Add office photos
Filter interviews by
Firstsource Solutions Senior CSA Interview Questions and Answers
Firstsource Solutions Senior CSA Interview Experiences
8 interviews found
Abdur Rehman Shaikh
(2 Questions)
- Q1. Tell me about your self
- Q2. Why do you want to work in BPO?
(2 Questions)
- Q1. Tell me about your self
- Q2. What is customer service for you?
- Ans.
Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
Listening actively to customers' needs and concerns
Responding promptly and courteously to inquiries and issues
Going above and beyond to exceed customer expectations
Building strong relationships with customers through personalized interactions
Resolving conflicts and complaints effectively and effici
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.
(1 Question)
- Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
Svar Test for English Fluency
(1 Question)
- Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
(1 Question)
- Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...
Interview Preparation Tips
- Svar Test
- Communication Skills
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.
Communication over the language ?
(1 Question)
- Q1. Chat Assignment with the help of scenario ?
- Ans. Overall this was in regards to check grammar and speed test.
(1 Question)
- Q1. Basic Discussion on Salary?
Interview Preparation Tips
Kavya. C
Selected
I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Introduced about yourself
- Q2. What is your salary expection
- Ans.
My salary expectation is based on my experience, skills, and the market rate for this position.
Consider my years of experience in the industry
Take into account my relevant skills and qualifications
Research the current market rate for Senior CSA positions
Open to negotiation based on benefits and opportunities for growth
(1 Question)
- Q1. Random stories where question will be asked based on the story after some allinged minutes
(2 Questions)
- Q1. Why do you want to work in BPO
- Ans.
I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.
Enjoy interacting with people
Solving problems
Providing excellent customer service
- Q2. Why did you resign the previous work
- Ans.
I resigned from my previous job to pursue new opportunities for growth and development.
Seeking new challenges and opportunities for career advancement
Desire for professional growth and development
Company restructuring or changes in job responsibilities
Relocation to a new city or country
Better work-life balance or personal reasons
Interview Preparation Tips
HR will help you throughout your all rounds of interview
Firstsource Solutions interview questions for designations
(2 Questions)
- Q1. Go through your resume
- Q2. Tell me about your schooling
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Asking for easy question
Mathematics test and general knowledge
(4 Questions)
- Q1. Discuss for the project
- Q2. Verification for the process
- Q3. Duplication for the process
- Ans.
Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.
Duplication can help in standardizing processes across different teams or departments.
It can also be useful for training purposes, where a duplicate process can be used for practice.
Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.
For exampl...
- Q4. Finally pricing the claim
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. How was my previous company, workflow, shift timings.
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
Logical reasoning, time and Speed
(1 Question)
- Q1. Operational round with manager
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
(1 Question)
- Q1. Communication skills test
Logical, grammar, calculation
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
Was a online test
Interview Preparation Tips
- Company preview
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else
Firstsource Solutions Interview FAQs
Tell us how to improve this page.
Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions C.S.A Interview Questions
- Firstsource Solutions Customer Support Associate Interview Questions
- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Senior AR Caller Interview Questions
- Senior Customer Support Executive Interview Questions
- Senior Technical Support Associate Interview Questions
- Team Lead Operations Interview Questions
- Senior Process Analyst Interview Questions
- Senior Customer Service Representative Interview Questions
- Senior Trainer Interview Questions
- Senior Client Partner Interview Questions
- Show more
Firstsource Solutions Senior CSA Interview Process
based on 3 interviews in last 1 year
1 Interview rounds
- HR Round
People are getting interviews through
Interview Questions from Similar Companies
Fast track your campus placements
Firstsource Solutions Senior CSA Reviews and Ratings
based on 81 reviews
Rating in categories
|
Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.3 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.9 L/yr - ₹5 L/yr |
|
Associate
1k
salaries
| ₹1.3 L/yr - ₹5.2 L/yr |
|
Senior Customer Service Associate
948
salaries
| ₹1 L/yr - ₹5.6 L/yr |
Infosys
Wipro
TCS
HCLTech
Calculate your in-hand salary
- Home >
- Interviews >
- Firstsource Solutions Interview Questions >
- Firstsource Solutions Senior CSA Interview Questions
