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Firstsource Solutions Interview Questions, Process, and Tips
Top Firstsource Solutions Interview Questions and Answers
- Q1. What are the contents in PDD and SDD that are relevant for RPA developer ?asked in RPA Developer interview
- Q2. Do you know the english well and have a skill of computerasked in Customer Service Associate interview
- Q3. How many languages can you speak ?asked in Senior Associate interview
Firstsource Solutions Interview Experiences
294 interviews found
Anonymous
Voice assignment Like Reading The Sentence,Listen and repeating,jam for a Given Topic,English Objective
(4 Questions)
- Q1. Medical Billing
- Q2. Denials and Non Denials
- Q3. Previously Used Software
- Ans.
I have experience using various financial software such as SAP, Oracle, and QuickBooks.
Experience with SAP, Oracle, and QuickBooks
Proficient in using financial software for revenue analysis
- Q4. Previously Used Portals
- Ans.
I have experience using various portals for revenue analysis, including Salesforce, Oracle, and SAP.
Experience with Salesforce, Oracle, and SAP portals
Utilized portals for revenue analysis and reporting
Proficient in navigating and extracting data from different portals
Skills evaluated in this interview
Senior Revenue Analyst Interview Questions asked at other Companies
(2 Questions)
- Q1. Tell me about your self
- Q2. Why do you want to work in BPO?
(2 Questions)
- Q1. Tell me about your self
- Q2. What is customer service for you?
- Ans.
Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
Listening actively to customers' needs and concerns
Responding promptly and courteously to inquiries and issues
Going above and beyond to exceed customer expectations
Building strong relationships with customers through personalized interactions
Resolving conflicts and complaints effectively and effici
Interview Preparation Tips
Senior CSA Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
(1 Question)
- Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
Typing and grammar test in mobile .
(1 Question)
- Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
Interview Preparation Tips
Customer Support Associate Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.
(1 Question)
- Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
Svar Test for English Fluency
(1 Question)
- Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
(1 Question)
- Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...
Interview Preparation Tips
- Svar Test
- Communication Skills
Senior CSA Interview Questions asked at other Companies
Firstsource Solutions interview questions for popular designations
(2 Questions)
- Q1. Tell About Yourself to Candidate
- Q2. Expected Salary for the Fresher
Interview Preparation Tips
HR Executive Interview Questions asked at other Companies
Get interview-ready with Top Firstsource Solutions Interview Questions
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 3 interview rounds.
It was about typing test and few logical and mathematical tests.
(3 Questions)
- Q1. It was about general conversation to get to the candidate.
- Q2. What’s your hobbies?
- Q3. Why is this job important to you?
(1 Question)
- Q1. What’s your strength and weakness?
Top Firstsource Solutions Customer Service Associate Interview Questions and Answers
Customer Service Associate Interview Questions asked at other Companies
Jobs at Firstsource Solutions
Selected
I was interviewed in May 2024.
Need for corporate innovation
(2 Questions)
- Q1. What do you know about First source partners and competitors?
- Ans.
Firstsource is a leading global provider of business process management services.
Firstsource's competitors include companies like Accenture, Genpact, and Conduent.
Firstsource partners with companies in various industries such as healthcare, banking, and telecommunications.
Firstsource has a strong presence in the healthcare industry, providing services such as revenue cycle management and patient engagement.
- Q2. Why are you a good fit?
Senior Executive Interview Questions asked at other Companies
Mandhara N
Selected
I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.
(2 Questions)
- Q1. HR asked me to take through my profile
- Q2. Why I need to hire you?
- Ans.
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
I have excellent communication skills and can effectively handle customer inquiries and complaints.
I am highly organized and detail-oriented, ensuring that all customer needs are met efficiently.
I am a team player and can collaborate with colleagues to provide top-notch customer service.
I have a ...
Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked
(3 Questions)
- Q1. To introduce myself
- Q2. Why this company ?
- Ans.
I chose this company for its strong reputation, commitment to customer satisfaction, and opportunities for growth.
Strong reputation in the industry
Commitment to customer satisfaction
Opportunities for growth and advancement
Positive reviews from current and former employees
- Q3. Tell something about firstsource which have known.
- Ans.
Firstsource is a global provider of business process management services.
Firstsource offers services such as customer management, data processing, and revenue cycle management.
The company has operations in countries like India, the Philippines, the United States, and the UK.
Firstsource serves clients in industries such as healthcare, telecommunications, banking, and financial services.
Top Firstsource Solutions Customer Service Associate Interview Questions and Answers
Customer Service Associate Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Health care process
- Q2. Medicaid process
- Q3. Direct Data capture
- Q4. Enrollment data entry
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.
(3 Questions)
- Q1. About Your Self
- Q2. About Your Hobbies
- Q3. About Your Previous Experience
They test your hearing capacity, Logical question to judge your mindset and they test your memory
(2 Questions)
- Q1. About Your Previous experience
- Q2. Why to hire you
Interview Preparation Tips
CSR Executive Interview Questions asked at other Companies
Top trending discussions
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions interview -
The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions C.S.A Interview Questions
- Firstsource Solutions Customer Support Associate Interview Questions
- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Senior Associate Interview Questions
- Senior Analyst Interview Questions
- C.S.A Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Service Associate Interview Questions
- Analyst Interview Questions
- Senior CSA Interview Questions
- Show more
Firstsource Solutions Interview Process
based on 244 interviews
Interview experience
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Firstsource Solutions Reviews and Ratings
based on 4.6k reviews
Rating in categories
|
Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.8 L/yr - ₹5 L/yr |
|
Associate
1k
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Senior Associate
984
salaries
| ₹1 L/yr - ₹7.7 L/yr |
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