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Firstsource Solutions Interview Questions, Process, and Tips

Updated 26 Feb 2025

Top Firstsource Solutions Interview Questions and Answers

View all 90 questions

Firstsource Solutions Interview Experiences

Popular Designations

294 interviews found

Customer Care Executive Interview Questions & Answers

user image P.Shyamsai Sagar

posted on 27 Sep 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About your self

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, complaints, and technical issues

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
Round 2 - Group Discussion 

To check communication

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self intro and experience details
Round 2 - Aptitude Test 

General aptitude and reasoning

Customer Executive Interview Questions asked at other Companies

Q1. How to gain in Pepsi share growth
View answer (29)

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 13 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Communication over the language ?

Round 2 - Technical 

(1 Question)

  • Q1. Chat Assignment with the help of scenario ?
  • Ans. Overall this was in regards to check grammar and speed test.
  • Answered Anonymously
Round 3 - HR 

(1 Question)

  • Q1. Basic Discussion on Salary?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable. Speak clearly and say truth.

Senior CSA Interview Questions asked at other Companies

Q1. Would you be able to sell 100 Refrigerators to 100 families living in North Pole? How many would you be able to sell?
View answer (1)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Interview Interview Questions & Answers

user image Anonymous

posted on 29 Aug 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself and talk about one topice for 5 minutes
  • Ans. 

    I am a software engineer with a passion for artificial intelligence. I will discuss the impact of AI on healthcare.

    • Introduction to artificial intelligence and its applications in healthcare

    • Benefits of using AI in diagnosing diseases and predicting patient outcomes

    • Challenges and ethical considerations of implementing AI in healthcare

    • Examples of successful AI applications in healthcare, such as IBM Watson for cancer trea

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In naukri they have updated freshers can attend walkin interview when i have went to attend interview HR told no your fresher so we can't take you

If they won't hire freshers means why they need to update in naukri just wasted our time and amount to travel

Get interview-ready with Top Firstsource Solutions Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

General keyboard test how to handle it properly

Round 2 - Aptitude Test 

It's a general knowledge test.

Round 3 - HR 

(1 Question)

  • Q1. Tell about your college life
  • Ans. I told it's very nice and super and nice sweet memories and more fun in the college life.
  • Answered by Ramesh Aravind

Senior Process Associate Interview Questions asked at other Companies

Q1. What is Purchase Order?
View answer (39)

Jobs at Firstsource Solutions

View all
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Manual testing questions

Senior Quality Analyst Interview Questions asked at other Companies

Q1. - Difference Between Verification and Vakudation -Difference between Microprocessor and Microcontroller -Test levels - Difference between Smoke and Regression - Who does Verification of software and Validation of Software - If a functionali... read more
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What are you hobbies?tell me about your family members
  • Q2. What are your hobbies?
Round 3 - Technical 

(1 Question)

  • Q1. What is your decision making skills?
  • Ans. 

    My decision-making skills are strong and effective.

    • I have the ability to analyze situations and gather relevant information before making a decision.

    • I consider the potential outcomes and consequences of each decision.

    • I am able to prioritize tasks and make decisions in a timely manner.

    • I am open to seeking input and advice from others when necessary.

    • I am confident in my ability to make decisions independently.

    • Example: In...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Customer Support Executive interview:
  • Social Media Marketing
  • Training
  • Business Planning
Interview preparation tips for other job seekers - Be confident and interactive that's enough to ace your interview thanks

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous Experience

Senior Process Associate Interview Questions asked at other Companies

Q1. What is Purchase Order?
View answer (39)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Are you willing to relocate and any typy of shift time is ok or not
  • Q3. Typing speed test

Csa Analyst Interview Questions asked at other Companies

Q1. How far india has a mixed economy proove it
View answer (3)

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 244 interviews

Interview experience

3.8
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Backoffice Executive

Mumbai Suburban,

Mumbai

0-5 Yrs

₹ 1.75-2 LPA

Customer Support Associate

Bangalore / Bengaluru

0-3 Yrs

₹ 1-3 LPA

Customer Support Associate - Non-Voice (MEGA WALK-IN DRIVE)

Bangalore / Bengaluru

0-2 Yrs

₹ 1.25-2.5 LPA

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