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iEnergizer Senior CSA Interview Questions and Answers

Updated 5 May 2022

iEnergizer Senior CSA Interview Experiences

1 interview found

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 5 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Was a online test

Interview Preparation Tips

Topics to prepare for iEnergizer Senior CSA interview:
  • Company preview
Interview preparation tips for other job seekers - Be confident and sure of what ur saying.
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else

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Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Senior CSA Interview Questions & Answers

Firstsource Solutions user image Abdur Rehman Shaikh

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Why do you want to work in BPO?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What is customer service for you?
  • Ans. 

    Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.

    • Listening actively to customers' needs and concerns

    • Responding promptly and courteously to inquiries and issues

    • Going above and beyond to exceed customer expectations

    • Building strong relationships with customers through personalized interactions

    • Resolving conflicts and complaints effectively and effici

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Memories several topics like Global warming, Social media, Women empowerment, your favourite sport etc. they will ask you to speak for a while.

Senior CSA Interview Questions & Answers

Teleperformance user image Mamta Patel

posted on 17 Nov 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Communication skills test
    • Add your answer
Round 3 - Aptitude Test 

Logical, grammar, calculation

Senior CSA Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 25 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
    • Add your answer
Round 2 - Aptitude Test 

Svar Test for English Fluency

Round 3 - Chat Round 

(1 Question)

  • Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Senior CSA interview:
  • Svar Test
  • Communication Skills
Interview preparation tips for other job seekers - Start giving interview everywhere after that u will built your confidence and then try to go for bigger companies like Firstsource, Teleperfomance etc

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 12 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is Expected salary?
    • Add your answer
  • Q2. Where do you stay in the city?
    • Add your answer
  • Q3. Tell me about yourself?
    • Add your answer
  • Q4. Why did you leave your last job?
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Typing speed how much
  • Ans. 

    Typing speed is an important skill for a Senior CSA.

    • Typing speed should be at least 50-60 words per minute.

    • Accuracy is equally important as speed.

    • Proficiency in typing software like Microsoft Word and Excel is a plus.

    • Practice and training can improve typing speed and accuracy.

    • Answered by AI
    Add your answer
Round 5 - Typing Test 

(1 Question)

  • Q1. What is your typing speed?
  • Ans. 

    My typing speed is 80 words per minute.

    • I have been practicing typing regularly to improve my speed.

    • I am comfortable typing on both a keyboard and a touch screen.

    • I am able to maintain accuracy while typing quickly.

    • I have experience transcribing audio recordings.

    • My typing speed has been tested and verified at 80 words per minute.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay chill during interview and be confident,....,.....................

Senior CSA Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 13 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Communication over the language ?

Round 2 - Technical 

(1 Question)

  • Q1. Chat Assignment with the help of scenario ?
  • Ans. Overall this was in regards to check grammar and speed test.
    • Answered Anonymously
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Basic Discussion on Salary?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable. Speak clearly and say truth.

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Apr 2021

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Aptttitude test
    • Add your answer
  • Q2. Communication skill test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and fluency over your command in English will do wonders for employees who are applying!

Senior CSA Interview Questions & Answers

Firstsource Solutions user image Kavya. C

posted on 5 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduced about yourself
    • Add your answer
  • Q2. What is your salary expection
  • Ans. 

    My salary expectation is based on my experience, skills, and the market rate for this position.

    • Consider my years of experience in the industry

    • Take into account my relevant skills and qualifications

    • Research the current market rate for Senior CSA positions

    • Open to negotiation based on benefits and opportunities for growth

    • Answered by AI
    Add your answer
Round 2 - Assessment 

(1 Question)

  • Q1. Random stories where question will be asked based on the story after some allinged minutes
    • Add your answer
Round 3 - Manger round 

(2 Questions)

  • Q1. Why do you want to work in BPO
  • Ans. 

    I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.

    • Enjoy interacting with people

    • Solving problems

    • Providing excellent customer service

    • Answered by AI
    Add your answer
  • Q2. Why did you resign the previous work
  • Ans. 

    I resigned from my previous job to pursue new opportunities for growth and development.

    • Seeking new challenges and opportunities for career advancement

    • Desire for professional growth and development

    • Company restructuring or changes in job responsibilities

    • Relocation to a new city or country

    • Better work-life balance or personal reasons

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really friendly interview which was virtual for me and all this 3 rounds were conducted in 2 days
HR will help you throughout your all rounds of interview

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 31 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to handle an extremely angry customer
  • Ans. 

    To handle an extremely angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Remain calm and professional

    • Listen actively and let the customer vent

    • Empathize with the customer's frustration

    • Apologize for the situation, even if it's not your fault

    • Offer a solution or options to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Customer centric , empathetic as the mostly there will be scenario based question

Senior CSA Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 15 Mar 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Go through your resume
    • Add your answer
  • Q2. Tell me about your schooling
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice atmosphere to work, You can have fun all around
More about working at iEnergizer

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Senior CSA interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are Resume Shortlist and Assignment.

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iEnergizer Senior CSA Salary
based on 6 salaries
₹2.5 L/yr - ₹3.4 L/yr
14% less than the average Senior CSA Salary in India
View more details

iEnergizer Senior CSA Reviews and Ratings

based on 4 reviews

4.6/5

Rating in categories

4.2

Skill development

4.2

Work-Life balance

4.6

Salary & Benefits

4.6

Job Security

4.6

Company culture

4.2

Promotions/Appraisal

4.6

Work Satisfaction

Explore 4 Reviews and Ratings
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