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iEnergizer Team Lead Operations Interview Questions and Answers
iEnergizer Team Lead Operations Interview Experiences
5 interviews found
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce yourself
- Q2. About your work profile
- Q3. Tell me about a recent movie that you watched
Online test to check grammar
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Shrinkage attrition and KPIs of a TL
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. How do you calculate shrinkage and attrition ?
- Ans.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
- Q2. How do you manage bottom quartile agents ?
- Ans.
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
- Q3. KRAs of a Team Leader ?
- Q4. How to calculate AHT ?
- Ans.
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
Interview Preparation Tips
iEnergizer interview questions for designations
(1 Question)
- Q1. Tell me about your self how you spend ur day before yesterday
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Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 19 Nov 2024
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
(3 Questions)
- Q1. How to reduce attrition
- Ans.
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
Improve communication between management and employees
Provide opportunities for career growth and development
Offer work-life balance initiatives such as flexible schedules or remote work options
Create a positive work environment that promotes employee engagement and satisfaction
- Q2. How to control shrinkage
- Ans.
Shrinkage can be controlled by implementing strict inventory management practices.
Implementing regular inventory audits to track discrepancies
Training employees on proper handling and storage of products
Utilizing security measures such as surveillance cameras and security tags
Analyzing sales data to identify patterns of shrinkage
Implementing a system for reporting and investigating any suspected theft or loss
- Q3. How to improve communication
- Ans.
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
Encourage active listening to ensure understanding
Provide clear and concise messages to avoid confusion
Offer feedback regularly to address any issues or concerns
Utilize various communication channels such as emails, meetings, and instant messaging
Implement communication training for team members
(2 Questions)
- Q1. How to reduce error count
- Ans.
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
Implement standardized processes to ensure consistency and reduce human error
Provide training to employees to improve skills and knowledge
Conduct regular audits to identify and address potential errors
Encourage open communication to allow team members to discuss and resolve issues
Utilize t
- Q2. How to manage team
Skills evaluated in this interview
Team Lead Operations Interview Questions & Answers
Teleperformance
Tulsi rajput
posted on 2 Jul 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. KIPs discussion
(2 Questions)
- Q1. Attrition and shrinkage explain
- Ans.
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
- Q2. Problem solving questions
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
- Q2. Explain BPO KPIs
- Ans.
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Omega Healthcare
Hari Kutty
posted on 17 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is medical billing?
- Q2. What you know about the job
- Ans.
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
Responsible for overseeing daily operations and ensuring smooth workflow
Managing and leading a team of employees
Setting goals and targets for the team
Monitoring performance and providing feedback
Implementing strategies to improve efficiency and productivity
Handling escalated issues and re...
Prefer some aptitude test
Team Lead Operations Interview Questions & Answers
Foundever
Jayeshkumar R Purohit
posted on 20 Aug 2023
Selected
I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. General introduction
(2 Questions)
- Q1. Tell me about yourself!
- Q2. What positive changes would you like to bring to the organization?
- Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.
Question framed on Maths And Health Insurance. Regarding Proc codes
(2 Questions)
- Q1. Introduction yourself then about education background
- Q2. About your experience on your LOB and Value added Certificate courses and projects
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iEnergizer Team Lead Operations Interview Process
based on 3 interviews
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