Firstsource Solutions Customer Support Associate Interview Questions and Answers

They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Self Introduction
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Q2. Why BPO and Why Firstsource
Ans. 
I am drawn to BPO for its dynamic environment and customer focus, and Firstsource stands out for its commitment to excellence and innovation.
• BPO offers diverse challenges that enhance my problem-solving skills, as seen in my previous role where I handled varied customer inquiries.

• Firstsource's reputation for employee development aligns with my career goals, demonstrated by their training programs that foster growth.

• The...read more
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Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
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Typing and grammar test in mobile .

Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am proficient in using CRM software and handling customer inquiries efficiently
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Q2. I told about myself
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