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ICICI Bank Team Lead Operations Interview Questions and Answers

Updated 8 Feb 2025

ICICI Bank Team Lead Operations Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Bank operations personal loans, bil loans, auto loan, home loan,
  • Q2. Case login to disbuments any questions
  • Q3. Prepade cards operation
  • Q4. Data entery mis also
  • Q5. Documents sccanning and unloading
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Past job experience
  • Q2. Basic banking operations

Team Lead Operations Interview Questions Asked at Other Companies

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Q2. How do you calculate shrinkage and attrition ?
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Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
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Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition
Round 1 - HR 

(2 Questions)

  • Q1. Any basic question for the bank ask for operation
  • Q2. Any basic question for the banking related ask me operational

Interview Preparation Tips

Interview preparation tips for other job seekers - Good organisational and it’s help so many people we grow up our self

Interview Questionnaire 

3 Questions

  • Q1. Team Management
  • Ans. How to Manage Team and Achieve your AOP and MOP
  • Answered Anonymously
  • Q2. How many Menpower do you Manage
  • Q3. How to Make Equilibrium of Operations and Sales Management
  • Ans. 

    To achieve equilibrium between operations and sales management, it is important to align goals, communicate effectively, and establish clear processes.

    • Align goals and objectives of both operations and sales teams to ensure they are working towards a common purpose.

    • Establish clear communication channels and regular meetings to foster collaboration and address any issues or concerns.

    • Develop and implement standardized pro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was Very Tough. Many twister questioned were asked by Interviewers.

ICICI Bank interview questions for designations

 Team Lead

 (2)

 Process Manager Operations

 (1)

 Telecalling Team Lead

 (2)

 Collection Team Lead

 (1)

 Team Manager

 (13)

 Process Specialist

 (1)

 Insurance Associate

 (1)

 Operations Manager

 (14)

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Credit and operations
  • Q2. Login and sanctioned Loan amount and Disbursed Docket
  • Q3. Legal and technical
  • Q4. Mis Tracking & has per time Tat Maintenance All Process

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Technical questions on how to magnet team and SLA targets
  • Q2. How to handle team. Customer service and handling. Team management
  • Ans. 

    To handle a team, customer service and team management, clear communication, setting goals, providing feedback, and leading by example are crucial.

    • Establish clear communication channels and ensure everyone is on the same page

    • Set achievable goals and provide regular feedback to team members

    • Lead by example and demonstrate the desired behavior and work ethic

    • Provide training and development opportunities to improve team sk...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not lie on the resume. Be good team handling skills and slm management Team management and customer service management
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Group Discussion 

General working style asked and explained

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic information. Professional experience details. Leadership details
Round 2 - HR 

(1 Question)

  • Q1. Regarding package negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - It's great platform to work and upgrade your skills...
Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic about the bank , product
  • Q2. What you know about the bank Questions on the product your called for
Round 3 - One-on-one 

(2 Questions)

  • Q1. Round with the seniors of the department
  • Q2. Questions on the product you are called for to check your knowledge ,your notice period
Round 4 - HR 

(1 Question)

  • Q1. Your salary structure and the notice period
  • Ans. 

    The salary structure is competitive and the notice period is standard.

    • The salary structure is designed to attract and retain top talent.

    • The notice period is typically 30 days.

    • Both the salary structure and notice period are in line with industry standards.

    • Specific details can be discussed further during the negotiation process.

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - They only want to graduate freshers for the role and there is nothing more to say about it.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Team Lead Operations interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in ICICI Bank Team Lead Operations interview?

Some of the top questions asked at the ICICI Bank Team Lead Operations interview -

  1. How to Make Equilibrium of Operations and Sales Managem...read more
  2. Prepade cards operat...read more
  3. Login and sanctioned Loan amount and Disbursed Doc...read more

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ICICI Bank Team Lead Operations Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
ICICI Bank Team Lead Operations Salary
based on 95 salaries
₹1.1 L/yr - ₹8.5 L/yr
36% less than the average Team Lead Operations Salary in India
View more details

ICICI Bank Team Lead Operations Reviews and Ratings

based on 25 reviews

4.6/5

Rating in categories

4.6

Skill development

4.3

Work-life balance

4.3

Salary

4.8

Job security

4.8

Company culture

4.0

Promotions

4.3

Work satisfaction

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