Axis Bank Team Lead Operations Interview Questions and Answers

Q1. What is the chargeback
Ans. 
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more
Answered by AI
View 1 more answer

General working style asked and explained

Q1. Situation and reasoning questions
Add your answer

Q1. Another round of reasoning with people management across Barclays values and mindset
Add your answer

Q1. Tells About yourself and education ?
Ans. 
I have a diverse educational background and a passion for operations.
• I have a Bachelor's degree in Business Administration with a focus on Operations Management.

• I also have a certification in Lean Six Sigma, which has helped me develop strong problem-solving and process improvement skills.

• During my education, I actively participated in various extracurricular activities, such as organizing events and managing logistics...read more
Answered by AI
Add your answer
Q2. Previous employment details and what is your skills ?
Ans. 
I have previous experience in operations and possess a range of skills including problem-solving, communication, and time management.
• Previous employment: Operations Assistant at XYZ Company

• Skills: Problem-solving, communication, time management

• Example: Successfully resolved customer complaints and improved customer satisfaction by implementing a new feedback system

• Example: Coordinated and managed a team of 10 employees...read more
Answered by AI
Add your answer

1 Excel test?
2 Typing speed ?

Q1. More of daily routine,loan operation ,the manger let us to speak.Wonderful team in London and perfect work life balance.Gifted organisation to work with.
Add your answer

Q1. Past job experience
Add your answer
Q2. Basic banking operations
Add your answer

Q1. One hour roast on trade Finance
Add your answer

Q1. Negotiate max amount
Ans. 
Negotiate max amount by understanding the needs of both parties and finding a mutually beneficial solution.
• Understand the needs and priorities of both parties

• Identify areas of compromise

• Offer creative solutions that benefit both parties

• Be willing to walk away if a mutually beneficial solution cannot be reached
Answered by AI
Add your answer

General working style asked and explained