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Firstsource Solutions Technical Support Executive Interview Questions and Answers

Updated 19 Jun 2024

Firstsource Solutions Technical Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

There was logical, Grammar

Round 2 - Technical 

(1 Question)

  • Q1. Knowing about the problem solving

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Why you want to join tech Mahindra
  • Q3. What's your memorable day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Speak something about yourself
  • Q2. What are your hobbies
  • Q3. Speak few lines in terms of your personal life
  • Q4. What do you normally like doing in your spare time

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a simple process

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I was interviewed before May 2020.

Interview Questionnaire 

1 Question

  • Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very very simple and easy. There's nothing more to think about the interview.

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Technical Support Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Aptitude Test and Technical.
How to prepare for Firstsource Solutions Technical Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are International Voice Process, Technical Voice Process, Technical Support, Troubleshooting and Troubleshooting Skills.

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Firstsource Solutions Technical Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Firstsource Solutions Technical Support Executive Salary
based on 17 salaries
₹1.2 L/yr - ₹4.2 L/yr
11% less than the average Technical Support Executive Salary in India
View more details

Firstsource Solutions Technical Support Executive Reviews and Ratings

based on 5 reviews

3.9/5

Rating in categories

3.4

Skill development

3.6

Work-life balance

4.3

Salary

3.0

Job security

3.2

Company culture

2.7

Promotions

3.9

Work satisfaction

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