AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Teleperformance
Compare
All Filters
357 Teleperformance Jobs
Team Leader
Teleperformance
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
- Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
- Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
- Contact - 9594690866 Neelam HR
Employment Type: Full Time, Permanent
Read full job descriptionTeleperformance Interview Questions & Tips
Prepare for Teleperformance Team Lead roles with real interview advice
What people at Teleperformance are saying
Rating based on 710 Team Lead
reviews
Anonymous · Customer Success, Service & Operations
in Indore
The job security is good.
The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.
- Promotions - Bad
Team Lead salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
View more benefits
Compare Teleperformance with
Concentrix Corporation
Foundever
Wipro
Genpact
Tech Mahindra
HCLTech
Infosys
TCS
Accenture
IBM
iEnergizer
WNS
Infosys BPM
Conneqt Business Solutions
HGS
Omega Healthcare
Firstsource Solutions
R1 RCM
Conduent
IKS Health
Similar Jobs for you
Customer Care Executive For International Chat Process
1-3 Yrs
₹ 2.75 - 3.25L/yr
Udaipur, Jaipur, Jodhpur
International Voice Process Executive
0-4 Yrs
₹ 2.5 - 3L/yr
New Delhi, Gurgaon / Gurugram, Delhi/Ncr
Customer Service Executive | International Process
0-5 Yrs
₹ 1.5 - 3L/yr
Jaipur
