Jio Senior CSA Interview Questions and Answers

Mean roll for CSA refers to the average number of times a customer service agent handles a call or interaction.

• Mean roll for CSA is calculated by dividing the total number of calls or interactions handled by the number of customer service agents.

• It helps in determining the workload and efficiency of the customer service team.

• For example, if there are 10 customer service agents and they collectively handle 100 calls in

Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.

• Listen actively to understand customer needs and concerns.

• Show empathy and understanding towards customers' frustrations or issues.

• Communicate clearly and professionally, using positive language.

• Offer solutions or alternatives to resolve customer problems.

• Provide prompt and efficient service, ensuring customer...read more