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Vodafone Idea
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Vodafone Idea Senior CSA Interview Questions and Answers
Vodafone Idea Senior CSA Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
1 Question
- Q1. How to handle an irrate customer?
- Ans.
Handling an irate customer requires active listening, empathy, and problem-solving skills.
Remain calm and composed
Listen actively and let the customer vent
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or propose alternatives
Follow up to ensure customer satisfaction
Interview Preparation Tips
Interview questions from similar companies
I applied via Walk-in and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is mean roll for csa ,
- Ans.
Mean roll for CSA refers to the average number of times a customer service agent handles a call or interaction.
Mean roll for CSA is calculated by dividing the total number of calls or interactions handled by the number of customer service agents.
It helps in determining the workload and efficiency of the customer service team.
For example, if there are 10 customer service agents and they collectively handle 100 calls in
- Q2. How to handle costumer
- Ans.
Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.
Listen actively to understand customer needs and concerns.
Show empathy and understanding towards customers' frustrations or issues.
Communicate clearly and professionally, using positive language.
Offer solutions or alternatives to resolve customer problems.
Provide prompt and efficient service, ensuring customer...
- Q3. How to do work with our junior csa
- Q4. Do ur best for our company
Interview Preparation Tips
Skills evaluated in this interview
(1 Question)
- Q1. Knowledge about ISP and sales activities, quality of service in any situation. ETR should be 90%
(1 Question)
- Q1. Previous CTC and benefits what you have in this company
(1 Question)
- Q1. Final take a call with zonal manage what you done achievements in previous company. Why are you interested to this company.
I applied via Naukri.com and was interviewed in May 2023. There were 4 interview rounds.
Quant related question to check the aptitude of the candidates etc.
Coding test for checking the coding ability of the candidate
Group discussion to check the group dsicussion ability of the candidate
Interview Preparation Tips
- everything
- All topic
- Good Luck
Selected
I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.
(1 Question)
- Q1. Was asked about shrinkage, attrition formulas
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
General knowledge questions
(1 Question)
- Q1. Basic computer knowledge, operation process because i was promoted from delivery executive to Assistant Team Lead.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is mean roll for csa ,
- Ans.
Mean roll for CSA refers to the average number of times a customer service agent handles a call or interaction.
Mean roll for CSA is calculated by dividing the total number of calls or interactions handled by the number of customer service agents.
It helps in determining the workload and efficiency of the customer service team.
For example, if there are 10 customer service agents and they collectively handle 100 calls in
- Q2. How to handle costumer
- Ans.
Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.
Listen actively to understand customer needs and concerns.
Show empathy and understanding towards customers' frustrations or issues.
Communicate clearly and professionally, using positive language.
Offer solutions or alternatives to resolve customer problems.
Provide prompt and efficient service, ensuring customer...
- Q3. How to do work with our junior csa
- Q4. Do ur best for our company
Interview Preparation Tips
Skills evaluated in this interview
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