How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.

Question

Accepted Answer

To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.

Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT
Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition
Monitor and track performance metrics regularly to identify areas for improvement
Use situational based questions to assess problem-solving skills and ability to handle difficult situations
Implement strategies to improve customer satisfaction and reduce repeat calls, such as improving product knowledge and communication skills

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