Customer Advisor Interview Questions and Answers for Freshers

I would empathize, actively listen, and work collaboratively to find a solution, ensuring the customer feels valued and heard.

• Acknowledge the customer's frustration: 'I understand how frustrating this must be for you.'

• Listen actively: Allow the customer to express their concerns without interruption.

• Apologize sincerely: 'I'm sorry for the inconvenience you've experienced.'

• Investigate the issue: Ask clarifying questions to fully understand the problem.

• Offer a solution: Present...read more

BPO stands for Business Process Outsourcing.

• BPO involves contracting out specific business processes to a third-party service provider.

• This can include functions such as customer service, accounting, and human resources.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

• BPO can be done domestically or internationally, with countries like India and the Philippines being popular outsourcing destinations.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and providing in-person assistance