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Jio Customer Care Executive Interview Questions, Process, and Tips
Top Jio Customer Care Executive Interview Questions and Answers
- Q1. How to deal with the customer if customer are angry
- Q2. Are comfortable with rotational shofts
- Q3. What is aur national anthem
Jio Customer Care Executive Interview Experiences
15 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Reading ability
- Q2. Checks your translation
(2 Questions)
- Q1. Are comfortable with rotational shofts
- Ans.
Yes, I am comfortable with rotational shifts.
I have previous experience working in rotational shifts.
I understand the importance of being flexible and adaptable in a customer care role.
I am willing to adjust my schedule to meet the needs of the job.
I can provide examples of successfully working in rotational shifts if required.
- Q2. I am comfortable
Selected
I applied via Referral
(1 Question)
- Q1. Flexibility and able to work in night shift
- Ans.
I am flexible and willing to work night shifts to provide excellent customer care.
I am open to working night shifts to accommodate customer needs
I understand the importance of being flexible in a customer care role
I am committed to providing excellent service regardless of the shift timing
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.
Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1
Assignment round 2 given the projects problem solving & find solution
Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.
Interview Preparation Tips
What people are saying about Jio
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(7 Questions)
- Q1. App kaha se ho
- Q2. Ap ye job q karna chahte h
- Ans.
Financial problems h bht isly urgent join Krna chahte h
- Q3. Phle app kya krte the
- Ans.
Mai teacher thi pr ab jio company join Krna chahte h
- Q4. Ab app kya krte ho
- Q5. Apko ye job q chahiye
- Q6. Ap kn sa languagee me comfortable feel krte ho
- Ans.
Hindi language me pr English v ata h thora
- Q7. Ap urgent hiring chahte h
Jio interview questions for designations
I applied via Approached by Company
Why you want to do this job
(4 Questions)
- Q1. Who much time india got World Cup
- Ans.
India has won the Cricket World Cup twice.
India won the Cricket World Cup in 1983 and 2011.
In 1983, India won their first World Cup by defeating the West Indies in the final.
In 2011, India won their second World Cup by defeating Sri Lanka in the final.
Both victories were significant achievements for Indian cricket.
- Q2. Who is aur prime minister
- Ans.
The Prime Minister is the head of government in a country and is responsible for leading the executive branch.
The Prime Minister is the highest-ranking official in the government.
They are usually elected by the people or appointed by the head of state.
Their role includes making important decisions, representing the country internationally, and leading the government's policies and programs.
In some countries, the Prime ...
- Q3. What is aur national anthem
- Ans.
The national anthem of our country is a patriotic song that represents our nation's values and history.
The national anthem is a symbol of national identity and unity.
It is usually sung or played at important national events and ceremonies.
The lyrics of the national anthem often reflect the history, culture, and aspirations of the country.
In our country, the national anthem is 'Jana Gana Mana' composed by Rabindranath T...
- Q4. Which is vitamin c Tomato Amla
- Ans.
Vitamin C is found in both tomatoes and amla.
Tomatoes and amla are both good sources of vitamin C.
Vitamin C helps boost the immune system and promotes healthy skin.
Consuming foods rich in vitamin C can help prevent scurvy.
Both tomatoes and amla can be included in a balanced diet to meet the daily requirement of vitamin C.
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
About some basic questions
(1 Question)
- Q1. Tell me about your self and your family?
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Qualifications age
Awesome was the profile of this position
(2 Questions)
- Q1. How do you come to know this position
- Q2. By searching your website and then next
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. How will u react when u r customer shout on u ?
- Q2. Tell me what u know about customer care
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Jun 2023. There were 3 interview rounds.
It was basic grammar test.
(1 Question)
- Q1. HR gave a situation and I had to chat with him on the same.
(1 Question)
- Q1. The 1st question was self introduction.
MD HASHIM KHAN
Selected
I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Work experience
(3 Questions)
- Q1. Work experience
- Q2. How to deal with the customer if customer are angry
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up.
Stay calm and composed to avoid escalating the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't directly your fault
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensu...
- Q3. Why are you leaving your last company
Interview Preparation Tips
Jio Interview FAQs
The duration of Jio Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Jio Customer Care Executive Interview Process
based on 29 interviews
1 Interview rounds
- Resume Shortlist Round
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Jio Customer Care Executive Reviews and Ratings
based on 113 reviews
Rating in categories
|
Assistant Manager
5.5k
salaries
|  ₹1 L/yr - ₹10.4 L/yr |
|
Deputy Manager
3.5k
salaries
| ₹4.2 L/yr - ₹13.6 L/yr |
|
Manager
1.8k
salaries
| ₹6 L/yr - ₹25 L/yr |
|
Senior Executive
1.6k
salaries
| ₹1.7 L/yr - ₹8 L/yr |
|
Senior Manager
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| ₹10.8 L/yr - ₹32 L/yr |
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