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Team Lead-Operations (International process)

2-7 years

₹ 5 - 6.5L/yr

Noida

5 vacancies

Team Lead-Operations (International process)

iEnergizer

posted 1d ago

Job Description

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.**

Process - International Voice/Chat process


Work Location - iEnergizer, A 37, Sector 60, Noida, U.P.

Job Description: -

  • Candidate must have experience in International Chat/Voice Process Customer Service.
  • Should be a Graduate with good communication skills in English.
  • Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year.
  • Prefers candidates from Telecom Chat process.
  • Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering.
  • Willing to work in US shift timings.

Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com

or call on- 9266364422 (Sharandeep)


Employment Type: Full Time, Permanent

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iEnergizer Interview Questions & Tips

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What people at iEnergizer are saying

3.9
 Rating based on 103 Team Lead Operations reviews

Likes

Working space and HR. activities during festivals

  • Skill development - Good
  • +4 more
Dislikes

Internal politics

Read 103 Team Lead Operations reviews

Team Lead Operations salary at iEnergizer

reported by 468 employees with 2-9 years exp.
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₹1.8 L/yr - ₹8.5 L/yr
17% less than the average Team Lead Operations Salary in India
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