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Vodafone Idea Customer Care Executive Interview Questions and Answers

Updated 2 Mar 2025

Vodafone Idea Customer Care Executive Interview Experiences

7 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic Questions like, last job, skill, study, Hobbies
  • Q2. According to question
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Behavioral 

(1 Question)

  • Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
Round 3 - Zonal retail head 

(1 Question)

  • Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
  • Ans. 

    I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.

    • Highlight the features and benefits of the sim, such as unlimited data or international calling options

    • Address any concerns the customer may have, such as network coverage or pricing

    • Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be aware of company's current status in market.
Competitors approach
How would you sell your product ?

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Mujha idea ko best banana h apne language hindi ma
  • Q2. Add costumes sa baat kasa karyaga

Interview Preparation Tips

Interview preparation tips for other job seekers - My dream jop idea Vodafone limited and I am hard working parsan

I applied via Referral and was interviewed in Sep 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your future goal
  • Q2. How can you manage stress level when you are at work

Interview Preparation Tips

Interview preparation tips for other job seekers - interview was okay...,..............

Vodafone Idea interview questions for designations

 Customer Care Associate

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (5)

 Customer Support Executive

 (1)

 Customer Relationship Executive

 (1)

 Senior Customer Relation Executive

 (1)

 Customer Service Manager

 (2)

 Customer Service Engineer

 (1)

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you know that job
  • Q2. What do you expect
  • Q3. No expectations but I want expect mobe

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice for my side be strong at any time

Customer Care Executive Interview Questions & Answers

user image Elayaraja Anjapuli

posted on 17 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Answers are not new realize what you know

Round 3 - Group Discussion 

Most of the time topic given by someone may not be relevant so don't say I agree with others simply don't agree with them

Round 4 - Aptitude Test 

Show them some respect ask them to explain your role in the company do listen what they say

Interview Preparation Tips

Topics to prepare for Vodafone Idea Customer Care Executive interview:
  • Modern history
  • Devotion
  • Music
  • Native culture
  • Self discovery
  • Name science
  • Rewind past
Interview preparation tips for other job seekers - Be sin free, remember evrything you see everything you hear may be a test by your employer, you are being monitored forever, The true requirement is goodness, food culture is one of the important factor in achieving dream job

I applied via Referral and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were only related to QUALIFICATION, experience, can you do sales, knowledge about telecom.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a third party job, Vodafone do not hire onroll employees unless its for the head managers like store manager and above. Very bad behaviour, overtime with dictatorship kind of behaviour. No respect unless you bootlick.
I have joined just because I need money

Interview questions from similar companies

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself??

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Round: HR Interview
Experience: my self Uma Shankar I belong to U.P (Uttar Pradesh) I am pass out my 10th,12th from open school currently I am doing self-improvement course When I am tocking about my family in my family my father my mother and one elder brother and also me
I have total 3-year experience of sale and field executive
and last when you want to know about my hobbies playing game and also listening music and last and important traveling in out of city
That's all about me

Round: aspected salleary
Experience: I am telling about that in last company I am getting 14k CTC without convance then he was saying that they can provide me 16k CTC and i am agreed on this salary

I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About last company

Interview Preparation Tips

Interview preparation tips for other job seekers - No
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Vodafone Idea Interview FAQs

How many rounds are there in Vodafone Idea Customer Care Executive interview?
Vodafone Idea interview process usually has 2-3 rounds. The most common rounds in the Vodafone Idea interview process are Resume Shortlist, Aptitude Test and Behavioral.
What are the top questions asked in Vodafone Idea Customer Care Executive interview?

Some of the top questions asked at the Vodafone Idea Customer Care Executive interview -

  1. How would you sell this sim to me ? How would you handle a customer in negative...read more
  2. Basic Questions like, last job, skill, study, Hobb...read more
  3. Mujha idea ko best banana h apne language hindi...read more

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Vodafone Idea Customer Care Executive Interview Process

based on 8 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Vodafone Idea Customer Care Executive Salary
based on 550 salaries
₹0.6 L/yr - ₹4.6 L/yr
11% more than the average Customer Care Executive Salary in India
View more details

Vodafone Idea Customer Care Executive Reviews and Ratings

based on 297 reviews

3.8/5

Rating in categories

4.1

Skill development

3.8

Work-life balance

4.0

Salary

3.7

Job security

3.7

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 297 Reviews and Ratings
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