10+ iEnergizer Team Lead Operations Interview Questions & Answers | Complete Prep Guide 2025

iEnergizer Team Lead Operations Interview Experiences

5 interviews found

Team Lead Operations Interview Questions & Answers

Anonymous

posted on 4 Nov 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. About Myself and Experience

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

CHANDAN SUGANDH KUMAR

posted on 13 Oct 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. About your work profile

Add your answer

Q3. Tell me about a recent movie that you watched

Add your answer

Round 3 - Aptitude Test

Online test to check grammar

Team Lead Operations Interview Questions & Answers

Anonymous

posted on 27 Mar 2022

Round 1 - HR

(3 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Share details of your previous job.

Add your answer

Q3. Tell me about yourself.

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Shrinkage attrition and KPIs of a TL

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared but also not that much tough to crack the interview

Team Lead Operations Interview Questions & Answers

Anonymous

posted on 12 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire

4 Questions

Q1. How do you calculate shrinkage and attrition ?

Ans.

Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.

Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...

Answered by AI

View 8 more answers

Q2. How do you manage bottom quartile agents ?

Ans.

Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.

Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed

Answered by AI

Add your answer

Q3. KRAs of a Team Leader ?

Add your answer

Q4. How to calculate AHT ?

Ans.

AHT is calculated by dividing the total talk time and total number of calls handled by an agent.

Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was quite good releted to Team management and few calculation and formulas. Interview time was 30 min so be confident and try to answer each question with examples.

Team Lead Operations Interview Questions & Answers

Anonymous

posted on 26 Mar 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell me about your self how you spend ur day before yesterday

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing test should be there for practice and to show your skill in typing accuracy

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Wipro

Anonymous

posted on 12 May 2022

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. What is your overall experience?

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Q2. Why your are leaving the company?

Add your answer

Q3. To learn new things.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Wipro is a very good company, There are a lot scopes to learn new things. friendly environment.

Team Lead Operations Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 22 Sep 2017

I was interviewed in Apr 2017.

Interview Questionnaire

1 Question

Q1. Work Experience and Salary expectation

View 1 more answer

Interview Preparation Tips

Round: HR Interview
Experience: I told what I was asked
Tips: Nothing

Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing

Team Lead Operations Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 16 Dec 2020

I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??

Add your answer

Q2. When can I join at TECH M 😊

Add your answer

Q3. NA

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency and louder while talking, Self confident,
Maintain Eye to Eye contact and think well prior shooting the answer.

Team Lead Operations Interview Questions & Answers

Cognizant

Surendra Reddy Karnatakam

posted on 31 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

4-6 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. Accounting principles

Add your answer

Round 3 - HR

(1 Question)

Q1. Compensation related questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can take the interview calls based on the requirement

Team Lead Operations Interview Questions & Answers

TCS

Anonymous

posted on 20 Nov 2022

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test

General aptitude logical maths and comprehensive

Round 2 - HR

(2 Questions)

Q1. Tell me about your self

Add your answer

Q2. Basic accounting principles

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. What is depreciation why is it accounted

Add your answer

Q2. What are your strength weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm prepare as per the JD requirements on role and keep a smile always treating the interview as a meet

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Team Lead Operations interview?

iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are One-on-one Round, Resume Shortlist and HR.

How to prepare for iEnergizer Team Lead Operations interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Team Leading, Shrinkage, CSAT, Team Handling and SLA Management.

What are the top questions asked in iEnergizer Team Lead Operations interview?

Some of the top questions asked at the iEnergizer Team Lead Operations interview -

How do you calculate shrinkage and attritio...read more
How do you manage bottom quartile agent...read more
How to calculate AH...read more

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iEnergizer Team Lead Operations Interview Process

based on 3 interviews

Interview experience

4.7

Excellent

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iEnergizer Team Lead Operations Salary

based on 468 salaries

₹1.8 L/yr - ₹8.5 L/yr

17% less than the average Team Lead Operations Salary in India

View more details

Team Lead Operations Jobs at iEnergizer

Urgent Hiring || Team Leader Operations - US Chat

Noida

1-6 Yrs

Not Disclosed

Team Lead-Operations (International process)

Noida

2-7 Yrs

₹ 5-6.5 LPA

Team Lead Ops || Telecome Chat || Noida || Virtual Interviews

Noida

3-8 Yrs

₹ 2-7 LPA

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