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Firstsource Solutions Interview Questions, Process, and Tips

Updated 26 Feb 2025

Top Firstsource Solutions Interview Questions and Answers

View all 90 questions

Firstsource Solutions Interview Experiences

Popular Designations

294 interviews found

Senior Analyst Interview Questions & Answers

user image Marish Ramajayam

posted on 26 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Based on requirement t

Round 3 - One-on-one 

(4 Questions)

  • Q1. Same old questions
  • Q2. Self introduction,past expirience
  • Q3. Skill related questions, reason to leave
  • Q4. How soon you can join?
  • Ans. 

    I can join within 2 weeks.

    • I am currently serving a notice period of 2 weeks.

    • I have completed all necessary paperwork and can start immediately.

    • I am flexible with the joining date and can adjust as per the company's requirement.

  • Answered by AI

Senior Analyst Interview Questions asked at other Companies

Q1. Explain 3 statement financial model Calculating discount rate Could you walk me through the DCF model? Other valuation methods. What PE is ideal? What is the other matrix to value the company? Difference between IRR and CAGR. What is Bond Y... read more
View answer (1)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Basic computer skills like restore files form recycle bin, renaming file name

Round 3 - One-on-one 

(4 Questions)

  • Q1. Explain about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations for other companies.

    • Outsourcing these tasks allows companies to focus on their core business functions and reduce costs.

    • BPO services can be onshore, nearshore, or offshore, depending on ...

  • Answered by AI
  • Q2. Bpo is business process outsourcing provides services like data entry,it, customer support, account and finance these services provided to the vendor company
  • Q3. Speak about Some random topic
  • Ans. 

    The impact of social media on mental health

    • Social media can contribute to feelings of inadequacy and low self-esteem

    • Excessive use of social media can lead to anxiety and depression

    • Cyberbullying on social media platforms can have serious consequences for mental health

    • However, social media can also provide a sense of community and support for those struggling with mental health issues

  • Answered by AI
  • Q4. I spoked about social media

Interview Preparation Tips

Interview preparation tips for other job seekers - If thay say u have a another round of interview in online, congratulations u have completed and ur selected.

Non Voice Associate Interview Questions asked at other Companies

Q1. What is the human resources What is the public sector What is the humanity What is the child labour
View answer (2)
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why you left previous job

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about mortgage
  • Ans. 

    A mortgage is a loan used to purchase real estate, with the property serving as collateral for the loan.

    • Mortgages typically have fixed or adjustable interest rates.

    • Borrowers make monthly payments to repay the loan over a set term, usually 15 or 30 years.

    • If the borrower fails to make payments, the lender can foreclose on the property.

    • Mortgages can be obtained from banks, credit unions, or mortgage brokers.

  • Answered by AI

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Mern Full Stack Developer Interview Questions & Answers

user image Idrees Khan Pathan

posted on 20 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Detailed mern questions
Javascript,
React
Node
And one db query

Mern Full Stack Developer Interview Questions asked at other Companies

Q1. What is the way to save large files (e.g. photos) into MongoDB database.
View answer (2)

Get interview-ready with Top Firstsource Solutions Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I excel at problem-solving and communication

    • I am proficient in using CRM software and handling customer inquiries efficiently

  • Answered by AI
  • Q2. I told about myself

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (32)

Jobs at Firstsource Solutions

View all

Team Lead Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - Aptitude Test 

General questions , basics things and about health care

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduced
  • Q2. Are you ok for night shift

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (31)
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Explain about bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, data entry, and more.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • BPO services can be offered ons...

  • Answered by AI
  • Q2. Bpo is a business process outsourcing
  • Q3. Tell me about your self
  • Q4. Explain about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and attend the interview

Non Voice Process Associate Interview Questions asked at other Companies

Q1. Tell about Computer special keys and there functions
View answer (2)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Assignment 

Related to your vocal

Round 2 - HR 

(2 Questions)

  • Q1. Introduce Yourself??.....
  • Q2. Where do you want to see yourself in 5 years??

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 244 interviews

Interview experience

3.8
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Backoffice Executive

Mumbai Suburban,

Mumbai

0-5 Yrs

₹ 1.75-2 LPA

Customer Support Associate

Bangalore / Bengaluru

0-3 Yrs

₹ 1-3 LPA

Customer Support Associate - Non-Voice (MEGA WALK-IN DRIVE)

Bangalore / Bengaluru

0-2 Yrs

₹ 1.25-2.5 LPA

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