communication skills, e-commerce knowledge.

I was interviewed in Apr 2017.

Interview Preparation Tips

Round: automated phone interview
Experience: questions

tell me about a time you had an angry customer and how did you handle the situation?

tell us about new tech that isn't out and what you like about it?

current windows version?

what is the name of a macs browser?

tell us about a time you had a technical issue at home and how you resolved?

they asked for me to go to sprint.com and sell an iphone 7 with information provided.

College Name: nooooo

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Advisor interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Concentrix Corporation Customer Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Communication Skills, Hardware Troubleshooting, International Voice Process, Technical Support and international bpo.
What are the top questions asked in Concentrix Corporation Customer Service Advisor interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Advisor interview -

  1. What do you know about concentr...read more
  2. It was sort of aptitude test of mediocre level conducted by Amcat application, ...read more
  3. English speaking test in which a sentence was given and we have to read and at ...read more
How long is the Concentrix Corporation Customer Service Advisor interview process?

The duration of Concentrix Corporation Customer Service Advisor interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Customer Service Advisor Interview Process

based on 21 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

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Concentrix Corporation Customer Service Advisor Salary
based on 689 salaries
₹1 L/yr - ₹6 L/yr
At par with the average Customer Service Advisor Salary in India
View more details

Concentrix Corporation Customer Service Advisor Reviews and Ratings

based on 190 reviews

3.9/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.4

Salary

4.3

Job security

3.9

Company culture

3.1

Promotions

3.7

Work satisfaction

Explore 190 Reviews and Ratings
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