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iEnergizer Team Lead Operations Interview Questions and Answers
iEnergizer Team Lead Operations Interview Experiences
6 interviews found
Anonymous
- Q1. Tell me about your self
- Q2. What is purpose for joining our organisation?
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce yourself
- Q2. About your work profile
- Q3. Tell me about a recent movie that you watched
Online test to check grammar
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Shrinkage attrition and KPIs of a TL
Interview Preparation Tips
iEnergizer interview questions for designations
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. How do you calculate shrinkage and attrition ?
- Ans.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
- Q2. How do you manage bottom quartile agents ?
- Ans.
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
- Q3. KRAs of a Team Leader ?
- Q4. How to calculate AHT ?
- Ans.
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
Interview Preparation Tips
(1 Question)
- Q1. Tell me about your self how you spend ur day before yesterday
Interview Preparation Tips
Team Lead Operations Jobs at iEnergizer
Interview questions from similar companies
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction, Behavioral questions
Interview Preparation Tips
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iEnergizer Team Lead Operations Interview Process
based on 4 interviews
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Gurgaon / Gurugram
2-7 Yrs
₹ 3-5.5 LPA
New Delhi,
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₹ 3-5 LPA
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