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Firstsource Solutions Interview Questions, Process, and Tips

Updated 3 Mar 2025

Top Firstsource Solutions Interview Questions and Answers

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Firstsource Solutions Interview Experiences

Popular Designations

296 interviews found

I applied via Naukri.com and was interviewed in Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Amcat.
  • Q2. Tell me about yourself ?
  • Ans. 

    I am a dedicated and customer-focused individual with experience in providing excellent customer service.

    • I have worked in the customer service industry for 3 years.

    • I am skilled in handling customer inquiries and resolving issues.

    • I have received multiple positive feedback from customers for my exceptional service.

    • I am a good listener and have the ability to empathize with customers.

    • I am fluent in English and have strong

  • Answered by AI
  • Q3. What was the reason you left your previous organization ?
  • Ans. 

    I left my previous organization due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

  • Answered by AI
  • Q4. Do you know about Netflix ?
  • Ans. 

    Yes, Netflix is a popular streaming service that offers a wide range of movies, TV shows, and original content.

    • Netflix is a subscription-based service that allows users to stream movies and TV shows on various devices.

    • It offers a vast library of content, including popular movies, TV series, documentaries, and original productions.

    • Users can create personalized profiles, rate and review content, and receive recommendatio...

  • Answered by AI
  • Q5. What do watch Netflix for ?
  • Ans. 

    I watch Netflix for entertainment and relaxation.

    • To unwind after a long day

    • To escape reality and immerse myself in a different world

    • To enjoy a good story or laugh

    • To discover new shows and movies

    • To bond with friends and family over shared interests

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Pretty awesome ambiance. Friendly HR team. Be ready with CV hard copy, documents like Aadhaar card. If you are a graduate I am sure you would easily clear the rounds. Be professional

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 4 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. What were your responsibilities in your previous job role?
  • Ans. 

    In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues in a timely manner

    • Ensuring customer satisfaction through effective communication

    • Maintaining customer records and documentation

    • Collaborating with other team members to address customer needs

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary based on my experience and skills.

    • Research industry standards for Senior CSA salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on benefits and perks offered

  • Answered by AI
Round 2 - Aptitude Test 

We need to describe a given topic in 400 words.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What were your roles and responsibilities in your previous job?
  • Ans. 

    In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues and complaints

    • Ensuring customer satisfaction through effective communication and problem-solving

    • Maintaining customer records and documentation

    • Collaborating with other departments to address customer needs

  • Answered by AI
  • Q2. What are the different types of fraud and how do they differ from one another?
  • Ans. 

    Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.

    • Identity theft involves stealing someone's personal information to commit fraud.

    • Credit card fraud is when someone uses another person's credit card information without authorization.

    • Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

    • Investment fraud involves deceptive practices ...

  • Answered by AI

Senior CSA Interview Questions asked at other Companies

Q1. Would you be able to sell 100 Refrigerators to 100 families living in North Pole? How many would you be able to sell?
View answer (1)

Senior Associate Interview Questions & Answers

user image Pavithra Devi

posted on 11 Feb 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Okay to work on night shift
Round 2 - Typing Test 

(2 Questions)

  • Q1. Type 22w speed test
  • Ans. 

    Type 22w speed test measures typing speed in words per minute.

    • Practice typing regularly to improve speed

    • Focus on accuracy as well as speed

    • Use online typing tests to track progress

  • Answered by AI
  • Q2. Paragraph typing
Round 3 - Behavioral 

(2 Questions)

  • Q1. Self introduction
  • Q2. Okay to work in night shift
  • Ans. 

    Yes, I am okay with working in night shifts as needed for the role.

    • I am comfortable working in night shifts and understand the job requirements may involve it.

    • I have previous experience working night shifts and can adapt to different schedules.

    • I prioritize work-life balance and am willing to adjust my schedule as needed for the role.

  • Answered by AI

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Questions regards to U S Mortgage
Round 2 - One-on-one 

(1 Question)

  • Q1. Questions regards to U S Mortgage

Senior Quality Analyst Interview Questions asked at other Companies

Q1. - Difference Between Verification and Vakudation -Difference between Microprocessor and Microcontroller -Test levels - Difference between Smoke and Regression - Who does Verification of software and Validation of Software - If a functionali... read more
View answer (1)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Interview Questions & Answers

user image Anonymous

posted on 14 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self.
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong background in the banking industry.

