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iEnergizer Team Lead Operations Interview Questions and Answers

Updated 4 Nov 2024

iEnergizer Team Lead Operations Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

user image CHANDAN SUGANDH KUMAR

posted on 13 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. About your work profile
  • Q3. Tell me about a recent movie that you watched
Round 3 - Aptitude Test 

Online test to check grammar

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition
Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Shrinkage attrition and KPIs of a TL

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared but also not that much tough to crack the interview

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How do you calculate shrinkage and attrition ?
  • Ans. 

    Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.

    • Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.

    • Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.

    • Data on employee attendance, productivity, and turn...

  • Answered by AI
  • Q2. How do you manage bottom quartile agents ?
  • Ans. 

    Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.

    • Regularly monitor their performance and provide feedback

    • Identify their strengths and weaknesses and provide coaching and training accordingly

    • Set clear expectations and goals for improvement

    • Recognize and reward their progress and achievements

    • Provide additional support and resources if needed

  • Answered by AI
  • Q3. KRAs of a Team Leader ?
  • Q4. How to calculate AHT ?
  • Ans. 

    AHT is calculated by dividing the total talk time and total number of calls handled by an agent.

    • Add up the total talk time for a specific period

    • Add up the total number of calls handled by an agent during that period

    • Divide the total talk time by the total number of calls handled

    • The result is the AHT for that period

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was quite good releted to Team management and few calculation and formulas. Interview time was 30 min so be confident and try to answer each question with examples.

iEnergizer interview questions for designations

 Team Lead

 (8)

 Team Leader Quality

 (1)

 Team Member Operations

 (1)

 Senior Sales Team Lead

 (1)

 Chat Support Executive

 (3)

 Senior Customer Support Executive

 (2)

 Sr.CCE

 (1)

 Senior Customer Support Associate

 (1)

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self how you spend ur day before yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing test should be there for practice and to show your skill in typing accuracy

Interview questions from similar companies

Interview Preparation Tips

Round: Resume Shortlist
Experience: They found my resume intersting
Tips: forwarded to next round

Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Wns Pune does'nt have good management personnel they don't care about you.
Wns Mumbai Vikhroli was some what good in caring.

I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How would you manage BQ
  • Q2. RNI ACPT SBS

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident basic questions
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How to reduce attrition
  • Ans. 

    To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.

    • Improve communication between management and employees

    • Provide opportunities for career growth and development

    • Offer work-life balance initiatives such as flexible schedules or remote work options

    • Create a positive work environment that promotes employee engagement and satisfaction

  • Answered by AI
  • Q2. How to control shrinkage
  • Ans. 

    Shrinkage can be controlled by implementing strict inventory management practices.

    • Implementing regular inventory audits to track discrepancies

    • Training employees on proper handling and storage of products

    • Utilizing security measures such as surveillance cameras and security tags

    • Analyzing sales data to identify patterns of shrinkage

    • Implementing a system for reporting and investigating any suspected theft or loss

  • Answered by AI
  • Q3. How to improve communication
  • Ans. 

    Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.

    • Encourage active listening to ensure understanding

    • Provide clear and concise messages to avoid confusion

    • Offer feedback regularly to address any issues or concerns

    • Utilize various communication channels such as emails, meetings, and instant messaging

    • Implement communication training for team members

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to reduce error count
  • Ans. 

    To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.

    • Implement standardized processes to ensure consistency and reduce human error

    • Provide training to employees to improve skills and knowledge

    • Conduct regular audits to identify and address potential errors

    • Encourage open communication to allow team members to discuss and resolve issues

    • Utilize t

  • Answered by AI
  • Q2. How to manage team

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About work and basics details
Round 3 - One-on-one 

(1 Question)

  • Q1. Day to day activities and shrinkage attrition
Round 4 - Previous work 

(1 Question)

  • Q1. Previous company Target and achievements and how to manage shrinkage and attrition and how to deliver target

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Team Lead Operations interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for iEnergizer Team Lead Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Team Leading, Shrinkage, CSAT, SLA Management and Team Handling.
What are the top questions asked in iEnergizer Team Lead Operations interview?

Some of the top questions asked at the iEnergizer Team Lead Operations interview -

  1. How do you calculate shrinkage and attritio...read more
  2. How do you manage bottom quartile agent...read more
  3. How to calculate AH...read more

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iEnergizer Team Lead Operations Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
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iEnergizer Team Lead Operations Salary
based on 421 salaries
₹1.8 L/yr - ₹7.5 L/yr
17% less than the average Team Lead Operations Salary in India
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iEnergizer Team Lead Operations Reviews and Ratings

based on 106 reviews

4.0/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.6

Salary

4.2

Job security

3.6

Company culture

3.5

Promotions

3.5

Work satisfaction

Explore 106 Reviews and Ratings
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