Customer Advisor
Customer Advisor Interview Questions and Answers for Freshers
Q1. What do you understand by BPO?
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
This can include functions such as customer service, accounting, and human resources.
BPO is often used to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
BPO can be done domestically or internationally, with countries like India and the Philippines being popular outsourcing destinations.
Q2. What is customer service?
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and providing in-person assistance
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