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383 Teleperformance Jobs

TL Operations

3-8 years

Lucknow

5 vacancies

TL Operations

Teleperformance

posted 23d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
  • Oversee AHT (Average Handle Time) management to achieve optimal performance metrics.
  • Implement strategies for attrition and shrinkage control to minimize employee turnover rates.
  • Monitor CSAT (Customer Satisfaction) scores to identify areas for improvement in customer service delivery.
  • Ensure compliance with SLA's (Service Level Agreements) set by the organization.

Desired Candidate Profile

  • 3-8 years of experience in BPO/Call Centre environment, preferably in International Voice Process or similar roles.
  • Strong understanding of Attrition, Shrinkage Control, CSAT, AHT concepts and their application in a call center setting.
  • Excellent communication skills with ability to handle multiple priorities simultaneously.

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead Operations roles with real interview advice

Top Teleperformance Team Lead Operations Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.7
 Rating based on 421 Team Lead Operations reviews

Likes

WFH Opportunities for career growth like IJPs and training programs.

  • Skill development - Good
Dislikes

No work life balance (they expect you to work 15hrs straight without extra pay) No reward only reprimand (top management's policy) 0% job security - you would lose your job anytime. Don't even think about appraisal. 😅

  • Job security - Bad
  • +4 more
Read 421 Team Lead Operations reviews

Team Lead Operations salary at Teleperformance

reported by 1.6k employees with 1-13 years exp.
₹1.1 L/yr - ₹7.1 L/yr
21% less than the average Team Lead Operations Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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