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Conneqt Business Solutions Team Lead Operations Interview Questions and Answers

Updated 19 Nov 2024

Q1. How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.

Ans.

To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.

  • Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT

  • Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition

  • Monitor and track performance metrics regularly to identify areas for improvement

  • Use situational based questions to assess problem-solving skills ...read more

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Q2. How to reduce attrition

Ans.

To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.

  • Improve communication between management and employees

  • Provide opportunities for career growth and development

  • Offer work-life balance initiatives such as flexible schedules or remote work options

  • Create a positive work environment that promotes employee engagement and satisfaction

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Q3. How to control shrinkage

Ans.

Shrinkage can be controlled by implementing strict inventory management practices.

  • Implementing regular inventory audits to track discrepancies

  • Training employees on proper handling and storage of products

  • Utilizing security measures such as surveillance cameras and security tags

  • Analyzing sales data to identify patterns of shrinkage

  • Implementing a system for reporting and investigating any suspected theft or loss

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Q4. How to improve communication

Ans.

Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.

  • Encourage active listening to ensure understanding

  • Provide clear and concise messages to avoid confusion

  • Offer feedback regularly to address any issues or concerns

  • Utilize various communication channels such as emails, meetings, and instant messaging

  • Implement communication training for team members

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Q5. How to reduce error count

Ans.

To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.

  • Implement standardized processes to ensure consistency and reduce human error

  • Provide training to employees to improve skills and knowledge

  • Conduct regular audits to identify and address potential errors

  • Encourage open communication to allow team members to discuss and resolve issues

  • Utilize technology and automation to minimize errors

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Q6. how to control attrition

Ans.

Attrition can be controlled by focusing on employee engagement, career development, work-life balance, and effective communication.

  • Invest in employee engagement programs to boost morale and job satisfaction

  • Provide opportunities for career development and growth within the organization

  • Promote work-life balance through flexible scheduling and wellness initiatives

  • Maintain open and transparent communication channels to address concerns and feedback

  • Conduct exit interviews to under...read more

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Q7. how to manage a team

Ans.

Managing a team involves setting clear goals, providing support, fostering communication, and recognizing achievements.

  • Set clear goals and expectations for team members

  • Provide support and resources to help team members succeed

  • Foster open communication and collaboration within the team

  • Recognize and reward team achievements to boost morale

  • Lead by example and demonstrate strong work ethic

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Q8. shrinkage formula

Ans.

Shrinkage formula calculates the difference between planned and actual work hours.

  • Shrinkage = (Planned Work Hours - Actual Work Hours) / Planned Work Hours

  • Example: If planned work hours are 100 and actual work hours are 80, the shrinkage would be (100-80)/100 = 0.2 or 20%

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Interview Process at Conneqt Business Solutions Team Lead Operations

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