TCS Senior CSA Interview Questions and Answers

Q1. What is false positive and false negative
Ans. 
False positive and false negative are errors in which a test result incorrectly indicates the presence or absence of a condition.
• False positive: When a test incorrectly indicates that a condition is present when it is not.

• False negative: When a test incorrectly indicates that a condition is not present when it actually is.

• Examples: A false positive in fraud analysis would be flagging a legitimate transaction as fraudul...read more
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Q2. About ATO and different types of frauds
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Q1. Current ctc and expected ctc
Ans. 
Current CTC is $70,000 and expected CTC is $85,000
• Current CTC: $70,000

• Expected CTC: $85,000
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Q2. Total years of experience and preferred location
Ans. 
I have 8 years of experience in fraud analysis and I am open to relocation.
• 8 years of experience in fraud analysis

• Open to relocation to preferred location
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Q1. What is accruals
Ans. 
Accruals refer to expenses that have been incurred but not yet paid for.
• Accruals are used to match expenses with revenues in the same accounting period.

• They are recorded as liabilities on the balance sheet until they are paid.

• Examples include accrued salaries, interest, and taxes.

• Accruals help provide a more accurate representation of a company's financial position.
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Q2. What is provisions
Ans. 
Provisions are funds set aside for future expenses or losses.
• Provisions are typically made to cover potential future liabilities or expenses.

• They are recorded as a liability on the balance sheet until they are utilized.

• Examples of provisions include warranty provisions, bad debt provisions, and restructuring provisions.
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Q3. What is pre payment
Ans. 
Prepayment is a payment made before the actual due date of an invoice or bill.
• Prepayment helps in ensuring timely payment and can sometimes lead to discounts.

• It is common in industries like real estate, where tenants may prepay rent for a few months.

• Prepayment can also refer to paying for goods or services in advance before receiving them.
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Q1. Service management related questions
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Q2. Incident management
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Q3. Problem management
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Q4. Change management
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Q5. Service request
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Questions about bpo and process related.

Q1. Salary, shift, experience, bpo.
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Q1. Qualification, experience, salary, relocation related questions, family, why u change the job.
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Q1. Experience, Working ability, last salary, night shift, WFO
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General grammar questions and IQ questions, multiple choice questions

Q1. What is your strength and weakness?
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Q2. What are the qualities of good customer service.
Ans. 
Good customer service qualities include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy towards customers' needs and concerns

• Patience in dealing with difficult situations

• Strong communication skills to effectively address customer inquiries

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to create a pleasant customer experience
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Q3. How would you handle irate customer??
Ans. 
I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer by acknowledging their frustration

• Apologize for the inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies
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Q1. Salary expectations?
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Q2. Are you ok to work from office and 24/7 shift?
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A topic about course in IT and communication

Q1. What is your last job
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Q2. What is your last salary
Ans. My salary 2 lacs per year
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