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Teleperformance Senior CSA Interview Questions and Answers

Updated 17 Nov 2023

Teleperformance Senior CSA Interview Experiences

5 interviews found

Senior CSA Interview Questions & Answers

user image Mamta Patel

posted on 17 Nov 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 12 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 5 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay chill during interview and be confident,....,.....................

Senior CSA Interview Questions Asked at Other Companies

Q1. Would you be able to sell 100 Refrigerators to 100 families livin ... read more
Q2. How to handle an irrate customer?
asked in Maxicus
Q3. Tell the basic etiquette of email?
Q4. What are the different types of fraud and how do they differ from ... read more
Q5. Do you know what is customer service

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 3 Apr 2021

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Aptttitude test
  • Q2. Communication skill test

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and fluency over your command in English will do wonders for employees who are applying!

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to handle an extremely angry customer
  • Ans. 

    To handle an extremely angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Remain calm and professional

    • Listen actively and let the customer vent

    • Empathize with the customer's frustration

    • Apologize for the situation, even if it's not your fault

    • Offer a solution or options to resolve the issue

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Customer centric , empathetic as the mostly there will be scenario based question

Teleperformance interview questions for designations

 Csa Supervisor

 (2)

 Csa Analyst

 (1)

 Csa Lead

 (1)

 Csa Team Lead

 (1)

 Customer Service Associate (Csa)

 (9)

 Senior Trainer

 (2)

 Senior Fraud Analyst

 (2)

 Senior Customer Service Representative

 (5)

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 3 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Salary will be credited or debit
  • Ans. 

    Salary will be credited or debit - Answer the question.

    • Salary will be credited to your account

    • Debit is a transaction that reduces your account balance

    • Salary is a credit transaction that increases your account balance

  • Answered by AI
  • Q2. Do you know what is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q3. Customer service is solving queries of customer with professional manner and in customer service customer should be satisfied with our efforts

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you will give interview so always be confident , your confidence is everything .

Interview questions from similar companies

I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why should we Hire You
  • Q2. Search on google
  • Q3. What makes you diffrent from others
  • Q4. Search for samples from google
  • Ans. 

    To search for samples from Google, use the search engine and enter relevant keywords.

    • Open Google search engine

    • Enter relevant keywords

    • Click on 'Search' button

    • Browse through the search results

    • Click on the links to access the samples

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and natural

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. It was an online technical test. Questions were related to ME outlook, mobile device management , Networking and many more

Interview Preparation Tips

Round: Grammar Round
Experience: It was a written English grammar test to analyse how grammatically sound you are.
Tips: Just revise your basic English grammar like prepositions verbs nd essay/paragraph writing

Round: COMMUNICATION SKILLS Round
Experience: In this round they ask you to speak something on the given topic or sometimes group discussion . Basically they test your vocabulary, your thought process, pronunciation, accent and above all confidence.
Tips: Be confident in whatever you speak. Remember if you get nervous you will need with your words .

Round: Technical Interview
Experience: This was an online test and it had 50 questions all objective types.
Tips: Be technically sound. You cannot Google them as these search engines are blocked

College Name: Babu Banarasi Das National Institute Of Technology And Management (BBDNITM)

Analyst Interview Questions & Answers

HCLTech user image Raj Hrithik

posted on 2 Sep 2017

I appeared for an interview in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Experience summary and the roles

Interview Preparation Tips

Round: Test
Experience: I was allowed to write a test for 2hrs in that each headings seems to be different and also there is a section heading marks
Duration: 2 hours
Total Questions: 70

Round: Technical Interview
Experience: After finishing i was advised to attend 2nd round in that they ask about the detailed experience of my previous company and finally technical terms question also flows

Skills: Logical And Structured Thinking, Communication And Confidence, Attitude, Psychometric Test, Project Management

Analyst Interview Questions & Answers

IBM user image Anonymous

posted on 28 Feb 2015

Interview Questionnaire 

4 Questions

  • Q1. Are you flexible with night shifts?
  • Ans. 

    Yes, I am flexible with night shifts.

    • I have worked night shifts before and am comfortable with them.

    • I understand the importance of being available for work at all times.

    • I am willing to adjust my schedule to meet the needs of the company.

