Team Leader

Roles and Responsibilities

• Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  
• Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  
• Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  
• Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
  
• Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
• Contact - 9594690866 Neelam HR