Maxicus Customer Support Associate Interview Questions and Answers

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a strong attention to detail and can handle high-pressure situations

• I am proficient in using CRM software and ticketing systems

• I strive to provide excellent customer service and ensure cu
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Q2. Privious experience
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Q1. Tell me about your self
Ans. 
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Familiarity with CRM systems and ticketing platforms

• Received multiple awards for outstanding customer service
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Q2. What was your best day in your life
Ans. 
The best day of my life was when I graduated from college with honors.
• Graduating from college with honors

• Celebrating with family and friends

• Feeling proud of my accomplishments
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Varsant test speaking & listening test Mail writing, paragraph

Q1. Why do you want to become a part of this organisation
Ans. 
I am passionate about providing excellent customer service and believe in the values and mission of this organization.
• I have a strong background in customer service and enjoy helping others

• I admire the company's commitment to customer satisfaction and innovation

• I believe in the organization's values and mission statement, and want to contribute to its success
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Q1. Intro What is bpo? What is Customer satisfaction and dissatisfaction?
Ans. 
BPO stands for Business Process Outsourcing. Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations, while customer dissatisfaction refers to the opposite.
• BPO is the practice of contracting specific business processes to external service providers.

• Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

• Customer dissatisfaction oc...read more
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