    • I am aware that night shifts may require a different sleep schedule and am prepared to make necessary adjustments.

  • Answered by AI
  • Q2. How can you prove to be an asset to our company?
  • Ans. 

    I have the skills, experience, and passion to contribute to the growth and success of your company.

    • My extensive experience in the industry will allow me to bring new ideas and perspectives to the table.

    • I have a proven track record of achieving targets and exceeding expectations.

    • My strong communication and interpersonal skills will enable me to work effectively with colleagues and clients alike.

    • I am a quick learner and ...

  • Answered by AI
  • Q3. Why are you not opting for post -graduations?
  • Ans. 

    I believe gaining practical experience is more valuable than pursuing further education at this point.

    • I want to focus on gaining practical experience in my field

    • I feel that further education may not necessarily enhance my skills or job prospects

    • I am satisfied with my current level of education and feel it is sufficient for my career goals

  • Answered by AI
  • Q4. Why didn’t you pursue graduation in your own home town?
  • Ans. 

    I wanted to explore new opportunities and gain exposure to different cultures.

    • I wanted to broaden my horizons and experience new things.

    • I believed that studying in a different city would provide me with more opportunities for personal and professional growth.

    • I wanted to meet new people and learn about different cultures.

    • I was excited to explore a new city and all that it had to offer.

    • I felt that studying in a different...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test had questions from quantitative aptitude and logical reasoning.

Round: HR Interview
Experience: After that was the interview round. In the interview round they asked me about what were my goals and where do I see myself in three years from now. They also asked me the reason why they should select me and not others.  
Second round of interview was a telephonic round. It was as follows:

1. A situation was given "You are a sales executive and the order of your customer has not reached his place. How can you help him out with this?

2. I was asked to pronounce few words like television, specialization etc.

3. To make a story on a phrase "dark stormy night ".

College Name: DELHI COLLEGE OF ARTS AND COMMERCE

Analyst Interview Questions & Answers

Genpact user image varsha singla

posted on 7 May 2017

I appeared for an interview before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Strengths and weaknesses
  • Q2. Are you ready to relocate
  • Ans. 

    Yes, I am ready to relocate for the Analyst position.

    • I am open to moving to a new location for the right opportunity.

    • I understand that relocation may be necessary for career growth.

    • I have previously relocated for work and have adapted well to new environments.

    • I am excited about the possibility of exploring a new city and experiencing different cultures.

  • Answered by AI
  • Q3. Depreciation entry
  • Q4. Dep on intangible assets
  • Ans. 

    Depreciation on intangible assets is not allowed under generally accepted accounting principles (GAAP).

    • Intangible assets such as patents, copyrights, and trademarks are not subject to depreciation.

    • Instead, they are typically amortized over their useful lives.

    • Amortization is the systematic allocation of the cost of an intangible asset over its estimated useful life.

    • The amortization expense is recorded as an operating ex...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everyone was given 10 minutes time to think points for this topic. I spoke neither in favour nor in against for this topic. I just spoke that india should adopt ways to make chinese products.it should be loud and clear..
Duration: 10 hours

Round: HR Interview
Experience: Strengths and weaknesses. Ready to relocate..

Round: Technical Interview
Experience: Interviewer just asked the basic journal entries and regarding my experience during training. He asked me if I am able to stretch or not.

Skills: Communication And Confidence
College Name: Institute of Chartered Accountants of India
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Teleperformance Interview FAQs

How many rounds are there in Teleperformance Senior CSA interview?
Teleperformance interview process usually has 4 rounds. The most common rounds in the Teleperformance interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in Teleperformance Senior CSA interview?

Some of the top questions asked at the Teleperformance Senior CSA interview -

  1. Do you know what is customer servi...read more
  2. How to handle an extremely angry custo...read more
  3. What is your typing spe...read more

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Teleperformance Senior CSA Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Teleperformance Senior CSA Salary
based on 45 salaries
₹1.1 L/yr - ₹4.5 L/yr
At par with the average Senior CSA Salary in India
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Teleperformance Senior CSA Reviews and Ratings

based on 26 reviews

3.8/5

Rating in categories

4.0

Skill development

3.9

Work-life balance

3.9

Salary

3.1

Job security

3.2

Company culture

2.6

Promotions

3.9

Work satisfaction

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