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202 iEnergizer Jobs

Team Lead-Operations (International process)

2-7 years

₹ 5 - 6.5L/yr

Noida

5 vacancies

Team Lead-Operations (International process)

iEnergizer

posted 1d ago

Job Role Insights

Flexible timing

Job Description

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.**

Process - International Voice/Chat process


Work Location - iEnergizer, A 37, Sector 60, Noida, U.P.

Job Description: -

  • Candidate must have experience in International Chat/Voice Process Customer Service.
  • Should be a Graduate with good communication skills in English.
  • Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year.
  • Prefers candidates from Telecom Chat process.
  • Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering.
  • Willing to work in US shift timings.

Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com

or call on- 9266364422 (Sharandeep)


Employment Type: Full Time, Permanent

Read full job description

iEnergizer Interview Questions & Tips

Prepare for iEnergizer Team Lead Operations roles with real interview advice

Top iEnergizer Team Lead Operations Interview Questions

Q1. 3. What do you mean by Customer service? What is BPO?
Q2. Difference between inbound and outbound processes?
Q3. What is difference between Goal and Dream?.
View all 159 questions

What people at iEnergizer are saying

3.9
 Rating based on 103 Team Lead Operations reviews

Likes

Working space and HR. activities during festivals

  • Skill development - Good
  • +4 more
Dislikes

Internal politics

Read 103 Team Lead Operations reviews

Team Lead Operations salary at iEnergizer

reported by 468 employees with 2-9 years exp.
₹1.8 L/yr - ₹8.5 L/yr
17% less than the average Team Lead Operations Salary in India
View more details

What iEnergizer employees are saying about work life

based on 22.5k employees
87%
76%
87%
69%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

iEnergizer Benefits

Submitted by Company
Supportive Work Environment
Flexible Shift Hours
Performance Based Bonuses and Incentives
Comprehensive Healthcare Coverage
Submitted by Employees
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home
Gymnasium +6 more
View more benefits

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iEnergizer Noida Office Location

View all
Noida Office
Headquarter
A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 Noida
201301

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