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Conneqt Business Solutions Team Lead Operations Interview Questions, Process, and Tips

Updated 19 Nov 2024

Top Conneqt Business Solutions Team Lead Operations Interview Questions and Answers

View all 8 questions

Conneqt Business Solutions Team Lead Operations Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How to reduce attrition
  • Ans. 

    To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.

    • Improve communication between management and employees

    • Provide opportunities for career growth and development

    • Offer work-life balance initiatives such as flexible schedules or remote work options

    • Create a positive work environment that promotes employee engagement and satisfaction

  • Answered by AI
  • Q2. How to control shrinkage
  • Ans. 

    Shrinkage can be controlled by implementing strict inventory management practices.

    • Implementing regular inventory audits to track discrepancies

    • Training employees on proper handling and storage of products

    • Utilizing security measures such as surveillance cameras and security tags

    • Analyzing sales data to identify patterns of shrinkage

    • Implementing a system for reporting and investigating any suspected theft or loss

  • Answered by AI
  • Q3. How to improve communication
  • Ans. 

    Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.

    • Encourage active listening to ensure understanding

    • Provide clear and concise messages to avoid confusion

    • Offer feedback regularly to address any issues or concerns

    • Utilize various communication channels such as emails, meetings, and instant messaging

    • Implement communication training for team members

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to reduce error count
  • Ans. 

    To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.

    • Implement standardized processes to ensure consistency and reduce human error

    • Provide training to employees to improve skills and knowledge

    • Conduct regular audits to identify and address potential errors

    • Encourage open communication to allow team members to discuss and resolve issues

    • Utilize t

  • Answered by AI
  • Q2. How to manage team

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self? Whats your previous experience? How do you handle your team? Having any Idea about shrinking & Attrition?
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self? What are the roles and responsibilities you have in previous organisation? How do you work on a under performer agents? How to increase your team performance? Have you an...

Interview Preparation Tips

Interview preparation tips for other job seekers - Always attend any interview with formal wears. Keep smile on face to showing the confident abou the job. Always do google about company information before go for any interview. Speak clearly. Should do atleast 2times practice to seeing yourself in a mirror.

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Shrinkage formula
  • Ans. 

    Shrinkage formula calculates the difference between planned and actual work hours.

    • Shrinkage = (Planned Work Hours - Actual Work Hours) / Planned Work Hours

    • Example: If planned work hours are 100 and actual work hours are 80, the shrinkage would be (100-80)/100 = 0.2 or 20%

  • Answered by AI
  • Q2. How to control attrition
  • Ans. 

    Attrition can be controlled by focusing on employee engagement, career development, work-life balance, and effective communication.

    • Invest in employee engagement programs to boost morale and job satisfaction

    • Provide opportunities for career development and growth within the organization

    • Promote work-life balance through flexible scheduling and wellness initiatives

    • Maintain open and transparent communication channels to add...

  • Answered by AI
  • Q3. How to manage a team
  • Ans. 

    Managing a team involves setting clear goals, providing support, fostering communication, and recognizing achievements.

    • Set clear goals and expectations for team members

    • Provide support and resources to help team members succeed

    • Foster open communication and collaboration within the team

    • Recognize and reward team achievements to boost morale

    • Lead by example and demonstrate strong work ethic

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - well prepare on formulas.

Interview Questionnaire 

1 Question

  • Q1. How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.
  • Ans. 

    To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.

    • Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT

    • Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition

    • Monitor and track performance metrics regularly to identify areas for improvement

    • Use sit...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm, patient, Be real, Be honest.
Not that much hard n tough.

Conneqt Business Solutions interview questions for designations

 Senior Team Leader Operations

 (2)

 Team Lead

 (18)

 Team Leader Quality

 (1)

 Team Support Specialist (Team Lead)

 (1)

 Team Manager

 (2)

 Sr.CCE

 (3)

 B.P.O

 (3)

 Senior Customer Support Executive

 (2)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is medical billing?
  • Q2. What you know about the job
  • Ans. 

    Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.

    • Responsible for overseeing daily operations and ensuring smooth workflow

    • Managing and leading a team of employees

    • Setting goals and targets for the team

    • Monitoring performance and providing feedback

    • Implementing strategies to improve efficiency and productivity

    • Handling escalated issues and re...

  • Answered by AI
Round 2 - Aptitude Test 

Prefer some aptitude test

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What was the last conflict with your manager?

Interview Preparation Tips

Interview preparation tips for other job seekers - I didn't share any conflict as such.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
  • Answered by Jayeshkumar R Purohit

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Question framed on Maths And Health Insurance. Regarding Proc codes

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction yourself then about education background
  • Q2. About your experience on your LOB and Value added Certificate courses and projects

Interview Preparation Tips

Interview preparation tips for other job seekers - Before applying go to company website and check about company's profile and go through Job Description shared through mail for your reference and work on those slides then coming to experience let you know what have you learnt from previous company and worked on any projects please include those for eye catching
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy and comfortable test

Round 2 - HR 

(2 Questions)

  • Q1. Self intro given
  • Q2. Nothing only self intro they asked
Round 3 - Group Discussion 

Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstsource is the good company for experience people

Conneqt Business Solutions Interview FAQs

How many rounds are there in Conneqt Business Solutions Team Lead Operations interview?
Conneqt Business Solutions interview process usually has 2 rounds. The most common rounds in the Conneqt Business Solutions interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Conneqt Business Solutions Team Lead Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Conneqt Business Solutions. The most common topics and skills that interviewers at Conneqt Business Solutions expect are Team Leading, Operations, TL, Team Handling and Team Management.
What are the top questions asked in Conneqt Business Solutions Team Lead Operations interview?

Some of the top questions asked at the Conneqt Business Solutions Team Lead Operations interview -

  1. How to calculate repeat, how to control shrinkage n attrition, how to control A...read more
  2. How to reduce attrit...read more
  3. How to control shrink...read more

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Conneqt Business Solutions Team Lead Operations Interview Process

based on 4 interviews

Interview experience

3.8
  
Good
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Conneqt Business Solutions Team Lead Operations Salary
based on 550 salaries
₹1.1 L/yr - ₹7 L/yr
33% less than the average Team Lead Operations Salary in India
View more details

Conneqt Business Solutions Team Lead Operations Reviews and Ratings

based on 155 reviews

3.6/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.2

Salary

3.7

Job security

3.2

Company culture

2.9

Promotions

3.1

Work satisfaction

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