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Maxicus
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Maxicus Customer Care Executive Interview Questions and Answers
Maxicus Customer Care Executive Interview Experiences
9 interviews found
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Tell me something about your self
- Q2. And some basic information
(2 Questions)
- Q1. Experience Good
- Q2. Your skill
- Ans.
I have excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
Strong communication skills: able to effectively communicate with customers and colleagues
Problem-solving abilities: can quickly identify and resolve customer issues
Customer satisfaction focus: always strive to ensure customers are happy with the service provided
(2 Questions)
- Q1. Your skill and some last job
- Ans.
I have strong communication skills and experience in handling customer queries and complaints.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Maintained a high level of professionalism and empathy in all interactions
- Q2. Some group discussion
(2 Questions)
- Q1. About last working
- Q2. Last job about your experience
- Ans.
I have 2 years of experience as a Customer Care Executive in a telecommunications company.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Maintained accurate records of customer interactions and transactions
(2 Questions)
- Q1. And they are judge skill
- Q2. About your knowledge
Skill and knowledge good good communication skill and all things and others activities
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Family Background
- Q2. Highest education
Interview Preparation Tips
(2 Questions)
- Q1. Family' background
- Q2. Highest education
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Jul 2024. There was 1 interview round.
(5 Questions)
- Q1. Introduction past history
- Q2. Education study running
- Q3. Family background
- Q4. Salaryexception
- Q5. Whare are you from
- Ans.
I am from New York City, known for its diverse culture and iconic landmarks.
Born and raised in the bustling city of New York
Grew up surrounded by a mix of cultures and traditions
Familiar with popular landmarks like Times Square and Central Park
Interview Preparation Tips
Maxicus interview questions for designations
Palak _
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. How can you solve the problems of customer
- Ans.
By actively listening to their concerns, offering solutions, and following up to ensure satisfaction.
Listen attentively to the customer's problem
Offer appropriate solutions or alternatives
Follow up to ensure the issue has been resolved to the customer's satisfaction
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Write about your skills
- Ans.
I possess excellent communication skills, problem-solving abilities, and a strong customer service orientation.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly identify and resolve customer issues
Customer service orientation - always prioritize customer satisfaction
Ability to remain calm under pressure - handle difficult situations with p
(3 Questions)
- Q1. Can you tell me about yourself?
- Q2. What skills do you possess?
- Ans.
I possess excellent communication skills, problem-solving abilities, and a strong customer service orientation.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - can quickly identify issues and find solutions
Customer service orientation - always prioritize customer satisfaction and strive to exceed expectations
- Q3. Why should we hire you?
- Ans.
I am a dedicated and empathetic professional with a strong background in customer service.
I have excellent communication skills and can effectively handle customer inquiries and complaints.
I am highly organized and detail-oriented, ensuring that all customer issues are resolved efficiently.
I am a team player and can work well under pressure to meet customer needs and exceed expectations.
Interview Preparation Tips
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Family background
- Q2. What is last education
- Ans.
Bachelor's degree in Business Administration
Bachelor's degree in Business Administration
Graduated from XYZ University in 2018
Specialized in Marketing and Management
(1 Question)
- Q1. What was last education
- Ans.
Bachelor's degree in Business Administration
Completed Bachelor's degree in Business Administration
Graduated from XYZ University in 2018
Studied courses in marketing, finance, and management
Selected
I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me something about you?
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell about your self
- Q2. If customer's facing issue with their order how to you help them?
- Ans.
I would listen to their issue, apologize for the inconvenience, and offer a solution.
Listen actively to the customer's issue
Apologize for the inconvenience caused
Offer a solution that meets the customer's needs
Follow up with the customer to ensure their issue has been resolved
Provide excellent customer service throughout the interaction
Interview Preparation Tips
- Customer Interaction
Top trending discussions
Interview questions from similar companies
Customer Care Executive Interview Questions & Answers
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Anonymous
posted on 3 Jul 2021
I applied via Walk-in and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction , JAW , versant , Manager round , client
Interview Preparation Tips
Maxicus Interview FAQs
The duration of Maxicus Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Maxicus Customer Care Executive Interview Process
based on 13 interviews
2 Interview rounds
- HR Round - 1
- HR Round - 2
Customer Care Executive Interview Questions from Similar Companies
Maxicus Customer Care Executive Reviews and Ratings
based on 28 reviews
Rating in categories
|
Customer Support Executive
49
salaries
|  ₹1 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
44
salaries
| ₹1.1 L/yr - ₹4 L/yr |
|
Team Lead
23
salaries
| ₹2.4 L/yr - ₹5 L/yr |
|
Customer Care Executive
20
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
|
Senior Executive
13
salaries
| ₹2.1 L/yr - ₹3 L/yr |
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