Add office photos
i
Vodafone Idea
Compare
Filter interviews by
Vodafone Idea Senior CSA Interview Questions and Answers
Vodafone Idea Senior CSA Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
1 Question
- Q1. How to handle an irrate customer?
- Ans.
Handling an irate customer requires active listening, empathy, and problem-solving skills.
Remain calm and composed
Listen actively and let the customer vent
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or propose alternatives
Follow up to ensure customer satisfaction
Interview Preparation Tips
Interview questions from similar companies
(1 Question)
- Q1. Knowledge about ISP and sales activities, quality of service in any situation. ETR should be 90%
(1 Question)
- Q1. Previous CTC and benefits what you have in this company
(1 Question)
- Q1. Final take a call with zonal manage what you done achievements in previous company. Why are you interested to this company.
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
General knowledge questions
(1 Question)
- Q1. Basic computer knowledge, operation process because i was promoted from delivery executive to Assistant Team Lead.
Interview Preparation Tips
Tell us how to improve this page.
Vodafone Idea Interviews By Designations
- Vodafone Idea Territory Sales Manager Interview Questions
- Vodafone Idea Assistant Manager Interview Questions
- Vodafone Idea Deputy Manager Interview Questions
- Vodafone Idea Manager Interview Questions
- Vodafone Idea Senior Executive Interview Questions
- Vodafone Idea Graduate Engineer Trainee (Get) Interview Questions
- Vodafone Idea Territory Sales Executive Interview Questions
- Vodafone Idea Assistant General Manager Interview Questions
- Show more
Interview Questions for Popular Designations
- Senior AR Caller Interview Questions
- Senior Customer Support Executive Interview Questions
- Senior Process Analyst Interview Questions
- Team Lead Operations Interview Questions
- Senior Customer Service Representative Interview Questions
- Senior Trainer Interview Questions
- Senior Client Partner Interview Questions
- Senior Technical Support Associate Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
|
Assistant Manager
4.3k
salaries
|  ₹5 L/yr - ₹13 L/yr |
|
Deputy Manager
4k
salaries
| ₹8.1 L/yr - ₹23.5 L/yr |
|
Manager
3.4k
salaries
| ₹7.3 L/yr - ₹29.8 L/yr |
|
Senior Executive
3k
salaries
| ₹2 L/yr - ₹9 L/yr |
|
Assistant General Manager
1.5k
salaries
| ₹7.9 L/yr - ₹31.1 L/yr |
Bharti Airtel
Jio
Bharat Sanchar Nigam
Tata Communications
Calculate your in-hand salary
- Home >
- Interviews >
- Vodafone Idea Interview Questions >
- Vodafone Idea Senior CSA Interview Questions
