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Maxicus Senior CSA Interview Questions and Answers

Updated 28 Dec 2022

Maxicus Senior CSA Interview Experiences

1 interview found

Senior CSA Interview Questions & Answers

user image thatbihariboy

posted on 28 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. And if you are going for non voice process.

Just read the basic details
Email etiquette
What does customer support mean?
How many ways to connect customer?

Interview questions from similar companies

I applied via Referral and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why should we Hire You
  • Q2. Search on google
  • Q3. What makes you diffrent from others
  • Q4. Search for samples from google
  • Ans. 

    To search for samples from Google, use the search engine and enter relevant keywords.

    • Open Google search engine

    • Enter relevant keywords

    • Click on 'Search' button

    • Browse through the search results

    • Click on the links to access the samples

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and natural

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good enivornment, supportive staff members.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

Interview Preparation Tips

Interview preparation tips for other job seekers - Memories several topics like Global warming, Social media, Women empowerment, your favourite sport etc. they will ask you to speak for a while.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Senior CSA interview:
  • Svar Test
  • Communication Skills
Interview preparation tips for other job seekers - Start giving interview everywhere after that u will built your confidence and then try to go for bigger companies like Firstsource, Teleperfomance etc
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really friendly interview which was virtual for me and all this 3 rounds were conducted in 2 days
HR will help you throughout your all rounds of interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice work location and flexible shift timing
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice atmosphere to work, You can have fun all around
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable. Speak clearly and say truth.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. What were your responsibilities in your previous job role?
  • Ans. 

    In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues in a timely manner

    • Ensuring customer satisfaction through effective communication

    • Maintaining customer records and documentation

    • Collaborating with other team members to address customer needs

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary based on my experience and skills.

    • Research industry standards for Senior CSA salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on benefits and perks offered

  • Answered by AI
Round 2 - Aptitude Test 

We need to describe a given topic in 400 words.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What were your roles and responsibilities in your previous job?
  • Ans. 

    In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Handling customer inquiries and providing solutions

    • Resolving customer issues and complaints

    • Ensuring customer satisfaction through effective communication and problem-solving

    • Maintaining customer records and documentation

    • Collaborating with other departments to address customer needs

  • Answered by AI
  • Q2. What are the different types of fraud and how do they differ from one another?
  • Ans. 

    Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.

    • Identity theft involves stealing someone's personal information to commit fraud.

    • Credit card fraud is when someone uses another person's credit card information without authorization.

    • Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

    • Investment fraud involves deceptive practices ...

  • Answered by AI
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Maxicus Interview FAQs

How many rounds are there in Maxicus Senior CSA interview?
Maxicus interview process usually has 4 rounds. The most common rounds in the Maxicus interview process are One-on-one Round, Resume Shortlist and Aptitude Test.

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Maxicus Senior CSA Interview Process

based on 2 interviews

Interview experience

4
  
Good
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based on 2 reviews

1.6/5

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1.0

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1.0

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1.3

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1.6

Company culture

1.0

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1.0

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