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iEnergizer Team Lead Operations Interview Questions and Answers

Updated 4 Nov 2024

iEnergizer Team Lead Operations Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

user image CHANDAN SUGANDH KUMAR

posted on 13 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. About your work profile
  • Q3. Tell me about a recent movie that you watched
Round 3 - Aptitude Test 

Online test to check grammar

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition
Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Shrinkage attrition and KPIs of a TL

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared but also not that much tough to crack the interview

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How do you calculate shrinkage and attrition ?
  • Ans. 

    Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.

    • Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.

    • Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.

    • Data on employee attendance, productivity, and turn...

  • Answered by AI
  • Q2. How do you manage bottom quartile agents ?
  • Ans. 

    Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.

    • Regularly monitor their performance and provide feedback

    • Identify their strengths and weaknesses and provide coaching and training accordingly

    • Set clear expectations and goals for improvement

    • Recognize and reward their progress and achievements

    • Provide additional support and resources if needed

  • Answered by AI
  • Q3. KRAs of a Team Leader ?
  • Q4. How to calculate AHT ?
  • Ans. 

    AHT is calculated by dividing the total talk time and total number of calls handled by an agent.

    • Add up the total talk time for a specific period

    • Add up the total number of calls handled by an agent during that period

    • Divide the total talk time by the total number of calls handled

    • The result is the AHT for that period

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was quite good releted to Team management and few calculation and formulas. Interview time was 30 min so be confident and try to answer each question with examples.

iEnergizer interview questions for designations

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 (8)

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 (1)

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 (1)

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 (1)

 Chat Support Executive

 (3)

 Senior Customer Support Executive

 (2)

 Senior CSA

 (1)

 Sr.CCE

 (1)

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self how you spend ur day before yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing test should be there for practice and to show your skill in typing accuracy

Interview questions from similar companies

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is your overall experience?
  • Q2. Why your are leaving the company?
  • Q3. To learn new things.

Interview Preparation Tips

Interview preparation tips for other job seekers - Wipro is a very good company, There are a lot scopes to learn new things. friendly environment.

I was interviewed in Apr 2017.

Interview Questionnaire 

1 Question

  • Q1. Work Experience and Salary expectation

Interview Preparation Tips

Round: HR Interview
Experience: I told what I was asked
Tips: Nothing

Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing

I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??
  • Q2. When can I join at TECH M 😊
  • Q3. NA

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency and louder while talking, Self confident,
Maintain Eye to Eye contact and think well prior shooting the answer.

Team Lead Operations Interview Questions & Answers

Cognizant user image Surendra Reddy Karnatakam

posted on 31 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Accounting principles
Round 3 - HR 

(1 Question)

  • Q1. Compensation related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Can take the interview calls based on the requirement

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

General aptitude logical maths and comprehensive

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Basic accounting principles
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is depreciation why is it accounted
  • Q2. What are your strength weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm prepare as per the JD requirements on role and keep a smile always treating the interview as a meet
Contribute & help others!
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iEnergizer Interview FAQs

How many rounds are there in iEnergizer Team Lead Operations interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for iEnergizer Team Lead Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Team Leading, Shrinkage, CSAT, Team Handling and SLA Management.
What are the top questions asked in iEnergizer Team Lead Operations interview?

Some of the top questions asked at the iEnergizer Team Lead Operations interview -

  1. How do you calculate shrinkage and attritio...read more
  2. How do you manage bottom quartile agent...read more
  3. How to calculate AH...read more

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iEnergizer Team Lead Operations Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
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iEnergizer Team Lead Operations Salary
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₹1.8 L/yr - ₹8.5 L/yr
17% less than the average Team Lead Operations Salary in India
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based on 103 reviews

3.9/5

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3.5

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3.6

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