Firstsource Solutions Senior CSA Interview Questions and Answers

Q1. What were your responsibilities in your previous job role?
Ans. 
In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues in a timely manner

• Ensuring customer satisfaction through effective communication

• Maintaining customer records and documentation

• Collaborating with other team members to address customer needs
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Q2. What are your salary expectations?
Ans. 
I am looking for a competitive salary based on my experience and skills.
• Research industry standards for Senior CSA salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on benefits and perks offered
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We need to describe a given topic in 400 words.

Q1. What were your roles and responsibilities in your previous job?
Ans. 
In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues and complaints

• Ensuring customer satisfaction through effective communication and problem-solving

• Maintaining customer records and documentation

• Collaborating with other departments to address customer needs
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Q2. What are the different types of fraud and how do they differ from one another?
Ans. 
Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft involves stealing someone's personal information to commit fraud.

• Credit card fraud is when someone uses another person's credit card information without authorization.

• Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

• Investment fraud involves deceptive practices ...read more
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Q1. Tell me about your self
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Q2. Why do you want to work in BPO?
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Q1. Tell me about your self
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Q2. What is customer service for you?
Ans. 
Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
• Listening actively to customers' needs and concerns

• Responding promptly and courteously to inquiries and issues

• Going above and beyond to exceed customer expectations

• Building strong relationships with customers through personalized interactions

• Resolving conflicts and complaints effectively and effici
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Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
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Svar Test for English Fluency

Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...read more
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Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...read more
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Communication over the language ?

Q1. Chat Assignment with the help of scenario ?
Ans. Overall this was in regards to check grammar and speed test.
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Q1. Basic Discussion on Salary?
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