Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Maxicus Team. If you also belong to the team, you can get access from here

Maxicus Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Maxicus Senior CSA Interview Questions and Answers

Updated 28 Dec 2022

Maxicus Senior CSA Interview Experiences

1 interview found

Senior CSA Interview Questions & Answers

user image thatbihariboy

posted on 28 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

You have to give basic knowledge of your English

Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am an experienced Senior CSA with a strong background in customer service and problem-solving.

    • Over 10 years of experience in customer service roles

    • Proven track record of resolving customer issues and ensuring customer satisfaction

    • Excellent communication and interpersonal skills

    • Ability to handle difficult situations and remain calm under pressure

    • Strong attention to detail and organizational skills

    • Proficient in using c...

  • Answered by AI
  • Q2. Why do you want to join as a customer service representative?
  • Ans. 

    I want to join as a customer service representative because I enjoy helping people and providing excellent service.

    • I have a passion for assisting others and resolving their issues.

    • I have strong communication and problem-solving skills.

    • I enjoy working in a team-oriented environment.

    • I have previous experience in customer service roles.

    • I find satisfaction in ensuring customer satisfaction and building positive relationshi

  • Answered by AI
  • Q3. Tell the basic etiquette of email?
  • Ans. 

    Email etiquette includes proper salutation, clear subject line, concise message, and professional tone.

    • Use a proper salutation and greeting

    • Include a clear and concise subject line

    • Keep the message brief and to the point

    • Avoid using all caps or excessive punctuation

    • Use a professional tone and avoid slang or abbreviations

    • Proofread for spelling and grammar errors before sending

  • Answered by AI
Round 4 - One-on-one 

(3 Questions)

  • Q1. Expectations from company?
  • Ans. 

    The company should provide a supportive and challenging work environment with opportunities for growth and development.

    • Supportive work environment

    • Challenging tasks

    • Opportunities for growth and development

  • Answered by AI
  • Q2. How much time you will be with the company?
  • Ans. 

    I plan to be with the company for the long term, contributing my skills and expertise to its growth and success.

    • I am committed to building a long-term career with the company.

    • I have a track record of staying with my previous employers for several years.

    • I am excited about the opportunities for growth and development within the company.

    • I believe in the company's mission and values and want to contribute to its success.

    • I ...

  • Answered by AI
  • Q3. Why do you want to leave your previous organisation?
  • Ans. 

    I wanted to explore new opportunities and challenges in my career.

    • Seeking professional growth and advancement

    • Looking for a more challenging role

    • Interested in expanding my skill set

    • Desire to work in a different industry or with different technologies

    • Seeking a better work-life balance

    • Relocation or commute reasons

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. And if you are going for non voice process.

Just read the basic details
Email etiquette
What does customer support mean?
How many ways to connect customer?

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Logical reasoning, time and Speed

Round 3 - Technical 

(1 Question)

  • Q1. Operational round with manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Good enivornment, supportive staff members.

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Was a online test

Interview Preparation Tips

Topics to prepare for iEnergizer Senior CSA interview:
  • Company preview
Interview preparation tips for other job seekers - Be confident and sure of what ur saying.
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduced about yourself
  • Q2. What is your salary expection
  • Ans. 

    My salary expectation is based on my experience, skills, and the market rate for this position.

    • Consider my years of experience in the industry

    • Take into account my relevant skills and qualifications

    • Research the current market rate for Senior CSA positions

    • Open to negotiation based on benefits and opportunities for growth

  • Answered by AI
Round 2 - Assessment 

(1 Question)

  • Q1. Random stories where question will be asked based on the story after some allinged minutes
Round 3 - Manger round 

(2 Questions)

  • Q1. Why do you want to work in BPO
  • Ans. 

    I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.

    • Enjoy interacting with people

    • Solving problems

    • Providing excellent customer service

  • Answered by AI
  • Q2. Why did you resign the previous work
  • Ans. 

    I resigned from my previous job to pursue new opportunities for growth and development.