    • I have X years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I have a strong understanding of banking products and services

    • I am a team player and have excellent communication skills

    • I am committed to providing exceptional service to customers

  • Answered by AI
  • Q2. Tell me about your previous organisation.
  • Ans. 

    I previously worked at a multinational technology company specializing in software development.

    • Worked in a fast-paced environment

    • Collaborated with cross-functional teams

    • Managed customer inquiries and issues efficiently

  • Answered by AI
  • Q3. Why did you leave your previous organisation?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for career advancement

    • Seeking new challenges and opportunities

    • Relocation

    • Company downsizing or restructuring

  • Answered by AI
Round 2 - Technical 

(8 Questions)

  • Q1. Tell me about your self.
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong background in the banking industry.

    • I have over 5 years of experience in customer service roles

    • I have a proven track record of resolving customer issues efficiently and effectively

    • I am skilled in communication, problem-solving, and relationship-building

    • I am familiar with banking products and services, including online banking and loans

  • Answered by AI
  • Q2. Tell me about your previous organisation your experience.
  • Ans. 

    I worked at a multinational telecommunications company as a Senior CSA.

    • Managed a team of CSAs to ensure high levels of customer satisfaction

    • Handled escalated customer complaints and resolved issues effectively

    • Implemented new customer service strategies to improve efficiency

    • Collaborated with other departments to streamline processes and improve communication

  • Answered by AI
  • Q3. Tell me about your job role in your previous organisation.
  • Ans. 

    I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.

    • Managed a high volume of customer calls and emails on a daily basis

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided information on various banking products such as savings accounts, loans, and credit cards

    • Assisted customers with online banking services...

  • Answered by AI
  • Q4. Why do you leave your previous organisation?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for a new challenge and opportunity for growth

    • Seeking a more dynamic work environment

    • Wanting to expand my skill set and knowledge

    • Desiring a better work-life balance

    • Relocation to a new area

  • Answered by AI
  • Q5. Why you want to work with this company the company which you are going for the interview?
  • Q6. What is your strength ?
  • Ans. 

    My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Strong communication skills

    • Ability to empathize with customers

    • Problem-solving skills

    • Patience and resilience

    • Experience in handling difficult customer situations

  • Answered by AI
  • Q7. What is your weakness?
  • Ans. 

    One of my weaknesses is that I can be overly critical of my own work.

    • I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

    • I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

    • I am working on improving my ability to accept constructive criticism and not take it personally.

  • Answered by AI
  • Q8. What do you know about this company?
  • Ans. 

    Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.

    • Lloyds Banking Group is one of the largest retail banks in the UK

    • It was founded in 1765 and has a long history of providing banking services

    • LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

    • The company is committed ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go for an interview please prepare about your previous company, your job role, why you left your previous organisation, interviewer can ask you anything related to your self.

Get interview-ready with Top Firstsource Solutions Interview Questions

Associate Interview Questions & Answers

user image Justine Yuvan

posted on 16 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your collage
  • Ans. 

    I attended XYZ College where I studied Business Administration and graduated with honors.

    • Studied Business Administration

    • Graduated with honors

    • Participated in various extracurricular activities

  • Answered by AI
  • Q2. Tell me avout your family
  • Ans. 

    I come from a close-knit family of five, including my parents, older sister, and younger brother.

    • My parents have always been supportive of my career choices and have instilled in me the values of hard work and perseverance.

    • My older sister is a successful lawyer who I look up to for guidance and advice.

    • My younger brother is currently studying engineering and we share a close bond despite the age gap.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - they will ask you some basic questions to check your communication level and fluency level then assessment thats the big deal to clear dont worry that also easy if you have average communication then manager round basically quite easy

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)

Jobs at Firstsource Solutions

View all
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
  • Q2. How much package that I am expecting

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)

Devops Engineer Interview Questions & Answers

user image Tejeswar Reddy

posted on 9 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is stack and queue
  • Ans. 

