30+ Jio Customer Care Executive Interview Questions & Answers | Complete Prep Guide 2025

Jio Customer Care Executive Interview Experiences

16 interviews found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 4 Feb 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Reading ability

Add your answer

Q2. Checks your translation

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Round 2 - HR

(2 Questions)

Q1. Are comfortable with rotational shofts

Ans.

Yes, I am comfortable with rotational shifts.

I have previous experience working in rotational shifts.
I understand the importance of being flexible and adaptable in a customer care role.
I am willing to adjust my schedule to meet the needs of the job.
I can provide examples of successfully working in rotational shifts if required.

Answered by AI

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Q2. I am comfortable

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Customer Care Executive Interview Questions & Answers

MD HASHIM KHAN

posted on 25 Sep 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(2 Questions)

Q1. Self introduction

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Q2. Work experience

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Round 3 - HR

(3 Questions)

Q1. Work experience

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Q2. How to deal with the customer if customer are angry

Ans.

Stay calm, listen actively, empathize, apologize, offer solutions, follow up.

Stay calm and composed to avoid escalating the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't directly your fault
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensu...

Answered by AI

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Q3. Why are you leaving your last company

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Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be panic answer all Questions confidentiality

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 19 Mar 2022

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Assignment

When your select the assiment from the assiment page you can attach files view your teacher comment add comment

Interview Preparation Tips

Topics to prepare for Jio Customer Care Executive interview:

customer support
Customer Service

Interview preparation tips for other job seekers - I am very hard working person I am very loyal for my job and company

What people are saying about Jio

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sourav481996

works at

Reliance Industries

Need to switch Telecom domain to Cloud or Devops

Currently working for Reliance JIO with 10LPA include variable pay in the Telecom domain having 6 years of experience. I have no experience in coding and cloud domains except some theoretic... read more

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Customer Care Executive Interview Questions & Answers

Anonymous

posted on 1 Mar 2022

Round 1 - Coding Test

Round 2 - One-on-one

(1 Question)

Q1. Say something about yoursalf

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - jio company best comepany jio coomepany offers the most sevices

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 15 Oct 2021

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to be associated with jio ?

Ans. Sir my biggest associated is the one where I established the students club in my college with the help of some other friends.and my college Dean appreciated my effort for students and made me union representative of students

Answered by Ayat Khan

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good morning sir / mam first of all.i would like to than youfore giving the opportunity to introduce myself.i am AYATULLAH KHAN.I had completed my 10 th st poul high school ranchi and 12 th from DORANDA COLLAGE RANCHI and also I am doing extra courses like dca.my hobbies are reading books and painting.my strength is that I am self motivated hardworking my weakness is that I am very kind and also I am not comfortable until I completed the given task my short term goal is to get a job in a reputed company and become independent.my long term goal is to get more knowledge and experience and get a good position in the company and also to become successful in life.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 17 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell me something about yourself??

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

Customer Care Executive Jobs at Jio

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Customer Care Executive - Work From Home

Uttar pradesh

0-3 Yrs

Not Disclosed

Jio Interview FAQs

How many rounds are there in Jio Customer Care Executive interview?

Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are One-on-one Round, Resume Shortlist and HR.

How to prepare for Jio Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are customer care, Relationship Management, Communication Skills, Customer Handling and Customer Service.

What are the top questions asked in Jio Customer Care Executive interview?

Some of the top questions asked at the Jio Customer Care Executive interview -

How to deal with the customer if customer are an...read more
What is the job application proce...read more
Are comfortable with rotational sho...read more

How long is the Jio Customer Care Executive interview process?

The duration of Jio Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 31 interviews

1 Interview rounds

Resume Shortlist Round

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

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Jio Customer Care Executive Salary

based on 291 salaries

₹0.8 L/yr - ₹3.7 L/yr

25% less than the average Customer Care Executive Salary in India

View more details

Customer Care Executive Jobs at Jio

Customer Care Executive - Work From Home

Uttar pradesh

0-3 Yrs

Not Disclosed

Explore more jobs

Jio Salaries in India

Assistant Manager 5.4k salaries	₹1.2 L/yr - ₹10.4 L/yr
Deputy Manager 3.4k salaries	₹4.2 L/yr - ₹13.5 L/yr
Manager 1.8k salaries	₹6 L/yr - ₹23 L/yr
Senior Manager 1.7k salaries	₹10.3 L/yr - ₹32.8 L/yr
Senior Executive 1.5k salaries	₹1.7 L/yr - ₹8 L/yr