Standard Chartered Team Lead Operations Interview Questions and Answers

A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.

• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more

Negotiate max amount by understanding the needs of both parties and finding a mutually beneficial solution.

• Understand the needs and priorities of both parties

• Identify areas of compromise

• Offer creative solutions that benefit both parties

• Be willing to walk away if a mutually beneficial solution cannot be reached