    A stack is a data structure that follows the Last In First Out (LIFO) principle, while a queue follows the First In First Out (FIFO) principle.

    • Stack: LIFO principle, push and pop operations, examples include function call stack, undo feature in software applications

    • Queue: FIFO principle, enqueue and dequeue operations, examples include printer queue, message queue in messaging systems

  • Answered by AI

Devops Engineer Interview Questions asked at other Companies

Q1. Reverse the String Problem Statement You are given a string STR which contains alphabets, numbers, and special characters. Your task is to reverse the string. Example: Input: STR = "abcde" Output: "edcba" Input: The first line of input cont... read more
View answer (3)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself and experience.
Round 2 - One-on-one 

(1 Question)

  • Q1. Speak on any topic by your choice. It was a telephonic round during the time of corona.
Round 3 - Aptitude Test 

English grammatical test and typing test

Non Voice Customer Service Associate Interview Questions asked at other Companies

Q1. What do you know about bpo sector ?
View answer (1)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement

Round 1 - Group Discussion 

They will give some topic and we have to discuss with the other candidates.

Round 2 - Assignment 

Easy assignment.. It was just around one hour...

Round 3 - Assignment 

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Round 4 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I excel at problem-solving and communication

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM software and ticketing systems

  • Answered by AI
  • Q2. Why should hire you?
  • Ans. 

    I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.

    • I have X years of experience in customer support roles

    • I am highly skilled in resolving customer issues and providing excellent service

    • I am a quick learner and can adapt to new situations easily

    • I have received positive feedback from previous employers for my communication skills and professionalism

  • Answered by AI

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(19 Questions)

  • Q1. Introduction of the company
  • Q2. Explanation of whole company
  • Ans. 

    It is renowned company it is estd at2001

  • Answered Anonymously
  • Q3. Tell me something about our company mission vission
  • Ans. 

    Achieved its growth and the company is famous

  • Answered Anonymously
  • Q4. Goals of the company
  • Q5. First source solutions company full detail
  • Q6. Whole summary of the company
  • Q7. Company objective
  • Ans. 

    Company objective is to provide exceptional customer service and exceed customer expectations.

    • Company aims to prioritize customer satisfaction and retention

    • Focus on building strong relationships with customers

    • Strive to go above and beyond to meet customer needs and resolve issues efficiently

  • Answered by AI
  • Q8. Company whole structure
  • Q9. Explanation of whole company about first source solutions
  • Q10. First source solutions founder explanation
  • Ans. 

    First Source Solutions is a global provider of business process management services.

    • Founded in 2001 by Ananda Mukerji

    • Headquartered in Mumbai, India

    • Offers services in customer management, data processing, and more

  • Answered by AI
  • Q11. First source solutions detail
  • Ans. 

    First Source Solutions is a global provider of business process outsourcing services.

    • First Source Solutions offers customer service solutions for various industries.

    • They provide services such as inbound and outbound customer support, technical support, and sales support.

    • The company focuses on delivering high-quality customer service to enhance client satisfaction.

    • First Source Solutions has a global presence with multip

  • Answered by AI
  • Q12. Whole company detail
  • Q13. First source solutions estd
  • Q14. Company head discussion
  • Q15. Serious discussion about company
  • Q16. Company rules and regulations
  • Q17. Establishment of company
  • Q18. Company founder name
  • Ans. 

    The company founder's name is John Smith.

    • John Smith is a visionary entrepreneur who started the company in 2005.

    • He has a background in customer service and a passion for helping others.

    • John Smith's leadership has guided the company to success in the industry.

  • Answered by AI
  • Q19. Company success
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. First source solutions company background
  • Q3. Company full information
  • Q4. Salary packages
Round 3 - Group Discussion 

Company whole process

Interview Preparation Tips

Interview preparation tips for other job seekers - More job opportunities

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, Non Voice Process, international bpo and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 247 interviews

Interview experience

3.8
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Firstsource IS Hiring For Configuration Analyst

Hyderabad / Secunderabad,

Chennai

+1

4-6 Yrs

Not Disclosed

Customer Support Associate - Non-Voice (MEGA WALK-IN DRIVE)

Bangalore / Bengaluru

0-2 Yrs

₹ 1.25-3 LPA

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