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iEnergizer
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I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
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I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
iEnergizer interview questions for designations
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
posted on 17 Dec 2021
I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.
posted on 19 Nov 2024
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
Improve communication between management and employees
Provide opportunities for career growth and development
Offer work-life balance initiatives such as flexible schedules or remote work options
Create a positive work environment that promotes employee engagement and satisfaction
Shrinkage can be controlled by implementing strict inventory management practices.
Implementing regular inventory audits to track discrepancies
Training employees on proper handling and storage of products
Utilizing security measures such as surveillance cameras and security tags
Analyzing sales data to identify patterns of shrinkage
Implementing a system for reporting and investigating any suspected theft or loss
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
Encourage active listening to ensure understanding
Provide clear and concise messages to avoid confusion
Offer feedback regularly to address any issues or concerns
Utilize various communication channels such as emails, meetings, and instant messaging
Implement communication training for team members
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
Implement standardized processes to ensure consistency and reduce human error
Provide training to employees to improve skills and knowledge
Conduct regular audits to identify and address potential errors
Encourage open communication to allow team members to discuss and resolve issues
Utilize t
posted on 27 Jun 2023
I applied via Naukri.com and was interviewed in May 2023. There were 4 interview rounds.
based on 3 interviews
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New Delhi,
Gurgaon / Gurugram
3-8 Yrs
₹ 3-5 LPA
Customer Service Executive
2.3k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
Senior Executive
1.8k
salaries
| ₹1.2 L/yr - ₹7 L/yr |
Customer Care Executive
1.5k
salaries
| ₹1 L/yr - ₹6 L/yr |
Customer Support Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
Senior Customer Service Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6.6 L/yr |
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