Tech Mahindra Team Lead Operations Interview Questions, Process, and Tips

Q1. Tell me about your self?
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Multiple type question answer regarding real time politics

Q1. Take me through your CV
Ans. 
I have a diverse background in operations management and leadership roles.
• Started my career as a team member in a manufacturing company

• Promoted to supervisor role after demonstrating strong leadership skills

• Managed a team of 15 employees and successfully improved productivity by 20%

• Implemented lean manufacturing principles to streamline operations

• Led cross-functional teams to implement process improvements and cost-sav...read more
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Q2. How relevant is your work experience to the job description we are screening for?
Ans. 
My work experience is highly relevant to the job description.
• I have extensive experience in leading and managing operations teams.

• I have a strong understanding of the job requirements and responsibilities.

• I have successfully implemented process improvements and optimized operational efficiency in my previous roles.

• I have a track record of achieving targets and meeting deadlines.

• I have experience in handling complex ope...read more
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Q1. If you are given a task to reduce your team's AHT from current 600 sec to 580 sec in next 30 days, then what would be your course of action?
Ans. 
To reduce team's AHT from 600 sec to 580 sec in 30 days, I would implement the following strategies.
• Analyze the current AHT data to identify the areas of improvement

• Identify the top reasons for high AHT and train the team to handle those scenarios efficiently

• Implement process improvements to reduce unnecessary steps in the workflow

• Provide regular feedback and coaching to the team to improve their performance

• Monitor the...read more
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Q2. Are you willing to relocate?
Ans. 
Yes, I am willing to relocate for the Team Lead Operations position.
• I am open to moving to a new location for career growth and opportunities.

• I understand that relocation may be necessary to effectively lead and manage operations in different locations.

• I have experience adapting to new environments and working with diverse teams.

• I am excited about the possibility of exploring a new city or country and immersing myself
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Process knowledge and communication skills

Q1. Why should we hire you? Where do you see yourself in 5 years
Ans. Because i am enthusiastic n focused person who takes great pride in my work n having a challenging targets n meetings I've good communication skills like i can manage large no.of associates at a same time. I can make their performance very good according to companies growth
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Q2. I'll see myself in 5 years .. companies trusted member n productive increamenter
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Q1. Roles n responsible of team leader
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Q2. Why do you want to be a team leader
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Q1. Can you provide details about yourself and your work experience?
Ans. 
I have over 5 years of experience in operations management, leading teams to achieve operational excellence.
• Managed a team of 15 employees to ensure smooth operations and meet performance targets

• Implemented process improvements resulting in a 20% increase in efficiency

• Collaborated with cross-functional teams to streamline operations and reduce costs
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Q2. Why do you want to work in a BPO?
Ans. 
I want to work in a BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
• Opportunity for career growth and advancement

• Fast-paced environment keeps me engaged and motivated

• Chance to interact with diverse clients and improve communication skills
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Q1. Can you provide details about yourself and your working experience?
Ans. 
I am a seasoned operations professional with 8+ years of experience in leading teams and optimizing processes.
• Led a team of 15 operations specialists in a fast-paced e-commerce company

• Implemented new strategies to improve efficiency and reduce costs by 20%

• Managed inventory and supply chain operations to ensure timely delivery to customers

• Collaborated with cross-functional teams to streamline processes and enhance custo
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Q1. Ops interview sl related
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Q2. Client management and drive with proper justice
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Q1. Policies and shrinkage
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Q2. Situational based ques with communication skill
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Q1. Previous work experience related questions Salary expectations
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Q1. Previous work experience related questions. Situation based questions. Formula related questions. Excel related questions. Salary expectations, People management skills.
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