    • Seeking new challenges and opportunities for career advancement

    • Desire for professional growth and development

    • Company restructuring or changes in job responsibilities

    • Relocation to a new city or country

    • Better work-life balance or personal reasons

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really friendly interview which was virtual for me and all this 3 rounds were conducted in 2 days
HR will help you throughout your all rounds of interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. What were your responsibilities in your previous job role?
  • Ans. 

    In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues in a timely manner

    • Ensuring customer satisfaction through effective communication

    • Maintaining customer records and documentation

    • Collaborating with other team members to address customer needs

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary based on my experience and skills.

    • Research industry standards for Senior CSA salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on benefits and perks offered

  • Answered by AI
Round 2 - Aptitude Test 

We need to describe a given topic in 400 words.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What were your roles and responsibilities in your previous job?
  • Ans. 

    In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues and complaints

    • Ensuring customer satisfaction through effective communication and problem-solving

    • Maintaining customer records and documentation

    • Collaborating with other departments to address customer needs

  • Answered by AI
  • Q2. What are the different types of fraud and how do they differ from one another?
  • Ans. 

    Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.

    • Identity theft involves stealing someone's personal information to commit fraud.

    • Credit card fraud is when someone uses another person's credit card information without authorization.

    • Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

    • Investment fraud involves deceptive practices ...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Go through your resume
  • Q2. Tell me about your schooling

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice atmosphere to work, You can have fun all around
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Asking for easy question
Round 3 - Aptitude Test 

Mathematics test and general knowledge

Round 4 - Technical 

(4 Questions)

  • Q1. Discuss for the project
  • Q2. Verification for the process
  • Q3. Duplication for the process
  • Ans. 

    Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.

    • Duplication can help in standardizing processes across different teams or departments.

    • It can also be useful for training purposes, where a duplicate process can be used for practice.

    • Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.

    • For exampl...

  • Answered by AI
  • Q4. Finally pricing the claim

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice work location and flexible shift timing

Interview Questionnaire 

1 Question

  • Q1. How was my previous company, workflow, shift timings.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Communication over the language ?

Round 2 - Technical 

(1 Question)

  • Q1. Chat Assignment with the help of scenario ?
  • Ans. Overall this was in regards to check grammar and speed test.
  • Answered Anonymously
Round 3 - HR 

(1 Question)

  • Q1. Basic Discussion on Salary?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable. Speak clearly and say truth.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
Round 2 - Aptitude Test 

Svar Test for English Fluency

Round 3 - Chat Round 

(1 Question)

  • Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
Round 4 - Technical 

(1 Question)

  • Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Senior CSA interview:
  • Svar Test
  • Communication Skills
Interview preparation tips for other job seekers - Start giving interview everywhere after that u will built your confidence and then try to go for bigger companies like Firstsource, Teleperfomance etc

Maxicus Interview FAQs

How many rounds are there in Maxicus Senior CSA interview?
Maxicus interview process usually has 4 rounds. The most common rounds in the Maxicus interview process are One-on-one Round, Resume Shortlist and Aptitude Test.

Tell us how to improve this page.

Maxicus Senior CSA Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

WNS Interview Questions
3.4
 • 1k Interviews
Infosys BPM Interview Questions
3.6
 • 956 Interviews
iEnergizer Interview Questions
4.6
 • 627 Interviews
Omega Healthcare Interview Questions
3.7
 • 446 Interviews
R1 RCM Interview Questions
3.9
 • 282 Interviews
HGS Interview Questions
3.9
 • 244 Interviews
IKS Health Interview Questions
3.6
 • 234 Interviews
View all

Maxicus Senior CSA Reviews and Ratings

based on 2 reviews

1.6/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.3

Salary

1.9

Job security

1.6

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 2 Reviews and Ratings
Customer Support Executive
49 salaries
unlock blur

₹1 L/yr - ₹3.5 L/yr

Customer Service Executive
44 salaries
unlock blur

₹1.1 L/yr - ₹4 L/yr

Team Lead
23 salaries
unlock blur

₹2.4 L/yr - ₹5 L/yr

Customer Care Executive
19 salaries
unlock blur

₹1.1 L/yr - ₹3.2 L/yr

Senior Executive
13 salaries
unlock blur

₹2.1 L/yr - ₹3 L/yr

Explore more salaries
Compare Maxicus with

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview