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Maxicus Customer Support Associate Interview Questions and Answers

Updated 13 Dec 2024

Maxicus Customer Support Associate Interview Experiences

3 interviews found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 9 Aug 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a strong attention to detail and can handle high-pressure situations

    • I am proficient in using CRM software and ticketing systems

    • I strive to provide excellent customer service and ensure cu

    • Answered by AI
    Add your answer
  • Q2. Privious experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please i suggest you not to go for this company such a worst experience for freshers specially don't ever go maxicus don't give hope to employees fake promises

Customer Support Associate Interview Questions & Answers

user image soyeb mondal

posted on 13 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced customer support associate with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Familiarity with CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. What was your best day in your life
  • Ans. 

    The best day of my life was when I graduated from college with honors.

    • Graduating from college with honors

    • Celebrating with family and friends

    • Feeling proud of my accomplishments

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Varsant test speaking & listening test Mail writing, paragraph

Round 3 - One-on-one 

(1 Question)

  • Q1. Why do you want to become a part of this organisation
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values and mission of this organization.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and innovation

    • I believe in the organization's values and mission statement, and want to contribute to its success

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on communication skills & be confident

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Customer Support Associate Interview Questions & Answers

user image Anjali Kashyap

posted on 3 Dec 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Intro What is bpo? What is Customer satisfaction and dissatisfaction?
  • Ans. 

    BPO stands for Business Process Outsourcing. Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations, while customer dissatisfaction refers to the opposite.

    • BPO is the practice of contracting specific business processes to external service providers.

    • Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

    • Customer dissatisfaction oc...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

Roles and response
Mail Type

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence

Top trending discussions

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Interview Tips & Stories
2w
a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Conneqt Business Solutions user image

posted on 18 Dec 2021

I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Choose a topic and discuss on it atleast 2 minutes
    • Add your answer
  • Q2. Like role model , Hyderabad,etc,,.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident it is easy to crack interview

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Kamesh L

posted on 30 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I excel at problem-solving and communication

    • I am proficient in using CRM software and handling customer inquiries efficiently

    • Answered by AI
    Add your answer
  • Q2. I told about myself
    • Add your answer

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Naveen

posted on 28 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self intro and general topics
    • Add your answer
  • Q2. General topics about recent activities
    • Add your answer

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 29 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
    • View 2 more answers
Round 2 - Coding Test 

Typing and grammar test in mobile .

Round 3 - Behavioral 

(1 Question)

  • Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 YEAR WORKING EXPERINCE IS COMPLSORY.

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 9 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

It more like self introduction.

Round 3 - Assignment 

It focus on listening, pronunciation, and communication skill.

Round 4 - One-on-one 

(1 Question)

  • Q1. More about ourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not panick or get intense just act normal and most importantly show of all the skills you have

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 29 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About Urself About Company Difference between voice and non voice What is BPO
    • Add your answer
  • Q2. Are u ok with Salary Are u ok with Relocation Are u ok with Shift
    • Add your answer

Customer Support Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 12 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement

Round 1 - Group Discussion 

They will give some topic and we have to discuss with the other candidates.

Round 2 - Assignment 

Easy assignment.. It was just around one hour...

Round 3 - Assignment 

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Round 4 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • I have over 3 years of experience in customer service roles

    • I excel at problem-solving and communication

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM software and ticketing systems

    • Answered by AI
    Add your answer
  • Q2. Why should hire you?
  • Ans. 

    I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.

    • I have X years of experience in customer support roles

    • I am highly skilled in resolving customer issues and providing excellent service

    • I am a quick learner and can adapt to new situations easily

    • I have received positive feedback from previous employers for my communication skills and professionalism

    • Answered by AI
    Add your answer
More about working at Maxicus

Maxicus Interview FAQs

How many rounds are there in Maxicus Customer Support Associate interview?
Maxicus interview process usually has 2-3 rounds. The most common rounds in the Maxicus interview process are One-on-one Round, Resume Shortlist and HR.

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Maxicus Customer Support Associate Interview Process

based on 4 interviews

Interview experience

3
  
Average
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Maxicus Customer Support Associate Salary
based on 4 salaries
₹1.5 L/yr - ₹2 L/yr
34% less than the average Customer Support Associate Salary in India
View more details

Maxicus Customer Support Associate Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
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