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Jio Customer Care Executive Interview Questions, Process, and Tips

Updated 25 Dec 2024

Top Jio Customer Care Executive Interview Questions and Answers

Jio Customer Care Executive Interview Experiences

15 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(1 Question)

  • Q1. Flexibility and able to work in night shift
  • Ans. 

    I am flexible and willing to work night shifts to provide excellent customer care.

    • I am open to working night shifts to accommodate customer needs

    • I understand the importance of being flexible in a customer care role

    • I am committed to providing excellent service regardless of the shift timing

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to have good articulation capabilities
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1

Round 2 - Assignment 

Assignment round 2 given the projects problem solving & find solution

Round 3 - Case Study 

Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Jio company haven very good qualities.many opportunities is there.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(7 Questions)

  • Q1. App kaha se ho
  • Q2. Ap ye job q karna chahte h
  • Ans. 

    Financial problems h bht isly urgent join Krna chahte h

  • Answered Anonymously
  • Q3. Phle app kya krte the
  • Ans. 

    Mai teacher thi pr ab jio company join Krna chahte h

  • Answered Anonymously
  • Q4. Ab app kya krte ho
  • Q5. Apko ye job q chahiye
  • Q6. Ap kn sa languagee me comfortable feel krte ho
  • Ans. 

    Hindi language me pr English v ata h thora

  • Answered Anonymously
  • Q7. Ap urgent hiring chahte h
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Approached by Company

Round 1 - Aptitude Test 

Why you want to do this job

Round 2 - One-on-one 

(4 Questions)

  • Q1. Who much time india got World Cup
  • Ans. 

    India has won the Cricket World Cup twice.

    • India won the Cricket World Cup in 1983 and 2011.

    • In 1983, India won their first World Cup by defeating the West Indies in the final.

    • In 2011, India won their second World Cup by defeating Sri Lanka in the final.

    • Both victories were significant achievements for Indian cricket.

  • Answered by AI
  • Q2. Who is aur prime minister
  • Ans. 

    The Prime Minister is the head of government in a country and is responsible for leading the executive branch.

    • The Prime Minister is the highest-ranking official in the government.

    • They are usually elected by the people or appointed by the head of state.

    • Their role includes making important decisions, representing the country internationally, and leading the government's policies and programs.

    • In some countries, the Prime ...

  • Answered by AI
  • Q3. What is aur national anthem
  • Ans. 

    The national anthem of our country is a patriotic song that represents our nation's values and history.

    • The national anthem is a symbol of national identity and unity.

    • It is usually sung or played at important national events and ceremonies.

    • The lyrics of the national anthem often reflect the history, culture, and aspirations of the country.

    • In our country, the national anthem is 'Jana Gana Mana' composed by Rabindranath T...

  • Answered by AI
  • Q4. Which is vitamin c Tomato Amla
  • Ans. 

    Vitamin C is found in both tomatoes and amla.

    • Tomatoes and amla are both good sources of vitamin C.

    • Vitamin C helps boost the immune system and promotes healthy skin.

    • Consuming foods rich in vitamin C can help prevent scurvy.

    • Both tomatoes and amla can be included in a balanced diet to meet the daily requirement of vitamin C.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Jeet lo dunta dam hai to

Jio interview questions for designations

 Customer Care Associate

 (2)

 Customer Care Officer

 (1)

 Customer Care Executive & Cashier

 (1)

 Customer Care Specialist

 (1)

 Customer Service Executive

 (24)

 Customer Support Executive

 (5)

 Customer Relationship Executive

 (1)

 Junior Customer Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Assignment 

About some basic questions

Round 2 - Video Call 

(1 Question)

  • Q1. Tell me about your self and your family?

Interview Preparation Tips

Interview preparation tips for other job seekers - Ne positive
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Customer care executive 

(1 Question)

  • Q1. Qualifications age
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Awesome was the profile of this position

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you come to know this position
  • Q2. By searching your website and then next

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How will u react when u r customer shout on u ?
  • Q2. Tell me what u know about customer care

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in English, speak confidently
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was basic grammar test.

Round 2 - Mock test 

(1 Question)

  • Q1. HR gave a situation and I had to chat with him on the same.
Round 3 - HR 

(1 Question)

  • Q1. The 1st question was self introduction.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Reading ability
  • Q2. Checks your translation
Round 2 - HR 

(2 Questions)

  • Q1. Are comfortable with rotational shofts
  • Ans. 

    Yes, I am comfortable with rotational shifts.

    • I have previous experience working in rotational shifts.

    • I understand the importance of being flexible and adaptable in a customer care role.

    • I am willing to adjust my schedule to meet the needs of the job.

    • I can provide examples of successfully working in rotational shifts if required.

  • Answered by AI
  • Q2. I am comfortable

Jio Interview FAQs

How many rounds are there in Jio Customer Care Executive interview?
Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Jio Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are customer care, Relationship Management, Communication Skills, Customer Handling and Customer Service.
What are the top questions asked in Jio Customer Care Executive interview?

Some of the top questions asked at the Jio Customer Care Executive interview -

  1. How to deal with the customer if customer are an...read more
  2. Are comfortable with rotational sho...read more
  3. What is aur national ant...read more
How long is the Jio Customer Care Executive interview process?

The duration of Jio Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Jio Customer Care Executive Interview Process

based on 29 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Jio Customer Care Executive Salary
based on 320 salaries
₹0.8 L/yr - ₹3.3 L/yr
24% less than the average Customer Care Executive Salary in India
View more details

Jio Customer Care Executive Reviews and Ratings

based on 113 reviews

3.7/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

3.4

Salary

3.9

Job security

3.7

Company culture

3.1

Promotions

3.6

Work satisfaction

Explore 113 Reviews and Ratings
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