Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Maxicus Team. If you also belong to the team, you can get access from here

Maxicus Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Maxicus Customer Support Associate Interview Questions and Answers

Updated 13 Dec 2024

Maxicus Customer Support Associate Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a strong attention to detail and can handle high-pressure situations

    • I am proficient in using CRM software and ticketing systems

    • I strive to provide excellent customer service and ensure cu

  • Answered by AI
  • Q2. Privious experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Please i suggest you not to go for this company such a worst experience for freshers specially don't ever go maxicus don't give hope to employees fake promises
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced customer support associate with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Familiarity with CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What was your best day in your life
  • Ans. 

    The best day of my life was when I graduated from college with honors.

    • Graduating from college with honors

    • Celebrating with family and friends

    • Feeling proud of my accomplishments

  • Answered by AI
Round 2 - Aptitude Test 

Varsant test speaking & listening test Mail writing, paragraph

Round 3 - One-on-one 

(1 Question)

  • Q1. Why do you want to become a part of this organisation
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values and mission of this organization.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and innovation

    • I believe in the organization's values and mission statement, and want to contribute to its success

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on communication skills & be confident

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Intro What is bpo? What is Customer satisfaction and dissatisfaction?
  • Ans. 

    BPO stands for Business Process Outsourcing. Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations, while customer dissatisfaction refers to the opposite.

    • BPO is the practice of contracting specific business processes to external service providers.

    • Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

    • Customer dissatisfaction oc...

  • Answered by AI
Round 2 - Assignment 

Roles and response
Mail Type

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence

Interview questions from similar companies

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were asked about my last birthday that how I did spend that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone should confidence must while given the interviews because they takes your interviews not to seat their only. You have to work for them then only they can provide you the salary. Not for that interview session how did you give that.

I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Intoduce yourself
  • Q2. Speak few things about interests
  • Q3. Speak few things of the greatest movement in life

Interview Preparation Tips

Interview preparation tips for other job seekers - Make a connect with Hr, and have good communication skills

Interview Questionnaire 

1 Question

  • Q1. Mostly from Resume so well prepare for it. also every company ask questions that they are looking the knowledge and passion of candidates regarding that particular job role they offered.

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  About Previous company experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be strong as u have the knowledge.

I applied via www.jora.com and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself, Questions related to your education.
  • Q2. Questions related to your hobbies
Round 3 - Aptitude Test 

Typing skills, Grammar check, logical questions related to customer queries and issues

Round 4 - VNA 

(1 Question)

  • Q1. Voice and Accent round, like say something about your birthplace or current location famous for

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Associate interview:
  • History about birthplace
Interview preparation tips for other job seekers - Stay confident and do not fumble. In Tech Mahindra, interview for freshers are not tough, you just need to be stay calm and need a little focus.

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How can you tackle your customer in real time scenario?
  • Q2. She was checking my confidence level ?
  • Q3. My perfection

Interview Preparation Tips

Interview preparation tips for other job seekers - The most important thing about interview is be confident but don't be overconfident.

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Maxicus Interview FAQs

How many rounds are there in Maxicus Customer Support Associate interview?
Maxicus interview process usually has 2-3 rounds. The most common rounds in the Maxicus interview process are One-on-one Round, Resume Shortlist and HR.

Tell us how to improve this page.

Maxicus Customer Support Associate Interview Process

based on 4 interviews

Interview experience

3
  
Average
View more
Maxicus Customer Support Associate Salary
based on 4 salaries
₹1.5 L/yr - ₹5 L/yr
9% less than the average Customer Support Associate Salary in India
View more details

Maxicus Customer Support Associate Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
Customer Support Executive
49 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Service Executive
45 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
20 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
19 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Executive
13 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Maxicus with

WNS

3.4
Compare

Firstsource Solutions

3.7
Compare

EXL Service

3.7
Compare

Genpact

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview