Team Lead-Operations (International process)

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.**

Process - International Voice/Chat process

Work Location - iEnergizer, A 37, Sector 60, Noida, U.P.

Job Description: -

• Candidate must have experience in International Chat/Voice Process Customer Service.
• Should be a Graduate with good communication skills in English.
• Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year.
• Prefers candidates from Telecom Chat process.
• Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering.
• Willing to work in US shift timings.

Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com

or call on- 9266364422 (Sharandeep)