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Firstsource Solutions Interview Questions, Process, and Tips
Top Firstsource Solutions Interview Questions and Answers
- Q1. What are the contents in PDD and SDD that are relevant for RPA developer ?asked in RPA Developer interview
- Q2. Do you know the english well and have a skill of computerasked in Customer Service Associate interview
- Q3. How many languages can you speak ?asked in Senior Associate interview
Firstsource Solutions Interview Experiences
306 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 3 interview rounds.
I am 86% aptitude test.
I am 95% group discussion.
(2 Questions)
- Q1. Where are you and Where do you live?
- Q2. What is the place of the job?
Interview Preparation Tips
God bless you all.
Junior Officer Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
1.versent, basic aptitude and typing test
Interview Preparation Tips
2. Have an idea regarding different modifier, denial codes and denials
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. Work experience in previous company
Senior Customer Support Executive Interview Questions asked at other Companies
Pathan Farooq Khan
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Self Introduction
- Q2. Why BPO and Why Firstsource
- Ans.
I am drawn to BPO for its dynamic environment and customer focus, and Firstsource stands out for its commitment to excellence and innovation.
BPO offers diverse challenges that enhance my problem-solving skills, as seen in my previous role where I handled varied customer inquiries.
Firstsource's reputation for employee development aligns with my career goals, demonstrated by their training programs that foster growth.
The...
Customer Support Associate Interview Questions asked at other Companies
Firstsource Solutions interview questions for popular designations
Voice assignment Like Reading The Sentence,Listen and repeating,jam for a Given Topic,English Objective
(4 Questions)
- Q1. Medical Billing
- Q2. Denials and Non Denials
- Q3. Previously Used Software
- Ans.
I have experience using various financial software such as SAP, Oracle, and QuickBooks.
Experience with SAP, Oracle, and QuickBooks
Proficient in using financial software for revenue analysis
- Q4. Previously Used Portals
- Ans.
I have experience using various portals for revenue analysis, including Salesforce, Oracle, and SAP.
Experience with Salesforce, Oracle, and SAP portals
Utilized portals for revenue analysis and reporting
Proficient in navigating and extracting data from different portals
Skills evaluated in this interview
Senior Revenue Analyst Interview Questions asked at other Companies
Get interview-ready with Top Firstsource Solutions Interview Questions
Abdur Rehman Shaikh
(2 Questions)
- Q1. Tell me about your self
- Q2. Why do you want to work in BPO?
(2 Questions)
- Q1. Tell me about your self
- Q2. What is customer service for you?
- Ans.
Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
Listening actively to customers' needs and concerns
Responding promptly and courteously to inquiries and issues
Going above and beyond to exceed customer expectations
Building strong relationships with customers through personalized interactions
Resolving conflicts and complaints effectively and effici
Interview Preparation Tips
Senior CSA Interview Questions asked at other Companies
Jobs at Firstsource Solutions
- Q1. Tell about yourself
- Q2. College life explain
- Ans.
College life is a transformative journey filled with learning, friendships, and personal growth, shaping one's future.
Diverse Experiences: Engaging in various activities like clubs, sports, and cultural events.
Academic Growth: Attending lectures, participating in discussions, and working on projects.
Social Connections: Building lifelong friendships through shared experiences and group studies.
Independence: Learning to ...
- Q3. Discussed job role
Non Voice Customer Care Executive Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
(1 Question)
- Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
Typing and grammar test in mobile .
(1 Question)
- Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
Interview Preparation Tips
Customer Support Associate Interview Questions asked at other Companies
Selected
- Q1. How do you handle irate customers?
- Q2. What are refund and credit differentiate?
Customer Service Executive Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.
(1 Question)
- Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
Svar Test for English Fluency
(1 Question)
- Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
(1 Question)
- Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...
Interview Preparation Tips
- Svar Test
- Communication Skills
Senior CSA Interview Questions asked at other Companies
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions interview -
The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions Customer Support Associate Interview Questions
- Firstsource Solutions C.S.A Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Senior Associate Interview Questions
- Senior Analyst Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Service Associate Interview Questions
- C.S.A Interview Questions
- Analyst Interview Questions
- Senior CSA Interview Questions
- Show more
Firstsource Solutions Interview Process
based on 259 interviews
Interview experience
Interview Questions from Similar Companies
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Firstsource Solutions Reviews and Ratings
based on 4.7k reviews
Rating in categories
|
Senior Analyst
2.1k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.9 L/yr - ₹5 L/yr |
|
Associate
1.1k
salaries
| ₹1.5 L/yr - ₹5.2 L/yr |
|
Senior Associate
1k
salaries
| ₹1 L/yr - ₹7.7 L/yr |
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