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Firstsource Solutions Team Lead Operations Interview Questions and Answers
Firstsource Solutions Team Lead Operations Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.
Easy and comfortable test
(2 Questions)
- Q1. Self intro given
- Q2. Nothing only self intro they asked
Discussion about salary
Interview Preparation Tips
Himanshu Parikh
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. What are your plans in future?
- Q2. Be very confident while answering and stay honest.
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Over all relevant experiences and salary details and notice period
(1 Question)
- Q1. Process specific questions Experience in team management Client management Performance management Any challenges while handling a team Basis formula like shrinkage attrition billing
(1 Question)
- Q1. Salary discussion
Interview questions from similar companies
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction, Behavioral questions
Interview Preparation Tips
yusuf yf
Selected
I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.
(2 Questions)
- Q1. What is your SLA?
- Ans.
SLA stands for Service Level Agreement, which is a commitment between a service provider and a client regarding the level of service expected.
SLA defines the level of service a customer can expect from a provider.
It includes metrics like response time, resolution time, uptime, etc.
Example: An SLA might state that 95% of support tickets will be resolved within 24 hours.
- Q2. What you do as a daily activity?
- Ans.
As a Team Lead Operations, my daily activities include overseeing team performance, setting goals, resolving issues, and ensuring smooth operations.
Overseeing team performance and providing guidance
Setting goals and targets for the team
Resolving any operational issues that arise
Ensuring smooth operations and efficiency
Communicating with team members and stakeholders
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. How do you calculate shrinkage and attrition ?
- Ans.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
- Q2. How do you manage bottom quartile agents ?
- Ans.
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
- Q3. KRAs of a Team Leader ?
- Q4. How to calculate AHT ?
- Ans.
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
Interview Preparation Tips
(1 Question)
- Q1. Tell me about your self how you spend ur day before yesterday
Interview Preparation Tips
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Firstsource Solutions Team Lead Operations Interview Process
based on 3 interviews
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Firstsource Solutions Team Lead Operations Reviews and Ratings
based on 52 reviews
Rating in categories
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salaries
|  ₹2 L/yr - ₹7.7 L/yr |
|
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| ₹1.9 L/yr - ₹6 L/yr |
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| ₹0.9 L/yr - ₹5 L/yr |
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Associate
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