Jio Senior CSA Interview Questions and Answers

If you are good at the language you are asked to complete your round then yo do not have to worry because the test was objective at that time.

Q1. Here you need to be confident on what ever you are asked to do . For eg sell a pen to me or what ever is lying on the desk in front of you.(Sales Process).
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Q2. Would you be able to sell 100 Refrigerators to 100 families living in North Pole? How many would you be able to sell?
Ans. 
Yes, I would be able to sell 100 refrigerators to 100 families living in North Pole.
• I would highlight the benefits of having a refrigerator in a cold climate like North Pole, such as keeping food from freezing solid and preserving freshness.

• I would offer a special discount or promotion for purchasing multiple refrigerators at once.

• I would emphasize the durability and reliability of the refrigerators, as they would need...read more
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Q1. Service management related questions
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Q2. Incident management
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Q3. Problem management
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Q4. Change management
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Q5. Service request
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Q1. What is false positive and false negative
Ans. 
False positive and false negative are errors in which a test result incorrectly indicates the presence or absence of a condition.
• False positive: When a test incorrectly indicates that a condition is present when it is not.

• False negative: When a test incorrectly indicates that a condition is not present when it actually is.

• Examples: A false positive in fraud analysis would be flagging a legitimate transaction as fraudul...read more
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Q2. About ATO and different types of frauds
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Q1. Current ctc and expected ctc
Ans. 
Current CTC is $70,000 and expected CTC is $85,000
• Current CTC: $70,000

• Expected CTC: $85,000
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Q2. Total years of experience and preferred location
Ans. 
I have 8 years of experience in fraud analysis and I am open to relocation.
• 8 years of experience in fraud analysis

• Open to relocation to preferred location
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Q1. What is accruals
Ans. 
Accruals refer to expenses that have been incurred but not yet paid for.
• Accruals are used to match expenses with revenues in the same accounting period.

• They are recorded as liabilities on the balance sheet until they are paid.

• Examples include accrued salaries, interest, and taxes.

• Accruals help provide a more accurate representation of a company's financial position.
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Q2. What is provisions
Ans. 
Provisions are funds set aside for future expenses or losses.
• Provisions are typically made to cover potential future liabilities or expenses.

• They are recorded as a liability on the balance sheet until they are utilized.

• Examples of provisions include warranty provisions, bad debt provisions, and restructuring provisions.
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Q3. What is pre payment
Ans. 
Prepayment is a payment made before the actual due date of an invoice or bill.
• Prepayment helps in ensuring timely payment and can sometimes lead to discounts.

• It is common in industries like real estate, where tenants may prepay rent for a few months.

• Prepayment can also refer to paying for goods or services in advance before receiving them.
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Q1. Tell me something about yourself
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Q2. Tell me abouyou family and what is your exact work in a company
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Q1. Have you worked on any project and if you succeed or not
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Q2. If you have received the load of 6000 in a day how will you manage that
Ans. 
I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.
• Prioritize tasks based on urgency and importance

• Delegate responsibilities to team members based on their strengths and workload

• Ensure clear communication channels to avoid bottlenecks and delays

• Monitor progress regularly and make adjustments as needed

• Utilize technology and automation tools to stre
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Simple Math, reasoning, English are in test.

Q1. Basic introduction round
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Q1. Operation related questions
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Q2. How to calculate shrinkage.
Ans. 
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
• Calculate total scheduled work time for a specific period (e.g. a day, week, month).

• Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.

• Divide the total time employees are not available by the total scheduled work time to get the shr
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Q3. How to calculatea attrition.
Ans. 
Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
• Calculate the number of employees who left the company during a specific time frame.

• Calculate the average number of employees during that same time frame.

• Divide the number of employees who left by the average number of employees to get the attrition rat...read more
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Q4. How to handle the team
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Q1. Past job experience
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Q2. Basic banking operations
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