i
iEnergizer
Filter interviews by
Clear (1)
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
Online test to check grammar
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
iEnergizer interview questions for designations
Top trending discussions
I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
I was interviewed in Apr 2017.
I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.
posted on 31 Jan 2023
I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.
I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude logical maths and comprehensive
based on 3 interviews
Interview experience
based on 103 reviews
Rating in categories
Customer Service Executive
2.3k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Executive
1.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
1.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Customer Service Executive
1.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Support Executive
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
Genpact
Wipro
TCS
Infosys