Firstsource Solutions Customer Service Associate Interview Questions, Process, and Tips

Q1. Introduction of the company
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Q2. Explanation of whole company
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It is renowned company it is estd at2001
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Q3. Tell me something about our company mission vission
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Achieved its growth and the company is famous
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Q4. Goals of the company
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Q5. First source solutions company full detail
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Q6. Whole summary of the company
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Q7. Company objective
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Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
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Q8. Company whole structure
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Q9. Explanation of whole company about first source solutions
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Q10. First source solutions founder explanation
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First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
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Q11. First source solutions detail
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First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
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Q12. Whole company detail
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Q13. First source solutions estd
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Q14. Company head discussion
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Q15. Serious discussion about company
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Q16. Company rules and regulations
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Q17. Establishment of company
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Q18. Company founder name
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The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
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Q19. Company success
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Q1. Tell me something about yourself
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Q2. First source solutions company background
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Q3. Company full information
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Q4. Salary packages
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Company whole process

Q1. Tell me about your self
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I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a good listener and communicator, able to empathize with customers' needs

• I am proficient in using CRM systems and other customer service tools
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Q2. Why did you join this company
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I joined this company because of its reputation for excellent customer service and opportunities for growth.
• Reputation for excellent customer service

• Opportunities for growth within the company

• Alignment with company values and mission

• Positive reviews from current and former employees
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Q3. Your slary expections
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Q4. Why your are leaving your previous jobs
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Seeking new opportunities for growth and development
• Looking for a new challenge

• Seeking career advancement

• Want to broaden my skill set

• Company restructuring led to position elimination
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Q1. About your self
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Q2. Why you r joining this company
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I am joining this company because of its reputation for excellent customer service and opportunities for growth.
• Reputation for excellent customer service

• Opportunities for growth within the company

• Excited about the company's products/services
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It was about typing test and few logical and mathematical tests.

Q1. It was about general conversation to get to the candidate.
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Q2. What’s your hobbies?
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Q3. Why is this job important to you?
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Q1. What’s your strength and weakness?
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Q1. HR asked me to take through my profile
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Q2. Why I need to hire you?
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I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have excellent communication skills and can effectively handle customer inquiries and complaints.

• I am highly organized and detail-oriented, ensuring that all customer needs are met efficiently.

• I am a team player and can collaborate with colleagues to provide top-notch customer service.

• I have a ...read more
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Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked

Q1. To introduce myself
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Q2. Why this company ?
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I chose this company for its strong reputation, commitment to customer satisfaction, and opportunities for growth.
• Strong reputation in the industry

• Commitment to customer satisfaction

• Opportunities for growth and advancement

• Positive reviews from current and former employees
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Q3. Tell something about firstsource which have known.
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Firstsource is a global provider of business process management services.
• Firstsource offers services such as customer management, data processing, and revenue cycle management.

• The company has operations in countries like India, the Philippines, the United States, and the UK.

• Firstsource serves clients in industries such as healthcare, telecommunications, banking, and financial services.
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