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iEnergizer Team Lead Operations Interview Questions and Answers
Updated
4 Nov 2024
5 interviews found
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Anonymous
I applied via Recruitment Consultant and was interviewed in Aug 2021.
4 Interview Rounds
Interview Questions
- Q1. How do you calculate shrinkage and attrition ?
View Answers (9)
- Q2. How do you manage bottom quartile agents ?
View Answers (1)
- Q3. KRAs of a Team Leader ?
View Answers (1)
- Q4. How to calculate AHT ?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - The interview was quite good releted to Team management and few calculation and formulas. Interview time was 30 min so be confident and try to answer each question with examples.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Nov 2023.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. About Myself and Experience Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Oct 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (3 Questions)
- Q1. Introduce yourself Add Answer
- Q2. About your work profile Add Answer
- Q3. Tell me about a recent movie that you watched Add Answer
3
Aptitude Test Round
Online test to check grammar
2 Interview Rounds
1
HR Round (3 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. Share details of your previous job. Add Answer
- Q3. Tell me about yourself. Add Answer
2
One-on-one Round (1 Question)
- Q1. Shrinkage attrition and KPIs of a TL Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared but also not that much tough to crack the interview
iEnergizer interview questions for designations
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (1 Question)
- Q1. Tell me about your self how you spend ur day before yesterday Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Typing test should be there for practice and to show your skill in typing accuracy
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Interview experience
Excellent
Difficulty level
Hard
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Oct 2024.
2 Interview Rounds
1
One-on-one Round (3 Questions)
- Q1. How to reduce attrition View Answers (1)
- Q2. How to control shrinkage View Answers (1)
- Q3. How to improve communication View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. How to reduce error count View Answers (1)
- Q2. How to manage team Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Aug 2024.
3 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Tell me about your self View Answers (1)
- Q2. KIPs discussion Add Answer
2
One-on-one Round (2 Questions)
- Q1. Attrition and shrinkage explain View Answers (1)
- Q2. Problem solving questions Add Answer
3
One-on-one Round (2 Questions)
- Q1. Tell me about your self View Answers (1)
- Q2. Explain BPO KPIs View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Communication skills checking and knowledge checking of BPO KPIs and TL also.
Hari Kutty
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. What is medical billing? Add Answer
- Q2. What you know about the job View Answers (1)
2
Aptitude Test Round
Prefer some aptitude test
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. What was the last conflict with your manager? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - I didn't share any conflict as such.
Jayeshkumar R Purohit
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Feb 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. General introduction Add Answer
3
Behavioral Round (2 Questions)
- Q1. Tell me about yourself! View Answers (1)
- Q2. What positive changes would you like to bring to the organization? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.
iEnergizer Interview FAQs
How many rounds are there in iEnergizer Team Lead Operations interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for iEnergizer Team Lead Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Team Leading, Shrinkage, CSAT, Team Handling and Domestic BPO.
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People are getting interviews through
based on 3 iEnergizer interviews
Job Portal
Recruitment Consultant
Referral
33%
33%
33%
1% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join iEnergizer Unlocking Potential, Unleashing Performance
Team Lead Operations Interview Questions from Similar Companies
22%
less
than the average Team Lead Operations Salary in India
View more details
iEnergizer Team Lead Operations Reviews and Ratings
based on 98 reviews
Rating in categories
|
Customer Service Executive
2.2k
salaries
|  ₹0.6 L/yr - ₹6 L/yr |
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Senior Executive
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| ₹1.2 L/yr - ₹7 L/yr |
|
Customer Care Executive
1.5k
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| ₹1 L/yr - ₹6 L/yr |
|
Senior Customer Service Executive
1.1k
salaries
| ₹1.1 L/yr - ₹7 L/yr |
|
Customer Support Executive
1.1k
salaries
| ₹1.3 L/yr - ₹6 L/yr |
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