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Firstsource Solutions Customer Support Associate Interview Questions and Answers
Firstsource Solutions Customer Support Associate Interview Experiences
10 interviews found
Anonymous
I applied via Campus Placement
They will give some topic and we have to discuss with the other candidates.
Easy assignment.. It was just around one hour...
It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..
(2 Questions)
- Q1. Tell me about ur self
- Ans.
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
I have over 3 years of experience in customer service roles
I excel at problem-solving and communication
I am skilled in handling difficult customers and resolving conflicts
I am proficient in using CRM software and ticketing systems
- Q2. Why should hire you?
- Ans.
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
I have X years of experience in customer support roles
I am highly skilled in resolving customer issues and providing excellent service
I am a quick learner and can adapt to new situations easily
I have received positive feedback from previous employers for my communication skills and professionalism
Selected
I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
(1 Question)
- Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
Typing and grammar test in mobile .
(1 Question)
- Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
Interview Preparation Tips
Kamesh L
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
I have over 3 years of experience in customer service roles
I excel at problem-solving and communication
I am proficient in using CRM software and handling customer inquiries efficiently
- Q2. I told about myself
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduced
- Q2. Are you ok for night shift
Firstsource Solutions interview questions for designations
(2 Questions)
- Q1. Self intro and general topics
- Q2. General topics about recent activities
rohit deval
(1 Question)
- Q1. About yourself and work experince
Customer Support Associate Jobs at Firstsource Solutions
Selected
I applied via Referral and was interviewed in Oct 2023. There were 4 interview rounds.
It more like self introduction.
It focus on listening, pronunciation, and communication skill.
(1 Question)
- Q1. More about ourself
Interview Preparation Tips
(2 Questions)
- Q1. About Urself About Company Difference between voice and non voice What is BPO
- Q2. Are u ok with Salary Are u ok with Relocation Are u ok with Shift
Selected
I applied via Walk-in and was interviewed before Sep 2022. There were 4 interview rounds.
(4 Questions)
- Q1. Self introduction
- Q2. Previous job role and Job experience
- Q3. If fresher (topic on anything to talk on it 2mins)
- Q4. Brief on Process they gonna hire you
Versant round to check ur comms
(3 Questions)
- Q1. Same as HR round
- Q2. Stability and any scenario given to check ur comms and objections handling
- Q3. Depends on ur operation manager
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. General introduction
- Q2. Typing test , rotational shift
Interview Preparation Tips
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Firstsource Solutions Interview FAQs
The duration of Firstsource Solutions Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
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Firstsource Solutions Customer Support Associate Interview Process
based on 11 interviews
3 Interview rounds
- HR Round
- Assignment Round
- One-on-one Round
Customer Support Associate Interview Questions from Similar Companies
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Firstsource Solutions Customer Support Associate Reviews and Ratings
based on 65 reviews
Rating in categories
Bangalore / Bengaluru
0-2 Yrs
₹ 1.25-3 LPA
|
Senior Analyst
2.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Analyst
1.7k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Service Associate
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate
1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Associate
993
salaries
| ₹0 L/yr - ₹0 L/yr |
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