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ICICI Bank Team Lead Operations Interview Questions and Answers

Updated 8 Feb 2025

ICICI Bank Team Lead Operations Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Bank operations personal loans, bil loans, auto loan, home loan,
  • Q2. Case login to disbuments any questions
  • Q3. Prepade cards operation
  • Ans. 

    Prepaid cards operation involves managing the issuance, activation, loading, and usage of prepaid cards.

    • Issuance of prepaid cards to customers

    • Activation of prepaid cards through online or phone

    • Loading funds onto prepaid cards through various methods

    • Monitoring and tracking usage of prepaid cards for security purposes

  • Answered by AI
  • Q4. Data entery mis also
  • Q5. Documents sccanning and unloading
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Past job experience
  • Q2. Basic banking operations

Team Lead Operations Interview Questions Asked at Other Companies

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Q2. How do you calculate shrinkage and attrition ?
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Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
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Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition
Round 1 - HR 

(2 Questions)

  • Q1. Any basic question for the bank ask for operation
  • Q2. Any basic question for the banking related ask me operational

Interview Preparation Tips

Interview preparation tips for other job seekers - Good organisational and it’s help so many people we grow up our self

Interview Questionnaire 

3 Questions

  • Q1. Team Management
  • Q2. How many Menpower do you Manage
  • Q3. How to Make Equilibrium of Operations and Sales Management
  • Ans. 

    To achieve equilibrium between operations and sales management, it is important to align goals, communicate effectively, and establish clear processes.

    • Align goals and objectives of both operations and sales teams to ensure they are working towards a common purpose.

    • Establish clear communication channels and regular meetings to foster collaboration and address any issues or concerns.

    • Develop and implement standardized pro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was Very Tough. Many twister questioned were asked by Interviewers.

ICICI Bank interview questions for designations

 Team Lead

 (2)

 Process Manager Operations

 (1)

 Unit Manager - Operations

 (1)

 Telecalling Team Lead

 (2)

 Collection Team Lead

 (1)

 Team Manager

 (14)

 Insurance Associate

 (1)

 Process Specialist

 (1)

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Credit and operations
  • Q2. Login and sanctioned Loan amount and Disbursed Docket
  • Q3. Legal and technical
  • Q4. Mis Tracking & has per time Tat Maintenance All Process

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic information. Professional experience details. Leadership details
Round 2 - HR 

(1 Question)

  • Q1. Regarding package negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - It's great platform to work and upgrade your skills...
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Technical questions on how to magnet team and SLA targets
  • Q2. How to handle team. Customer service and handling. Team management
  • Ans. 

    To handle a team, customer service and team management, clear communication, setting goals, providing feedback, and leading by example are crucial.

    • Establish clear communication channels and ensure everyone is on the same page

    • Set achievable goals and provide regular feedback to team members

    • Lead by example and demonstrate the desired behavior and work ethic

    • Provide training and development opportunities to improve team sk...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not lie on the resume. Be good team handling skills and slm management Team management and customer service management
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Process related along with Reasoning & Analytical based Questions
Round 2 - Technical 

(1 Question)

  • Q1. German Aptitude Test and Situational Based Questions
Round 3 - HR 

(1 Question)

  • Q1. Detailed Professional experience and further discussion
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Group Discussion 

General working style asked and explained

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest

I applied via Campus Placement and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What is sales?
  • Ans. 

    Sales is the process of exchanging goods or services for money or other valuable consideration.

    • Sales involves identifying potential customers and persuading them to buy a product or service.

    • It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, negotiating and closing deals.

    • Sales can be done through various channels such as direct selling, telemarketing, online sales,...

  • Answered by AI
  • Q2. Are u good at sales?
  • Q3. Can u sale me anything ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Convincing someone for something is sales .

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Team Lead Operations interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in ICICI Bank Team Lead Operations interview?

Some of the top questions asked at the ICICI Bank Team Lead Operations interview -

  1. How to Make Equilibrium of Operations and Sales Managem...read more
  2. Prepade cards operat...read more
  3. Login and sanctioned Loan amount and Disbursed Doc...read more

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ICICI Bank Team Lead Operations Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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ICICI Bank Team Lead Operations Salary
based on 95 salaries
₹1.1 L/yr - ₹8.5 L/yr
36% less than the average Team Lead Operations Salary in India
View more details

ICICI Bank Team Lead Operations Reviews and Ratings

based on 25 reviews

4.6/5

Rating in categories

4.6

Skill development

4.3

Work-life balance

4.3

Salary

4.8

Job security

4.8

Company culture

4.0

Promotions

4.3

Work satisfaction

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