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Firstsource Solutions Customer Service Associate Interview Questions, Process, and Tips

Updated 31 Aug 2024

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

View all 6 questions

Firstsource Solutions Customer Service Associate Interview Experiences

24 interviews found

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. How much do expect, self intro,how far is our office from your current location

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi hiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii88iiiiuhgffghthhugbnjjgghhhhjh

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Online test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give Interview in First source

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview Questionnaire 

1 Question

  • Q1. About me , Why I left previous organisation .

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. First of all you'll be tested with your brief introduction. been asked about experience after graduation. Well then 2nd round of interview will have some technical questions then writing test ex- email wri...

Interview Preparation Tips

Interview preparation tips for other job seekers - Know the company for which you're going just be confident as nowadays company looks for an employee who are confident just do that and you know what you have to say about your past experience with good communication skills says it you'll shine in interview.
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Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Service Associate interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, customer support and International Voice Process.
What are the top questions asked in Firstsource Solutions Customer Service Associate interview?

Some of the top questions asked at the Firstsource Solutions Customer Service Associate interview -

  1. Do you know the english well and have a skill of compu...read more
  2. What do watch Netflix for...read more
  3. First source solutions founder explanat...read more
How long is the Firstsource Solutions Customer Service Associate interview process?

The duration of Firstsource Solutions Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Customer Service Associate Interview Process

based on 8 interviews

4 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • HR Round - 3
  • Personal Interview1 Round
View more
Firstsource Solutions Customer Service Associate Salary
based on 1.1k salaries
₹0.9 L/yr - ₹5 L/yr
12% less than the average Customer Service Associate Salary in India
View more details

Firstsource Solutions Customer Service Associate Reviews and Ratings

based on 344 reviews

3.5/5

Rating in categories

3.3

Skill development

3.4

Work-life balance

3.1

Salary

3.5

Job security

3.4

Company culture

2.8

Promotions

3.3

Work satisfaction

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