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Team Lead-Operations (International process)
iEnergizer
posted 1d ago
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Job Description
**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.**
Process - International Voice/Chat process
Work Location - iEnergizer, A 37, Sector 60, Noida, U.P.
Job Description: -
- Candidate must have experience in International Chat/Voice Process Customer Service.
- Should be a Graduate with good communication skills in English.
- Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year.
- Prefers candidates from Telecom Chat process.
- Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering.
- Willing to work in US shift timings.
Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com
or call on- 9266364422 (Sharandeep)
Employment Type: Full Time, Permanent
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What people at iEnergizer are saying
Rating based on 103 Team Lead Operations
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Anonymous · Customer Success, Service & Operations
in Noida
Working space and HR. activities during festivals
- Skill development - Good
Internal politics
Team Lead Operations salary at iEnergizer
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