637 SLA Management Jobs

IEnergizer Noida is hiring for VP Operations for Domestic Travel Process

The candidate should have handled large span of control. Above 300 PLUS.

Vice President Operations from Travel Background ONLY.

Interested candidates can call/whatsapp HR Kailash @8800450667

Required skill: -

• Managing delivery of Travel accounts (Domestic)
• Delivery matrix and contractual SLA management.
• Ensure timely and accurate reporting of performance metrics and SLAs to the Management
• Day to day client management.
• Should be well versed with GDS.
• Managing a span of 500 + FTs across multiple Travel account.
• Lead all client and internal calls for the process, single point of contact.
• Responsible for deploying optimal workflow to deliver the desired delivery goals.
• Deploy and review proper Quality Control measures and Tollgates in process.
• Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
• Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
• Direct workflow, training and other shared services for optimum functioning of account.
• Manage attrition and career planning of all employees within span of control.
• Grow account strategically to increase top line for the organization.
• Manage and improve profitability of the account.

Educational qualification- Post Graduate in Business Management.

Work experience - 15+ years of relevant experience.

Special requirements

• Strong written and verbal communication & technical writing skills.
• Strong understanding of contracts and key BPO dynamics governing them.
• Strong customer service orientation and client management skills.
• Fundamentally a strong people manager. Should be able to guide a team to success.
• Highly organized with a proven track record of delivering to deadlines.
• Exceptional attention to detail and output oriented & work under pressure
• Excellent People Management & leadership qualities.

References are highly appreciated!!!