Customer Advisor Interview Questions and Answers

BPO stands for Business Process Outsourcing.

• BPO involves contracting out specific business processes to a third-party service provider.

• This can include functions such as customer service, accounting, and human resources.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

• BPO can be done domestically or internationally, with countries like India and the Philippines being popular outsourcing destinations.

Tata Motors currently offers a range of car models including the Tiago, Tigor, Nexon, Harrier, and Safari.

• Tiago

• Tigor

• Nexon

• Harrier

• Safari

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and providing in-person assistance

KYC stands for Know Your Customer, it is a process used by companies to verify the identity of their clients.

• KYC is a regulatory requirement to prevent fraud, money laundering, and terrorist financing.

• It involves collecting personal information and verifying it through documents like ID cards, passports, and utility bills.

• KYC helps companies build trust with their customers and comply with legal obligations.

• Examples of KYC processes include verifying a customer's identity bef...read more