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Maxicus
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Maxicus Customer Support Associate Interview Questions and Answers
Maxicus Customer Support Associate Interview Experiences
3 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about ur self
- Ans.
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
I have over 3 years of experience in customer service roles
I am skilled in active listening and problem-solving
I have a strong attention to detail and can handle high-pressure situations
I am proficient in using CRM software and ticketing systems
I strive to provide excellent customer service and ensure cu
- Q2. Privious experience
Interview Preparation Tips
soyeb mondal
Selected
I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Familiarity with CRM systems and ticketing platforms
Received multiple awards for outstanding customer service
- Q2. What was your best day in your life
- Ans.
The best day of my life was when I graduated from college with honors.
Graduating from college with honors
Celebrating with family and friends
Feeling proud of my accomplishments
Varsant test speaking & listening test Mail writing, paragraph
(1 Question)
- Q1. Why do you want to become a part of this organisation
- Ans.
I am passionate about providing excellent customer service and believe in the values and mission of this organization.
I have a strong background in customer service and enjoy helping others
I admire the company's commitment to customer satisfaction and innovation
I believe in the organization's values and mission statement, and want to contribute to its success
Interview Preparation Tips
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
(1 Question)
- Q1. Intro What is bpo? What is Customer satisfaction and dissatisfaction?
- Ans.
BPO stands for Business Process Outsourcing. Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations, while customer dissatisfaction refers to the opposite.
BPO is the practice of contracting specific business processes to external service providers.
Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.
Customer dissatisfaction oc...
Roles and response
Mail Type
Interview Preparation Tips
Interview questions from similar companies
Customer Support Associate Interview Questions & Answers
Firstsource Solutions
Pathan Farooq Khan
posted on 21 Mar 2025
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Self Introduction
- Q2. Why BPO and Why Firstsource
- Ans.
I am drawn to BPO for its dynamic environment and customer focus, and Firstsource stands out for its commitment to excellence and innovation.
BPO offers diverse challenges that enhance my problem-solving skills, as seen in my previous role where I handled varied customer inquiries.
Firstsource's reputation for employee development aligns with my career goals, demonstrated by their training programs that foster growth.
The...
Selected
I appeared for an interview in Feb 2025.
English verbal and non verbal test
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Conneqt Business Solutions
posted on 18 Dec 2021
I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Choose a topic and discuss on it atleast 2 minutes
- Q2. Like role model , Hyderabad,etc,,.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about your self
- Q2. Tell me about your Past experience
- Q3. How can you handle irritate customers
- Ans.
Handling irritated customers requires active listening, empathy, and problem-solving skills.
Stay calm and composed
Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused
Offer a solution or alternative options
Seek assistance from a supervisor if necessary
Follow up with the customer to ensure satisfaction
- Q4. Tell me about your last trip.
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
iEnergizer
Mandy sandhu
posted on 23 Aug 2023
(1 Question)
- Q1. Rolls and responsibilities of last job
(1 Question)
- Q1. How did you spent your last birthday
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. The questions are like introduce yourself.Tell me about your city.About delhi metro,women empowerment etc.They only see your confidence level of speaking in english.On the basis of speaking they will hire
- Q2. About yourself. About social media. About women empowerment. About your city.
Interview Preparation Tips
- Social media
- Delhi metro
- Women empowermet
Selected
I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Just be confident regarding your skills
- Q2. What do I know about games?
- Ans.
I have a strong knowledge and passion for various types of games, including video games, board games, and card games.
I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.
I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.
I have experience playing card games like Poker, Uno, and Magic: The Gathering.
(1 Question)
- Q1. What are my future prospects
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Maxicus Interviews By Designations
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Maxicus Customer Support Associate Interview Process
based on 4 interviews
Interview experience
Customer Support Associate Interview Questions from Similar Companies
Maxicus Customer Support Associate Reviews and Ratings
based on 1 review
Rating in categories
|
Customer Support Executive
49
salaries
|  ₹1 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
44
salaries
| ₹1.1 L/yr - ₹4 L/yr |
|
Team Lead
23
salaries
| ₹2.4 L/yr - ₹5 L/yr |
|
Customer Care Executive
20
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
|
Senior Executive
13
salaries
| ₹2.1 L/yr - ₹3 L/yr |
iEnergizer
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Infosys BPM
Conneqt Business Solutions
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