Customer Advisor

Customer Advisor Interview Questions and Answers

Updated 26 Aug 2024
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Q1. What do you understand by BPO?

Ans.

BPO stands for Business Process Outsourcing.

  • BPO involves contracting out specific business processes to a third-party service provider.

  • This can include functions such as customer service, accounting, and human resources.

  • BPO is often used to reduce costs and improve efficiency.

  • Examples of BPO companies include Accenture, IBM, and Infosys.

  • BPO can be done domestically or internationally, with countries like India and the Philippines being popular outsourcing destinations.

Q2. What car models are present currently in tata motors

Ans.

Tata Motors currently offers a range of car models including the Tiago, Tigor, Nexon, Harrier, and Safari.

  • Tiago

  • Tigor

  • Nexon

  • Harrier

  • Safari

Customer Advisor Interview Questions and Answers for Freshers

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Q3. What is customer service?

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

  • Customer service involves addressing customer needs and concerns

  • It includes providing information about products or services

  • It also involves resolving customer complaints and issues

  • Good customer service can lead to customer loyalty and repeat business

  • Examples include answering phone calls, responding to emails, and providing in-person assistance

Q4. What is KYC and why do we need it

Ans.

KYC stands for Know Your Customer, it is a process used by companies to verify the identity of their clients.

  • KYC is a regulatory requirement to prevent fraud, money laundering, and terrorist financing.

  • It involves collecting personal information and verifying it through documents like ID cards, passports, and utility bills.

  • KYC helps companies build trust with their customers and comply with legal obligations.

  • Examples of KYC processes include verifying a customer's identity bef...read more

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